Inside Sales Executive – Freight Forwarding
AI summary
CDL Human Resource is hiring an Inside Sales Executive in Nairobi to drive new business, manage customer relationships, and support the sales process in freight forwarding and logistics. The role involves outbound prospecting, proposal preparation, CRM management, and cross-functional collaboration to grow revenue and ensure excellent service delivery.
- Full-time inside sales role focused on freight forwarding and logistics
- Requires 3–5 years of experience in sales or business development
- Involves outbound prospecting, lead qualification, and pipeline building
- CRM usage and proposal/quotation preparation are key duties
- Bachelor’s degree in Business, Marketing, Logistics, or related field required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Inside Sales Executive – Freight Forwarding evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to CDL Human Resource and the role in Nairobi.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Inside Sales Executive – Freight Forwarding role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research CDL Human Resource before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Purpose
The Inside Sales Representative will be responsible for generating new business opportunities, managing customer relationships, supporting the sales process, and converting leads into long-term clients. The role serves as a key link between customers, internal stakeholders, and commercial teams to ensure excellent service delivery and revenue growth.
Key
Responsibilities
- Business Development
- Generate new sales opportunities through outbound prospecting, cold calling, email campaigns, CRM data, and follow-up on inbound enquiries.
- Identify and qualify prospective customers while building a healthy sales pipeline.
- Customer Engagement
- Engage prospective and existing customers to understand their business needs and recommend suitable supply chain and logistics solutions.
- Respond promptly to customer enquiries and maintain high levels of customer satisfaction.
- Sales Support
- Prepare and deliver tailored commercial proposals highlighting service offerings and customer benefits.
- Support the sales process by coordinating quotations, pricing approvals, contract documentation, and customer onboarding.
- Ensure all customer due diligence (KYC)
Requirements
- are completed before onboarding.
- Account Management
- Maintain strong relationships with customers and internal stakeholders to ensure seamless communication and timely service delivery.
- Identify opportunities for cross-selling and upselling additional services.
- Escalate commercial proposals for internal approval where required.
- CRM & Reporting
- Maintain accurate records of customer interactions, sales activities, opportunities, and follow-up actions within the CRM system.
- Prepare periodic sales activity and pipeline reports.
- Collaboration
- Work closely with Business Development, Marketing, Operations, Customer Service, and Finance teams to deliver customer solutions and achieve commercial targets.
- Bachelor’s degree in Business Administration, Marketing, Logistics, Supply Chain Management, or a related field.
- Minimum of 3 – 5 years’
Experience
- in inside sales, business development, account management, or a similar commercial role within the logistics and supply chain industry.
- Demonstrated
- in freight forwarding and contract logistics operations.
- Strong understanding of logistics services, customer relationship management, and commercial sales processes.
- using CRM systems and Microsoft Office applications.
- Excellent communication, negotiation, and relationship management skills.
- Self-motivated, results-driven, and able to work effectively in a fast-paced environment.