Information Management and Analysis Officer

Job Title: Information Management and Analysis Officer

Date Posted: 04/11/2026

Job Type: Full Time

Job Level: Middle

Employer: Norwegian Refugee Council

Industry: IT

Salary: Open

Location: Nairobi

Country: Kenya

Deadline: 17/11/2026

IT Jobs, Norwegian Refugee Council Jobs. Responsible for collecting, managing, analysing, and reporting programme data, developing dashboards, and providing insights to support project planning and decision-making. Requires a degree in Information Management, Statistics, Data Science, IT, or a related field. This is a full-time, on-site position based in Nairobi

Job Description

The Officer will administer IAWG information systems, improve member data quality and participation, and translate validated information into concise regional and cross-border analysis for coordination, preparedness and advocacy under the IAWG Director’s guidance.

Key Responsibilities

• Generic Responsibilities
• Comply with NRC policies, guidance and procedures, including conduct, safeguarding, confidentiality and information security, and with approved IAWG data-governance arrangements.
• Maintain reliable information systems and documented processes for data collection, validation, analysis, visualisation and reporting.
• Apply quality assurance, access controls and responsible data-management practices throughout the information lifecycle.
• Produce timely, accessible analytical products that support agreed organisational priorities and decisions.
• Engage member focal points, provide user support and build their capacity to maintain and interpret shared information.
• Coordinate technical work with relevant partners and host-agency functions, escalating risks and specialist issues as needed.
• Maintain organised datasets, technical documentation and learning resources, and recommend practical improvements.
• Specific responsibilities:
• Dashboard administration and technical continuity
• Complete a structured handover with INSO covering the Power BI dashboard, database, access/data-entry portal, source files, data model, refresh arrangements, credentials, dependencies and documentation.
• Coordinate transfer of hosting, licences, administrative rights and control from INSO to IAWG/NRC with NRC IT. Document licence and hosting requirements, recurring costs and support responsibilities for approval; INSO is not expected to provide routine member support or ongoing administration.
• Independently maintain the current Power BI solution, including data preparation, modelling, visualisations, refresh schedules and user access. Diagnose routine issues and escalate specialist problems.
• Maintain technical documentation, version/change records, backups and recovery procedures with NRC IT or the approved provider. Manage authorised access and remove access when users change roles.
• Assess the feasibility and total cost of a future Python- or R-based dashboard, including server hosting, security, support and maintenance. If approved and resourced, contribute to development, testing and migration while maintaining continuity of the existing service.
• Member data quality and responsible information management
• Coordinate member submissions, cleaning, validation and updates; maintain data definitions, geographic standards, a focal-point register and an agreed update calendar. Track completeness, verification dates, duplicates and unresolved queries.
• Resolve discrepancies with contributing organisations and retain dated snapshots and correction records. Distinguish operational changes from late submissions and changes in reporting coverage.
• Apply approved administrator and user permissions. Phase 1 users are RDs or IAWG representatives and authorised delegates; organisations edit their own submissions and view the collective internal dashboard in accordance with the dashboard ToRs.
• Protect sensitive operational data through appropriate access, aggregation and disclosure checks. Follow approved sharing, retention, archiving and deletion rules; obtain clearance before external use and escalate suspected unauthorised access.
• Provide onboarding, concise guidance and targeted support to member focal points. Identify participation barriers and escalate persistent submission gaps to the Director.
• Regional analysis and learning
• Combine validated member data with credible secondary sources on displacement, access, funding, food security, health and other agreed priorities to identify regional and cross-border implications.
• Produce concise maps, briefs, charts and snapshots for the Director, Steering Committee and working groups, explaining their practical implications and documenting sources, dates, assumptions and limitations.
• Distinguish physical presence from programme coverage, staff headcount, humanitarian needs and available response capacity.
• Identify members relevant to preparedness or potential resource-sharing discussions and confirm actual capacity and willingness before making recommendations.
• Support agreed surveys, joint analysis and learning with working groups and country NGO forums, minimising duplicate reporting and maintaining a repository of approved products.
• Provide evidence for advocacy and donor engagement under the Director’s guidance and submit products for validation and clearance before wider circulation.
• Undertake other relevant tasks delegated by the line manager within the role’s scope

Qualifications

• Generic professional competencies
• Relevant qualifications or equivalent to 4 years professional experience in information management, data analysis, GIS, statistics, or computer science.
• Demonstrated experience independently managing datasets and dashboards and producing analysis that informs operational or strategic decisions.
• Strong hands-on Power BI skills in data preparation, modelling, visualisation, refresh and access management.
• Proficiency in Python and/or R for data processing, analysis and visualisation, including the ability to develop and maintain reproducible, documented code.
• Advanced Excel skills and practical experience with structured data, online collection tools and data-quality workflows.
• Ability to assess multiple sources critically, communicate uncertainty and write concise analysis for non-technical audiences.
• Practical understanding of responsible data management, confidentiality and safe handling of sensitive operational information.
• Strong member engagement, facilitation and follow-up skills, including explaining technical issues clearly and working across organisations without supervisory authority.
• Good written and spoken English.