ICT Technician
AI summary
Outspan Hospital in Nyeri, Kenya is hiring a proactive ICT Technician to manage day-to-day IT systems, provide first-level technical support, and ensure reliable, secure hospital ICT infrastructure. The role covers ticketing, HMIS/ERP support, networking, cybersecurity, and system backups within a clinical environment.
- Hospital-based ICT support role with 24/7 infrastructure and clinical system focus
- Requires Diploma in IT, Computer Science, or equivalent; Degree preferred
- 1–2 years ICT support or systems administration experience, healthcare preferred
- CCNA, CompTIA A+/Network+/Security+, or ITIL Foundation are added advantage
- Involves HMIS, Active Directory, LAN/WAN, endpoint security, and PHI data protection
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, seguranca, restauranteThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NyeriThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest ICT Technician evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Outspan Hospital and the role in Nyeri.
- Add concrete examples related to security, seguranca, restaurante, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Opened Career Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Opened Career Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this ICT Technician role in security, seguranca?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nyeri under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Outspan Hospital before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
September 16, 2026
Nyeri
,
Kenya
Expiration date
November 15, 2026
3 Years
Gender
Both
Qualification
Diploma
Job Description
Job Summary & Purpose
Outspan Hospital seeks a proactive ICT Officer to manage day-to-day IT systems, provide first-level technical support, and ensure the 24/7 availability, security, and efficiency of the hospital’s ICT infrastructure. This role ensures continuous clinical and administrative operations through rapid incident resolution, system maintenance, and data protection.
Key
Responsibilities
- Technical Support:
- Resolve 1st-level issues via ticketing systems (Jira/ServiceDesk) for PCs, software, and clinical peripherals (barcode scanners, medical printers); triage tickets by clinical urgency.
- Systems & HMIS Administration:
- Support Hospital Management Information Systems (HMIS), ERP software, Active Directory permissions.
- Infrastructure & Maintenance:
- Maintain LAN/WAN connectivity, switches, and access points; perform scheduled preventive maintenance on hardware and server room equipment.
- Cybersecurity & Data Privacy:
- Enforce endpoint security (antivirus, firewalls) and comply with data protection laws to safeguard confidential Patient Health Information (PHI).
- Backups & Operations:
- Perform routine system backups, maintain IT asset inventories, coordinate vendor escalations, and respond promptly to emergency outages.
- Qualifications and
Requirements
Education
- Minimum Diploma in IT, Computer Science, or equivalent (Degree preferred).
- 1–2 years in ICT support or systems administration (healthcare setting preferred).
- Technical Proficiencies:
- Familiarity with ticketing tools, Active Directory, basic networking (TCP/IP, cabling), HMIS/ERP, and cybersecurity fundamentals.
- Certifications (Added Advantage):
- CCNA, CompTIA (A+, Network+, Security+), or ITIL Foundation.
- Core Competencies
- Excellent interpersonal skills with the ability to communicate technical guidance clearly and patiently to non-technical medical personnel.
- Strong analytical and troubleshooting abilities to resolve hardware, software, and network faults quickly.
- High degree of integrity when handling sensitive medical data and proprietary institutional information.
- Ability to work calmly and effectively under pressure during network outages or critical clinical system downtime.
- Strong time-management skills to balance ticket queues, routine maintenance, and sudden emergency requests.
- Ability to collaborate seamlessly within the ICT team and across administrative and clinical departments.