ICT Support Officer
AI summary
Username Properities is hiring an ICT Support Officer in Nairobi to provide first-line technical support, maintain ICT systems and networks, and assist with backups, security, and user training. The role requires a Diploma and 3 years of experience, with a full-time contract and an application deadline of 2026-10-06.
- Full-time ICT support role based in Nairobi
- Requires Diploma and 3 years of experience
- Deadline to apply is 2026-10-06
- Covers user support, hardware, networks, and backups
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, seguranca, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest ICT Support Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Username Properities and the role in Nairobi.
- Add concrete examples related to security, seguranca, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Opened Career Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Opened Career Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- HighThe post may mention payment. Verify directly with the official source before continuing.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this ICT Support Officer role in security, seguranca?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Username Properities before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
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Original source description
- ICT Support Officer at Username Properities
- in
- ICT
- Full Time
- Nairobi
- ,
- KENYA
- 2026-08-06
- Job Overview
- Date Posted
- 2026-08-06
- Location
- Nairobi
- ,
- KENYA
- Expiration date
- 2026-10-06
Experience
3 Years
Gender
Both
Qualification
Diploma
Job Description
The ICT Support Officer will be responsible for providing reliable, timely, and effective technical support to end users while assisting in the management, maintenance, and troubleshooting of the Company’s ICT systems, computer equipment, networks, and related infrastructure. The role will ensure system availability and optimal performance by:
Providing timely technical assistance and end-to-end solutions to end users.
Supporting the maintenance and reliability of ICT systems, networks, and technological infrastructure.
Troubleshooting hardware, software, connectivity, and system-related issues.
Supporting ICT security, data backup, and recovery processes.
Providing user guidance and training to promote effective, secure and best practice use of technology.
Key Duties and
in computer systems, networks, hardware, software, and end-user technical support.
Must have relevant professional certifications such as CompTIA A+, CompTIA Network+, CCNA, CompTIA Server+, or Google IT Support.
Practical
in troubleshooting computer hardware, software, networks, peripherals, and connectivity issues.
Good understanding of ICT systems maintenance, network support, data backup, and basic information security practices.
Competency
Responsibilities
- User Support and Assistance
- Provide first-line and hands-on technical support to end users.
- Diagnose and resolve hardware, software, connectivity, and other ICT-related issues.
- Explain technical concepts and solutions in clear, user-friendly language.
- Guide users in setting up and troubleshooting audio-visual equipment for meetings, presentations, and events.
- Provide proactive guidance on effective and secure technology usage.
- Record and document user requests, technical issues, troubleshooting steps, and resolutions for future reference.
- Escalate complex technical issues to the management or relevant service provider where necessary.
- Hardware & Software Support
- Assist in the installation, configuration, and maintenance of computers, operating systems, applications, peripherals, and other ICT equipment.
- Support users in resolving hardware failures, software errors, system glitches, and connectivity challenges.
- Conduct routine checks and maintenance of ICT systems and equipment.
- Monitor system performance and identify potential issues before they affect users or business operations.
- Install and support the use of audio-visual equipment.
- Apply software updates, security patches, and other approved system fixes.
- Diagnose system errors, reinstall software, and replace or facilitate the replacement of faulty components as required.
- Maintain accurate records of ICT assets, repairs, replacements, and maintenance activities.
- Network Support
- Assist in diagnosing and resolving network-related issues affecting users and business operations.
- Support routine network maintenance to promote optimal performance and minimize downtime.
- Assist in ensuring network infrastructure, cabling, and related hardware are properly organized, installed, and maintained.
- Support basic network configuration, connectivity testing, and troubleshooting.
- Escalate complex network faults to the ICT Infrastructure & Support Manager or relevant service provider.
- System Maintenance and performance monitoring
- Monitor ICT system performance and flag potential issues for timely intervention.
- Perform routine system maintenance, updates, checks, and performancetuning activities.
- Assist with the implementation of security patches, updates, and other measures aimed at maintaining system integrity.
- Support the maintenance of reliable and secure ICT systems and infrastructure.
- Maintain appropriate documentation of system maintenance and technical interventions.
- Backup & Recovery Support
- Assist in implementing and maintaining ICT backup procedures to safeguard critical business data.
- Ensure backups are securely stored and accessible when required.
- Support data recovery activities in the event of data loss, system failure, or other incidents.
- Conduct routine checks and tests to confirm the reliability and accessibility of backup systems.
- Report any backup failures or data protection concerns promptly.
- Perform other duties as assigned from time to time
Requirements
- Bachelor’s degree in information technology, Information Systems, or a related field.
- Minimum of three (3) years’ relevant
- Strong troubleshooting and diagnostic skills.
- Analytical and critical-thinking skills.
- Strong problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to simplify and communicate technical information effectively.
- Teamwork and collaboration.
- Attention to detail and a proactive approach to technical support.
- Ability to prioritize and resolve technical issues within required timelines.
- Strong customer-service orientation and user-support skills
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