ICT Officer – Physical Hardware Support
AI summary
Frank Management Consult Ltd is hiring an ICT Officer – Physical Hardware Support in Nairobi to provide end-user technical support, maintain ICT hardware and network infrastructure, manage ICT assets, and support service desk operations. The role involves hardware installation and maintenance, incident logging, asset audits, and contributing to ICT strategy and continuous improvement. Candidates with a Bachelor's degree in IT, 2–3 years of hardware support experience, and CompTIA A+ or Network+ certification are encouraged to apply.
- Full-time ICT hardware support role in Nairobi
- Requires Bachelor's degree in IT or Computer Science
- 2–3 years of ICT hardware support experience needed
- CompTIA A+ or Network+ certification preferred
- Covers hardware support, asset management, and service desk duties
- Apply via login on JobOpenings.co.ke
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest ICT Officer – Physical Hardware Support evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Frank Management Consult Ltd and the role in Not specified.
- Add concrete examples related to call_center, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobOpenings.co.ke; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobOpenings.co.ke
- Original source link available
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- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this ICT Officer – Physical Hardware Support role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Frank Management Consult Ltd before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
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ICT Officer – Physical Hardware Support at Frank Management Consult Ltd
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ICT Officer – Physical Hardware Support at Frank Management Consult Ltd
Frank Management Consult Ltd
Nairobi
Rolling Basis
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About This Opportunity
Meta Title:
ICT Officer – Physical Hardware Support Job in Nairobi | Apply Now
Meta Description:
Apply for the ICT Officer – Physical Hardware Support job in Nairobi. Candidates with a Bachelor's degree in IT, 2–3 years of ICT hardware support experience, and CompTIA A+ or Network+ certification are encouraged to apply.
ICT Officer – Physical Hardware Support Job in Nairobi
Job Type:
Full Time
Location:
Nairobi
Job Category:
ICT / Computer
Job Overview
A leading organization is seeking a skilled
ICT Officer – Physical Hardware Support
to provide end-user technical support, maintain ICT hardware infrastructure, manage ICT assets, and ensure optimal performance of the organization's technology systems. The successful candidate will support ICT operations by maintaining hardware, resolving technical issues, and ensuring compliance with ICT standards and best practices.
About the Role
The ICT Officer will be responsible for delivering first-line hardware support, managing ICT assets, maintaining network infrastructure, and ensuring efficient service desk operations. The role also involves supporting ICT strategy implementation, improving resource utilization, and contributing to continuous improvement initiatives across the ICT department.
Key
Responsibilities
- End-User Technical Support
- Provide timely technical support for hardware-related issues and user requests.
- Diagnose and resolve computer hardware, peripheral, and connectivity problems.
- Maintain a high first-time resolution rate for reported technical issues.
- Escalate complex technical problems when necessary.
- Collect user feedback to improve service quality and customer satisfaction.
- Service Desk Management
- Log and assign ICT incidents, service requests, and technical inquiries promptly.
- Track service requests from initiation through resolution.
- Maintain detailed records of support activities, troubleshooting steps, and resolutions.
- Provide users with regular updates on the status of support requests.
- ICT Hardware & Infrastructure
- Install, configure, and maintain desktop computers, laptops, printers, and ICT peripherals.
- Perform preventive maintenance on hardware, network cabling, telephony systems, and server equipment.
- Coordinate hardware repairs, servicing, and equipment replacement.
- Work with vendors to ensure timely delivery of ICT equipment and spare parts.
- Minimize downtime during maintenance activities.
- ICT Asset & Inventory Management
- Maintain accurate inventory records for ICT hardware and software assets.
- Conduct regular ICT asset audits and inventory reconciliation.
- Track hardware lifecycle, replacements, and upgrades.
- Prepare monthly ICT inventory reports.
- ICT Strategy & Continuous Improvement
- Support implementation of the organization's ICT strategy and annual work plans.
- Monitor progress of ICT initiatives and provide regular status reports.
- Identify opportunities to improve ICT efficiency and reduce operational costs.
- Recommend improvements in hardware utilization, procurement, and asset management.
- Compliance & Quality Assurance
- Conduct periodic evaluations to ensure ICT systems comply with organizational standards.
- Participate in Environmental, Health, and Safety (EHS) inspections.
- Ensure compliance with Safety, Health & Environment (SHE), Environmental, Social & Governance (ESG), Enterprise Risk Management (ERM), and Kaizen continuous improvement initiatives.
- Maintain clean, safe, and organized ICT workspaces.
- Training & Knowledge Sharing
- Mentor junior ICT staff and share technical knowledge.
- Conduct regular ICT training sessions for team members.
- Support continuous professional development within the ICT department.
- Qualifications
- Bachelor's Degree in
- Information Technology
- ,
- Computer Science
- , or a related field.
- 2–3 years of
Experience
- in ICT hardware support, desktop support, or network infrastructure management.
- Professional Certifications
- The following certifications are an added advantage:
- CompTIA A+
- CompTIA Network+
- Other relevant ICT certifications
- Required Skills
- Computer hardware installation and maintenance.
- Desktop and laptop support.
- Network infrastructure support.
- ICT asset management.
- Service desk and help desk support.
- Hardware troubleshooting and diagnostics.
- Network cabling and connectivity.
- ICT inventory management.
- Preventive maintenance.
- Technical documentation.
- Customer service and communication.
- Analytical and problem-solving skills.
- Time management and task prioritization.
- Teamwork and collaboration.
- Continuous improvement and process optimization.
- Why You Should Apply
- This role provides an excellent opportunity to work in a dynamic ICT environment where you will enhance your technical expertise in hardware support, infrastructure maintenance, and ICT operations. You'll contribute to improving service delivery while gaining valuable
- with enterprise ICT systems and infrastructure management.
- Application Tips
- To improve your chances of being shortlisted:
- Highlight your
- supporting desktop computers, laptops, printers, servers, and network infrastructure.
- Include ICT certifications such as
- CompTIA A+
- ,
- Network+
- , or similar credentials.
- Demonstrate
- with ICT asset management, service desk operations, and preventive maintenance.
- Quantify your achievements where possible, such as reducing downtime, supporting a large user base, or improving response times.
- Tailor your CV to showcase your technical support skills, customer service experience, and knowledge of ICT infrastructure.
- Method of Application
- Interested and qualified? Go to
- Frank Management Consult Ltd on www.frank-mgt.com
- to apply
- Read full description
- Strong communication skills
- Login to View Details
- Create an account to see requirements, responsibilities, and apply.
- Login / Sign Up
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- Quick Info
- Type
- Job
- Company
- Frank Management Consult Ltd
- Location
- Nairobi
- Deadline
- Rolling Basis
- Open until filled
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