ICT Officer III (ICT Technician-Network Administration) at Meru University of Science & T…

Category IT Infrastructure & Systems Engineering Job Type Full_time

Experience

Mid-Level (Minimum two years of relevant ICT Technician experience) Industry

and exposure to modern enterprise technologies. The ideal applicant should possess practical knowledge of Windows Server administration, SQL or MySQL databases, RESTful API integrations, Microsoft Dynamics environments, network monitoring platforms, backup and disaster recovery strategies, cybersecurity principles, Radius server management, and enterprise network support. Strong communication skills, attention to detail, problem-solving ability, and commitment to excellent customer service will be essential for success in this position. This position offers an excellent opportunity for ICT professionals seeking career growth within Kenya's higher

serving as an ICT Technician within a structured ICT environment. Practical

using help desk platforms, centralized printing solutions, audiovisual equipment setup, Windows Server administration, Microsoft Dynamics NAV or Microsoft Dynamics 365 Business Central, SQL or MySQL database management, Active Directory services, Radius server administration, network monitoring tools, and enterprise application integrations using RESTful APIs, JSON, OData, and SOAP services is required. Strong understanding of database backup, recovery strategies, troubleshooting methodologies, network security, user support, and ICT governance will be highly desirable. Applicants should demonstrate analytical thinking, excellent communication skills, teamwork, adaptability, customer service orientation, attention to detail, integrity, professionalism, sound technical judgment, and the ability to prioritize multiple assignments while maintaining service quality. Registration with a recognized professional body and fulfillment of the

Education

/ Higher Learning Salary KES 82,500 – 112,000 /month Posted Jul 29, 2026 Job Description Meru University of Science and Technology (MUST) invites applications from suitably qualified, innovative, and highly motivated professionals for the position of ICT Officer III (ICT Technician – Network Administration). This opportunity is ideal for an experienced ICT professional who is passionate about maintaining reliable digital infrastructure, supporting institutional technology services, and contributing to a modern learning environment through secure and efficient information systems. The successful candidate will become part of a dynamic ICT team responsible for ensuring uninterrupted network availability, supporting enterprise systems, maintaining secure computing environments, and delivering technical assistance to university users. The position requires a professional who can effectively manage network infrastructure, troubleshoot hardware and software challenges, administer servers, support enterprise applications, and participate in technology improvement initiatives that strengthen service delivery across the institution. The ICT Officer III will work closely with academic departments, administrative offices, and other stakeholders to provide dependable ICT solutions that support teaching, research, innovation, and university operations.

sector while contributing to the delivery of secure, innovative, and technology-driven services that support thousands of students, staff, researchers, and institutional partners. Individuals who demonstrate technical competence, professional ethics, adaptability, and commitment to continuous improvement are encouraged to submit their applications before the stated deadline. Key

Responsibilities

will include monitoring network performance, configuring network equipment, maintaining Active Directory environments, managing centralized printing systems, supporting audiovisual technologies, and ensuring proper implementation of cybersecurity measures and data protection standards. The role also offers opportunities to participate in system integration projects, database management, server administration, cloud-based services, and implementation of emerging technologies that improve institutional efficiency. The successful candidate should demonstrate excellent analytical thinking, strong troubleshooting capabilities, and the ability to resolve technical issues within established service standards while maintaining high levels of customer satisfaction. MUST values integrity, professionalism, teamwork, innovation, accountability, and continuous learning. The university provides a collaborative working environment where ICT professionals contribute to strategic digital transformation initiatives while continuously enhancing their technical knowledge through practical

Administer and maintain the university's network infrastructure to ensure stable, secure, and reliable connectivity. Configure, monitor, and troubleshoot switches, routers, wireless access points, and related network devices. Install, configure, and maintain Windows Server operating systems and associated enterprise services. Support Active Directory administration, user account management, group policies, and authentication services. Monitor network performance using appropriate monitoring and diagnostic tools. Manage Radius server configurations and maintain secure network authentication services. Implement cybersecurity controls that protect institutional information assets and digital infrastructure. Support data protection initiatives while ensuring compliance with applicable ICT security policies. Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, scanners, and peripheral devices. Manage centralized printing solutions and ensure reliable printing services across university departments. Provide timely technical support through approved help-desk systems while maintaining accurate service records. Diagnose hardware failures and coordinate repairs or replacements where necessary. Configure and maintain audiovisual equipment used for lectures, conferences, seminars, and university events. Support Microsoft Dynamics NAV or Microsoft Dynamics 365 Business Central environments where applicable. Develop and troubleshoot SQL or MySQL database queries for operational support. Participate in relational database administration, optimization, backup, recovery, and maintenance activities. Perform scheduled system backups and regularly test restoration procedures to ensure business continuity. Assist in integrating enterprise applications using RESTful APIs, OData, JSON, and SOAP web services. Maintain accurate technical documentation for systems, configurations, inventories, and operational procedures. Monitor system logs and proactively identify potential technical issues before service disruption occurs. Collaborate with software vendors and service providers during implementation, upgrades, and maintenance activities. Assist in deployment of emerging technologies that improve institutional productivity and service delivery. Participate in ICT infrastructure expansion, upgrades, and digital transformation projects. Ensure compliance with ICT governance standards, institutional procedures, and information security requirements. Support software installation, licensing, upgrades, and version management across supported systems. Train users on proper utilization of ICT resources and recommended cybersecurity practices. Respond promptly to system incidents while maintaining agreed service levels. Conduct preventive maintenance to minimize equipment downtime and maximize operational efficiency. Evaluate new technologies and recommend practical solutions that enhance institutional ICT services. Participate in disaster recovery planning and implementation of business continuity measures. Maintain confidentiality of institutional information and protect sensitive digital resources. Prepare technical reports, maintenance records, and operational updates for management. Support procurement processes by providing technical specifications for ICT equipment where required. Collaborate effectively with colleagues to deliver high-quality ICT services across the university. Perform any other ICT-related duties assigned in support of institutional objectives. Qualifications &

Requirements

Applicants should possess a Bachelor of Science in Computer Science, Bachelor of Science in Information Technology, Bachelor of Business Information Technology, or Bachelor of Science in Software Engineering from a recognized institution. Candidates must hold professional certification in Cyber Security and Data Protection, certification in Emerging Technologies and Artificial Intelligence, and certification in Data Management and Governance. Applicants should have at least two years of professional

of Chapter Six of the Constitution of Kenya are mandatory. How to Apply Interested candidates should submit their applications online only through the official Meru University of Science and Technology recruitment portal. Complete your applicant profile, upload all required information, and apply for the ICT Officer III (ICT Technician – Network Administration) – Grade 8 – Reference: MUST/ADM/08/07/2026 position before 5:00 p.m. on 18th August 2026. Only online applications submitted through the university recruitment portal will be considered. Hard copy applications will not be accepted. Only shortlisted candidates will be contacted. Applicants must be prepared to present original Chapter Six compliance documents during interviews. Canvassing will result in automatic disqualification. Meru University of Science and Technology does not charge any fee at any stage of the recruitment process. Similar IT Infrastructure & Systems Engineering You Might Like Database Administrator-Grade 10 at Meru University of Science & Technology (MUST) IT Officer at Som trade limited Digital Transformation Project Manager at World Vision SharePoint Platform Engineer at World Vision IT Event Management Engineer at World Vision Browse More Jobs More IT Infrastructure & Systems Engineering in Kenya • All Jobs in Meru Apply Now →