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ICT Officer – Business Systems

Priority Activator Consulting Nairobi, Kenya Type not specified Posted 2026-09-04

CountyNairobi CountyCityNairobiContractType not specifiedPosted2026-09-04Close date2026-09-30ExperienceNot specifiedSourceJobOpenings.co.ke

ICT OfficerBusiness SystemsERP AdministratorIT InfrastructureNairobiData ManagementCybersecurityAI EnablementMid-LevelConsultingsalessecurity

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AI summary

Priority Activator Consulting is hiring an experienced ICT Officer – Business Systems in Nairobi to manage IT infrastructure, ERP administration, data governance, and AI-enabled process improvements. The role covers systems support, cybersecurity, reporting, and end-user service desk duties. Application deadline is September 30, 2026.

ERP administrator/super-user role with workflow and master data ownership
Covers IT infrastructure, cybersecurity, backups and disaster recovery
Includes AI enablement, automation and digital innovation work
Data management aligned with Kenya Data Protection Act, 2019
Based in Nairobi with a stated application deadline of September 30, 2026

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UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
PreferredPractical evidence in sales, security, internshipThe tags and summary point to skills connected with this role.
RequiredAvailability to work in NairobiThe vacancy is associated with this location.

Documents to prepare

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Role specificCover letter or short employer message
OptionalProfessional references
Role specificAcademic or professional certificates
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Place your strongest ICT Officer – Business Systems evidence in the first half of your CV.
In your cover letter or employer message, connect your experience to Priority Activator Consulting and the role in Nairobi.
Add concrete examples related to sales, security, internship, ideally with measurable outcomes or clear responsibilities.
Follow the instructions from JobOpenings.co.ke; avoid sending documents to unofficial contacts or copied links.
Confirm the deadline, interview location and employer contact before sharing personal documents.
Plan to submit before the listed deadline: 2026-09-30.

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JobOpenings.co.ke
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Deadline is available: 2026-09-30

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Original source description

Priority Activator Consulting is seeking an experienced ICT Officer – Business Systems to support and continuously improve the organisation's technology infrastructure, business systems and data environment.
The successful candidate will oversee day-to-day IT infrastructure and end-user support, administer business systems and ERP platforms, maintain data integrity and security, and identify opportunities to use artificial intelligence and automation to improve business efficiency.
This is a suitable opportunity for an experienced IT professional with strong ERP administration skills and practical

Experience

Job Type: Full Time

Location: Nairobi, Kenya

Salary: Not specified in the vacancy information provided.

supporting business operations.
ABOUT PRIORITY ACTIVATOR CONSULTING
Priority Activator Consulting, also known as PAC Advisors, is an advisory firm that supports African SMEs and corporate institutions through integrated business advisory services.
Its areas of expertise include strategic planning, human capital advisory, training and development, financial and accounting advisory and other business support services.
KEY
and effectiveness of business systems.
- Support continuous improvement across the organisation's technology environment.
QUALIFICATIONS AND
in IT systems support.
- At least 2–3 years of direct ERP administration experience.
-
supporting business systems and end users.
-
in a manufacturing, FMCG, industrial or plant-based environment is strongly preferred.
- Demonstrated
using or piloting AI-enabled business tools.
-
managing IT vendors and service providers.
-
supporting system implementations, upgrades or related projects.
- Strong understanding of IT infrastructure and cybersecurity.
- Knowledge of data management and reporting.
- Good problem-solving and troubleshooting skills.
PROFESSIONAL CERTIFICATIONS – ADDED ADVANTAGE
Relevant professional certifications may include:
- ERP-specific certifications.
- ITIL Foundation.
- CompTIA A+.
- CompTIA Network+.
- CompTIA Security+.
- Microsoft certifications.
- Cisco certifications.
- PMP or PRINCE2 project management certification.
KEY SKILLS
The ideal candidate should demonstrate:
- ERP administration
- IT infrastructure management
- Network and systems support
- Cybersecurity
- Data management
- Business intelligence and reporting
- IT troubleshooting
- Vendor management
- AI and automation
- System implementation
- User support and training
- Disaster recovery
- Data protection
- Project coordination
- Problem-solving
- Communication
- Analytical thinking
WHO SHOULD APPLY?
This opportunity is best suited to an experienced ICT Officer, Systems Administrator, IT Systems Specialist, Business Systems Analyst or ERP Administrator who has progressed beyond basic technical support and has substantial
managing business systems.
Candidates with
in manufacturing, industrial operations, FMCG or plant environments may have an advantage because the role involves supporting production-related technology and business continuity.
Professionals who understand both IT infrastructure and business applications/ERP systems will be particularly well aligned with the position.
HOW TO PREPARE YOUR CV
Your CV should be tailored to the ICT Officer – Business Systems role.
Clearly highlight:
- Your IT, Computer Science or Information Systems degree.
- Total years of IT experience.
- ERP systems you have administered or supported.
- Number of years of direct ERP administration experience.
- IT infrastructure and network systems managed.
- Servers, workstations and business applications supported.
- Cybersecurity controls you have implemented.
- Backup and disaster recovery experience.
- Data management and reporting experience.
- Dashboards or business reports you have developed.
- AI tools you have implemented or piloted.
- System upgrades and implementation projects.
- Vendor and service provider management.
- Relevant professional certifications.
-
working in manufacturing, FMCG or industrial environments.
Where possible, quantify achievements, such as reducing system downtime, improving ERP adoption, automating reports or improving IT response times.
SALARY AND WORK ARRANGEMENT
Candidates should confirm salary,
4–6 years
ERP
2–3 years minimum
Qualification: Bachelor's Degree in IT, Computer Science, Information Systems or related field
Category: ICT / Computer
Key Areas: ERP, IT Infrastructure, Data Management, Cybersecurity, AI & Automation
Industry
Manufacturing/industrial
is required?
The advertised position requires 4–6 years of progressive IT systems support experience, including at least 2–3 years directly administering an ERP system.
4. What degree is required?
Applicants should have a Bachelor's Degree in Information Technology, Computer Science, Information Systems or a related field.
5. Is ERP
required?
Yes. The role requires direct
administering an ERP system, with a minimum of 2–3 years indicated in the requirements.
6. Is manufacturing
required?
Manufacturing, FMCG, industrial or plant-based
is strongly preferred, although the vacancy does not state it as an absolute requirement.
7. Does the role involve Artificial Intelligence?
Yes. The ICT Officer will identify and implement practical AI-enabled tools and support AI/automation use cases such as reporting, data analysis, demand forecasting and inventory optimisation.
8. Which certifications are advantageous?
ERP certifications, ITIL Foundation, CompTIA certifications, Microsoft or Cisco certifications and PMP/PRINCE2 are listed as added advantages.
9. What is the salary?
The salary has not been specified in the vacancy information provided.
10. What is the application deadline?
The deadline is September 30, 2026.
IMPORTANT APPLICANT NOTICE
Job seekers should never pay money to obtain a job, secure an interview, receive an appointment letter or undergo a recruitment assessment.
Be cautious of anyone requesting payment or sensitive financial information during recruitment. Verify recruitment communications through legitimate employer channels before proceeding.
For more job description visit: jobopenings.co.ke
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Priority Activator Consulting
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Quick Info
Type
Job
Company
Priority Activator Consulting
Nairobi
September 30, 2026
26 days remaining

Responsibilities

Install, configure and maintain servers, network infrastructure, workstations, printers and production-floor terminals.
Monitor system performance, uptime and capacity.
Identify and resolve IT problems before they significantly affect business operations.
Manage backups and disaster recovery procedures.
Support business continuity planning for critical systems.
Administer user accounts, access permissions and IT assets.
Maintain hardware and software licensing records.
Implement cybersecurity controls including endpoint protection, antivirus, firewalls and patching.
Promote staff awareness of cybersecurity and data protection.
Manage relationships with external IT vendors, internet providers, telecommunications providers and hardware suppliers.
Monitor service-level agreements and relevant vendor contracts.
Serve as the organisation's ERP administrator or super-user.
Configure ERP workflows, user roles and permissions.
Maintain accurate master data covering materials, customers, vendors and financial information.
Troubleshoot ERP-related issues.
Coordinate system fixes with ERP vendors or implementation partners.
Manage ERP upgrades, patches and module rollouts.
Train and support employees on effective ERP usage.
Identify opportunities to automate manual business processes.
Explore integration between the ERP and other business systems.
Maintaining the integrity, security and governance of business data.
Conducting regular data quality checks and audits.
Developing dashboards and reports for production, sales, inventory, finance and management.
Providing data extracts and analysis to support business decisions.
Supporting budgeting and management reporting.
Supporting board and investor reporting

Requirements

Ensuring appropriate handling of business data in line with the Kenya Data Protection Act, 2019 and internal information-security policies.
Provide first- and second-line technical support to employees.
Log, prioritise and resolve technical support requests within agreed service levels.
Respond quickly to production-critical IT issues that could affect plant operations.
Develop simple user guides and standard operating procedures.
Help employees become more self-sufficient in handling routine IT issues.
Identifying useful AI-enabled tools for reporting, document preparation, data analysis and routine IT activities.
Piloting and implementing appropriate AI solutions.
Supporting evaluation of AI and machine-learning applications relevant to business operations.
Exploring use cases such as demand forecasting, predictive maintenance alerts, production-quality anomaly detection and inventory or procurement optimisation.
Working with vendors or ERP providers where specialist implementation is required.
Training employees on safe and effective use of AI tools.
Promoting responsible AI use while protecting confidential and personal information.
Keeping the organisation informed about relevant AI and automation developments.
Maintain IT policies, SOPs and system documentation.
Support internal and external audits.
Provide system access logs, control evidence and relevant data extracts.
Identify opportunities to improve system reliability and cost efficiency.
Recommend improvements to the user
A Bachelor's Degree in Information Technology, Computer Science, Information Systems or a related field.
At least 4–6 years of progressive

Benefits

Deadline: September 30, 2026