ICT & Database Intern
AI summary
Urgent Action Fund-Africa is hiring an ICT & Database Intern in Nairobi to provide first-line ICT support, assist with Microsoft 365 and database activities, and help maintain ICT assets and documentation. The role is a full-time entry-level position offering practical learning in a virtual working environment. Applications are due by 07/10/2026.
- Entry-level full-time internship with hands-on ICT support experience
- Based in Nairobi, supporting a virtual working environment
- Involves Microsoft 365, database updates, asset records, and cybersecurity support
- Requires a degree in Computer Science, IT, Information Systems, or related field
- Deadline: 07/10/2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, cleaning, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest ICT & Database Intern evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Urgent Action Fund-Africa and the role in Not specified.
- Add concrete examples related to security, cleaning, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-07.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-07
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this ICT & Database Intern role in security, cleaning?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Urgent Action Fund-Africa before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Job Title: ICT & Database Intern
Date Posted: 24/09/2026
Job Type: Full Time
Job Level: Entry
Employer: Urgent Action Fund-Africa
Industry: IT
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 07/10/2026
IT Jobs, Urgent Action Fund-Africa Jobs. Responsible for providing first-line ICT support, troubleshooting hardware, software and connectivity issues, supporting Microsoft 365 applications, assisting with database updates and data-quality checks, maintaining ICT asset records, supporting cybersecurity activities, documenting ICT issues, and preparing basic reports. Requires a degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related field. The position is based in Nairobi
Position Overview
Reporting to the ICT & Database Assistant, the ICT & Database Intern will provide first-line ICT support and assist with routine database, Microsoft 365, information security, asset management, documentation and digital workplace activities. The role offers practical learning experience while contributing to reliable day-to-day ICT service delivery across UAF-Africa’s virtual working environment. Complex technical issues and higher-level systems administration matters will be escalated to the ICT & Database Assistant.
Key Responsibilities
- ICT User Support
- Respond to first-line user support requests, including password resets, access issues, application support, and routine troubleshooting, and escalate unresolved or complex matters to the ICT & Database Assistant.
- Support the set-up, configuration, and routine maintenance of laptops, mobile phones, printers, and other ICT equipment.
- Assist with basic hardware, software, operating system, and connectivity troubleshooting.
- Support virtual meetings, webinars, and other online organisational events as assigned.
- Log, categorise, and track support tickets in the helpdesk system, and follow up on their resolution status.
- Microsoft 365 and Digital Workplace Support
- Assist users with Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, and Forms.
- Support routine user account administration, permissions, and access rights updates under the supervision of the ICT & Database Assistant.
- Assist with ICT onboarding and offboarding activities, including equipment preparation, account checklists, and access documentation.
- Support the organisation and maintenance of documents and records within approved digital repositories.
- Database and Information Management Support
- Assist with data entry, validation, record updates, and routine data-quality checks within organisational databases.
- Support data-cleaning exercises and identify incomplete, duplicate, or inconsistent records for review.
- Assist with the preparation of approved database reports, dashboards, and data extracts.
- Support user access administration and routine user inquiries relating to organisational databases.
- Assist with user testing of database enhancements and document issues, test results, and recommended follow-up actions.
- ICT Asset Management
- Maintain an accurate inventory of ICT equipment and asset records.
- Support the issuance, return, transfer and verification of ICT assets and related documentation.
- Assist with periodic physical verification of ICT equipment and follow up on identified discrepancies.
- Perform minor equipment maintenance and coordinate other servicing needs under supervision.
- Cybersecurity and Compliance Support
- Assist with routine monitoring of antivirus and endpoint protection status and escalate identified concerns.
- Support cybersecurity awareness activities and promote safe use of organizational systems and information.
- Report suspected phishing, unauthorized access, data-security concerns, and other ICT incidents promptly.
- Support adherence to ICT policies, data-protection requirements, access controls, and approved procedures.
- Reporting, Documentation, and Continuous Improvement
- Maintain ICT service records and assist in preparing periodic summaries of support tickets, recurring issues, asset movements, and other agreed ICT indicators.
- Draft and update user guides, induction materials, knowledge articles, and standard operating procedures for review by the ICT & Database Assistant.
- Use approved AI-assisted tools responsibly to support day-to-day business operations, documentation and productivity.
- Participate in testing and implementation of new ICT tools, process improvements, and digital solutions.
- Research emerging technologies and share practical observations that may improve operational efficiency.
- Perform any other relevant duties assigned by the supervisor, consistent with the learning objectives of the internship.
Qualifications
- A degree in Computer Science, Information Technology, Information Systems, Software Engineering or a related field.
- At least one-year relevant experience and relevant introductory training or certification in Microsoft 365, databases, networking, or cybersecurity will be an added advantage.
- Skills and Experience
- Basic understanding of Windows and macOS environments.
- Familiarity with Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
- Basic understanding of database concepts, data quality, and responsible information management.
- Basic knowledge of computer hardware, software installation, and troubleshooting.
- Awareness of cybersecurity, confidentiality, and data-protection principles.
- Knowledge of, or willingness to learn, approved AI-assisted productivity tools.
- Strong organisational skills, attention to detail, and ability to manage multiple priorities.
- Good written and verbal communication skills and a service-oriented approach.
- Ability to work independently, take initiative, learn quickly, and escalate issues appropriately.
- Experience working in a virtual or multicultural environment will be an added advantage.
- Commitment to UAF-Africa’s feminist values, women’s human rights, and social justice.
- Learning Outcomes
- By the end of the internship, the intern is expected to have gained practical exposure to:
- ICT service management and first-line user support.
- Microsoft 365 and digital workplace administration.
- Database support, data quality, and operational reporting.
- ICT asset management and documentation controls.
- Cybersecurity awareness and responsible information handling.
- Digital process improvement and responsible use of AI-assisted workplace tools