HR Operations Manager Human Resource Nairobi KE More Details
AI summary
The HR Operations Manager supports delivery of HR consulting services to clients, working with Account Managers and Lead Consultant. Responsible for client service delivery, SOP compliance, training, business development, and internal coordination. Requires Bachelor's degree in HR Management.
- Support Account Managers in executing HR consulting services
- Ensure SOP compliance and quality assurance
- Assist in designing and delivering training programs
- Contribute to business development and proposals
- Coordinate internal project activities and reporting
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in internship, entregador, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest HR Operations Manager Human Resource Nairobi KE More Details evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Fanisi HR Solutions and the role in Not specified.
- Add concrete examples related to internship, entregador, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Fanisi HR Solutions; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Fanisi HR Solutions
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this HR Operations Manager Human Resource Nairobi KE More Details role in internship, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Fanisi HR Solutions before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
The HR Operations Manager is responsible for supporting the delivery of HR consulting services to clients by working closely with Account Managers and the Lead Consultant. The role ensures the consistent execution of HR operational processes, adherence to internal Standard Operating Procedures (SOPs), and high-quality service delivery across all client accounts He/She will support Account Managers in managing client engagements, assist the Lead Consultant in designing and delivering training and capacity-building programs, contribute to business development initiatives, and ensure that consulting projects are executed efficiently and in line with organizational standards. Key
Responsibilities
Client Service Delivery & Operational Support Support Account Managers in the execution and delivery of HR consulting services to clients. Provide technical HR guidance and operational support to Account Managers on client assignments. Assist in resolving client queries and escalations in collaboration with Account Managers and the Lead Consultant. Monitor client service delivery processes to ensure consistency, quality, and compliance with company standards. Support the implementation of HR solutions, policies, and initiatives for client organizations. Ensure timely completion of client deliverables and follow-up actions. Prepare client reports, documentation, and presentations as required. SOP Compliance & Quality Assurance Ensure all client engagements are executed in accordance with established Standard Operating Procedures (SOPs). Monitor compliance with internal service delivery standards and recommend corrective actions where necessary. Conduct periodic reviews of processes and documentation to ensure quality and consistency. Support the continuous improvement of internal systems, processes, templates, and service delivery frameworks. Promote best practices and operational excellence across all client-facing activities. Training & Capacity Building Support the Lead Consultant in conducting training needs assessments for clients. Assist in the design, development, and delivery of training programs, workshops, and capacity-building initiatives. Prepare training materials, presentations, participant guides, and evaluation tools. Coordinate training logistics and participant engagement activities. Support post-training evaluations and prepare reports on training outcomes and recommendations. Business Development Support Support business development initiatives aimed at growing the consulting portfolio. Participate in lead generation, networking, and client engagement activities. Assist in preparing proposals, presentations, concept notes, and client pitches. Conduct market research to identify potential clients and business opportunities. Support relationship management activities with existing and prospective clients. Contribute ideas for new consulting, training, and HR service offerings. Internal Coordination & Team Support Work closely with Account Managers to ensure smooth coordination of client activities. Support resource planning and project coordination across multiple client engagements. Maintain accurate project records, client documentation, and activity reports. Facilitate communication between the Lead Consultant, Account Managers, and other internal stakeholders. Participate in internal planning meetings and continuous improvement initiatives. Qualifications &
Experience
Minimum of 5 years of progressive
in HR Operations
working with SMEs
within a consulting, advisory, or professional services environment is highly preferred. Demonstrated
supporting training and organizational development initiatives. Exposure to business development, proposal writing, or client relationship management will be an advantage
developing, implementing, or monitoring SOPs and operational processes. Confident before a camera and willing to participate in webinars and panel discussions Key Competencies Excellent understanding of HR operations and HR best practices. Knowledge of SME business environments and operational challenges. Passionate about facilitation and training delivery capabilities. Ability to create training content Business development and client engagement skills. Strong attention to detail and commitment to quality standards. Ability to manage multiple priorities and deadlines. Excellent communication and stakeholder management skills. Good writing skills Problem-solving and analytical thinking abilities. High level of professionalism, integrity, and accountability. Key Performance Indicators (KPIs) Quality and timeliness of support provided to Account Managers. Team feedback Compliance with internal SOPs and service delivery standards. Successful coordination and delivery of client projects. Client satisfaction scores and feedback. Client retention Contribution to training programs and capacity-building initiatives. Business development support activities and proposal success rates. Accuracy and completeness of client documentation and reports. Process improvement recommendations implemented.
Education
Bachelor’s Degree in Human Resource Management, Business Administration, or a related field Professional HR qualification such as CHRP-(K), IHRM Membership, or equivalent is an added advantage.