Job in Kenya
Housekeeping Supervisor
CountyNairobiCityNairobiContractFull TimePosted2026-08-29Close dateNot specifiedExperience5 yearsSourceJobWeb Kenya
housekeeping supervisorhotel housekeepinghospitality managementNairobifull timesupervisorAccorPullmanMercureOpera PMScleaninghospitality
AI summary
Accor is hiring a Housekeeping Supervisor in Nairobi to lead daily housekeeping operations across Pullman, Mercure, and Accor-branded properties. The role involves supervising room and public-area standards, training and motivating the team, coordinating with Front Office and Engineering, managing inventories, and ensuring compliance with health, safety, and sustainability standards. Candidates need a hospitality qualification and at least five years of housekeeping experience, including supervisory work in a reputable hotel.
- Supervise housekeeping operations across Pullman, Mercure, and Accor brands
- Lead, train, and motivate housekeeping team members
- Coordinate with Front Office and Engineering for room readiness
- Manage linen, supplies, and housekeeping inventories
- Ensure compliance with health, safety, and sustainability standards
- Hospitality qualification and minimum 5 years housekeeping experience required
- At least 2 years supervisory experience in a 4- or 5-star hotel preferred
- Experience with Opera PMS or similar systems is an advantage
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in cleaning, hospitality, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Housekeeping Supervisor evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Accor and the role in Nairobi.
- Add concrete examples related to cleaning, hospitality, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Housekeeping Supervisor role in cleaning, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Accor before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
- Supervise daily housekeeping operations, ensuring guest rooms, public areas, and back-of-house spaces meet Pullman, Mercure, and Accor brand standards.
- Conduct room and area inspections, ensuring cleanliness, presentation, safety, and maintenance standards are consistently achieved.
- Lead, train, coach, and motivate housekeeping team members to deliver exceptional guest experiences.
- Allocate daily assignments, monitor productivity, and ensure efficient use of manpower and resources.
- Coordinate closely with Front Office and Engineering teams to ensure room readiness and timely resolution of maintenance issues.
- Handle guest requests, complaints, and service recovery professionally and promptly.
- Manage housekeeping inventories, including linen, guest supplies, cleaning materials, and equipment.
- Ensure compliance with health, safety, hygiene, sanitation, and environmental sustainability standards.
- Prepare and maintain housekeeping reports, lost-and-found records, and operational documentation.
- Support the Housekeeping Manager in achieving departmental objectives, quality targets, and cost-control initiatives.
- Assist in onboarding and training new colleagues while promoting continuous learning and professional development.
- Support colleagues during peak operational periods and ensure fair allocation of duties and workload distribution.
- Work closely with fellow Housekeeping Supervisors to ensure consistent service delivery, operational continuity, and effective shift handovers.
- Qualifications
- Certificate, Diploma, or Degree in Hospitality Management, Hotel Management, or a related field.
- Minimum of 5 years’
Experience
- in Housekeeping operations within a reputable hotel environment.
- At least 2 years of supervisory
- in a four-star or five-star hotel preferred.
- working within an international hotel brand is an added advantage.
- Knowledge of linen management, inventory control, and housekeeping budgeting principles.
- Familiarity with hotel Property Management Systems (PMS) and housekeeping management software.
- Additional Information
- Our commitment to Diversity & Inclusion:
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
- is an asset
- Prior
- working with Opera or a related system
- Strong interpersonal and problem solving abilities
- Fluency in English, additional languages are a plus
Source and provenanceSource: JobWeb Kenya. Last checked: 2026-09-17.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.