Hostess
AI summary
The Social House in Nairobi is hiring a full-time Hostess to warmly welcome guests, manage reservations and walk-ins, and coordinate smart seating across its restaurants. The role covers personalised guest experiences, VIP arrivals, celebrations, and gathering guest feedback. A BA/BSc/HND or Diploma qualification is required.
- Full-time Hostess role at The Social House hotel in Nairobi
- Welcomes guests, manages reservations, walk-ins and waiting lists
- Coordinates seating, VIP arrivals, celebrations and large parties
- Requires BA/BSc/HND or Diploma qualification
- Field: Food, Beverage and Hospitality
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in hospitality, Hostess, Guest RelationsThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Hostess evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to The Social House and the role in Not specified.
- Add concrete examples related to hospitality, Hostess, Guest Relations, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Hostess role in hospitality, Hostess?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research The Social House before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
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contact us
We call ourselves The Social House, as we aim to be a Melting Pot for getting people together, and because our way of doing things is perhaps just a little more personable and informal than some. And a touch off-beat: unusual cuisines; unexpected events; untypical meetings; unorthodox interiors; unconventional bedrooms; uncommon people.
Hostess
Job Type: Full Time
Qualifications
- BA/BSc/HND
- ,
- Diploma
Experience
Location: Nairobi
Job Field: Food, Beverage and Hospitality
WHAT YOU WILL DO
As Restaurant Hostess, you will:
Welcome every arriving guest warmly and create an immediate sense of arrival.
Recognise and greet returning guests by name whenever possible.
Learn guest preferences and use that information to create more personalised experiences.
Give guests a genuine and warm farewell when they leave.
Manage restaurant reservations accurately and professionally.
Handle walk in guests confidently while balancing reservations and available capacity.
Manage waiting lists and provide realistic wait times rather than leaving guests uncertain.
Keep waiting guests informed and comfortable.
Seat guests intelligently according to reservations, floor plans, server rotations, table availability and guest preferences.
Maintain balanced table allocation so that one service section is not overloaded while another remains underutilised.
Monitor the restaurant floor and anticipate which tables are approaching completion.
Communicate continuously with servers, supervisors and managers regarding seating, availability and service flow.
Coordinate VIP arrivals, celebrations, large parties and special requests.
Take telephone reservations and respond professionally to restaurant enquiries.
Maintain accurate reservation information, including guest names, contact details, preferences and special occasions where appropriate.
Understand our restaurants, menus, current promotions and experiences well enough to confidently guide guests.
Have a basic understanding of common dietary requirements and know when to involve the service or culinary team.
Gather guest feedback before departure rather than waiting for dissatisfaction to appear online.
Identify unhappy guests early and immediately involve the appropriate manager where necessary.
Keep the host station organised, clean and ready throughout service.
Ensure menus and guest facing materials are clean, current and correctly presented.
Maintain The Social House's personal presentation and grooming standards.
WHAT WE ARE LOOKING FOR
You should bring:
A Diploma in Hotel Management or Certificate/Diploma in Food & Beverage Service from a recognised hospitality or tourism institution.
A relevant degree will be an added advantage.
Previous experience as a Restaurant Hostess, Host, Restaurant Receptionist or similar guest facing hospitality professional.
Experience within a 4 or 5 star hotel, premium restaurant, lifestyle hotel or high volume quality dining environment is strongly preferred.
Excellent spoken communication and confidence engaging guests face to face and over the telephone.
A polished and professional personal presentation.
A naturally warm, outgoing and expressive personality.
Strong organisational skills and excellent attention to detail.
The ability to remember faces, names and guest preferences.
Confidence managing reservations, walk ins, waiting lists and busy restaurant periods.
Ability to make quick decisions while remaining composed under pressure.
Strong teamwork and communication skills.
Hands on experience with POS terminals, digital reservation platforms or table management systems.
Genuine interest in food, restaurants, people and hospitality.
Flexibility to work evenings, weekends and public holidays according to the operational rota.
Check how your CV matches this job
Method of Application
- Interested and qualified? Go to
- The Social House on thesocialhouse.applytojob.com
- to apply
- Build your CV for free.
- Download in different templates.