Host/Hostess
AI summary
Fairmont Hotels & Resorts is hiring a Host/Hostess in Nairobi for a full-time, entry-level hospitality role. The position focuses on welcoming guests, managing reservations and seating, coordinating with front-of-house and kitchen staff, and ensuring a smooth dining experience in a luxury hotel environment. The deadline to apply is 08/10/2026.
- Entry-level full-time role at a luxury hotel brand
- On-site position in Nairobi with a clear application deadline
- Focus on guest welcome, reservations, seating, and front-of-house coordination
- Requires strong communication, organization, and interpersonal skills
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in hospitality, internship, no_experienceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Host/Hostess evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Fairmont Hotels & Resorts and the role in Not specified.
- Add concrete examples related to hospitality, internship, no_experience, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-08.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-08
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Host/Hostess role in hospitality, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Fairmont Hotels & Resorts before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Job Title: Host/Hostess
Date Posted: 30/09/2026
Job Type: Full Time
Job Level: Entry
Employer: Fairmont Hotels & Resorts
Industry: Hospitality
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 08/10/2026
Hospitality Jobs. Fairmont Hotels & Resorts Jobs. Host/Hostess delivering exceptional guest experiences by managing reservations, seating capacity and guest flow and addressing inquiries, requiring excellent communication and organizational skills and strong interpersonal abilities with the capacity to work under pressure, in a luxury hotel environment, on-site role.
Job Description
The Host/Hostess is responsible for delivering exceptional guest experiences through professional service, operational excellence, and seamless coordination with front-of-house and kitchen staff. This position serves as the first point of contact for guests and plays a critical role in managing reservations, optimizing seating capacity, and ensuring guest satisfaction throughout service.
Key Accountabilities
- Deliver a professional and engaging welcome to all guests, creating positive emotional connections and setting the tone for their dining experience
- Maintain comprehensive knowledge of food and beverage offerings, operational procedures, and quality assurance standards across all outlets
- Execute reservation management through digital platforms, maintaining accurate and organized booking records
- Coordinate seamlessly with servers and front-of-house staff, understanding point-of-sale operations and service protocols
- Greet and seat guests promptly, strategically managing table assignments to optimize seating capacity and guest experience
- Monitor wait times and guest flow during service periods, providing timely updates to both guests and staff
- Handle guest inquiries and phone reservations with professionalism and accuracy
- Communicate dietary restrictions, special requests, and menu information to kitchen staff and guests in a clear and informative manner
- Address guest concerns and complaints with empathy and professionalism, working toward prompt resolution and satisfaction
- Execute responsible cash handling procedures, including opening and closing the cash register during assigned shifts
- Adhere to all safety, sanitation, and food handling policies and procedures
- Maintain an organized and well-stocked host stand, ensuring menus, reservation materials, and promotional items are readily accessible
- Collaborate with management and service staff to ensure smooth operations during peak and off-peak service periods
Qualifications
- Excellent communication and organizational skills.
- Strong interpersonal and problem solving abilities.
- Highly responsible & reliable.
- Ability to work well under pressure in a fast paced environment.
- Ability to work cohesively as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Ability to go above and beyond for internal and external guests.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Strong interpersonal and problem solving abilities.
- Ability to work well under pressure in a fast paced environment.
- Ability to work cohesively and collaboratively as part of a team.
- Other language a plus.
- Physical Aspects of Position (include but are not limited to):
- Frequent standing and walking throughout shift