Help Desk / Front Office Sales Staff

Job Title: Help Desk / Front Office Sales Staff

Company: Gap Recruitment Services Limited

Number of Positions: 2

Location: Nairobi, Kenya

Job Type: Full-time

Job Category: Administration, Front Office, Customer Service and Sales

Minimum Experience: 2 years

Education: Diploma or Bachelor's degree

Application Deadline: October 28, 2026

Salary: Not specified

Job Overview

Gap Recruitment Services Limited is seeking two qualified and customer-focused Help Desk / Front Office Sales Staff to join its team in Nairobi.

The successful candidates will serve as the first point of contact for customers visiting or contacting the office. They will be responsible for welcoming visitors, responding to enquiries, explaining the company's services, recording potential leads, and supporting sales and marketing activities.

This opportunity is suitable for candidates with experience in reception, front office operations, customer service, or sales who possess strong communication and organizational skills.

Previous experience in the motor industry is not required.

About Gap Recruitment Services Limited

Gap Recruitment Services Limited is a recruitment firm in Kenya that connects local and international companies with suitable talent.

The company provides recruitment-related services to organizations seeking qualified professionals and employees across different industries.

Key Responsibilities

• The Help Desk / Front Office Sales Staff will be responsible for:
• - Welcoming walk-in customers and visitors professionally and confidently.
• - Explaining the company, its services, and purchasing process clearly.
• - Recording customer enquiries and potential sales leads accurately.
• - Following up on enquiries to maintain customer engagement.
• - Qualifying potential leads and forwarding complete information to the sales team.
• - Responding promptly to telephone calls, emails, and customer messages.
• - Participating in promotional campaigns, ground-level marketing, and customer engagement activities.
• - Maintaining an organized front office and accurate customer records.
• - Providing basic sales and marketing support when required.
• - Representing the company professionally in all customer interactions.
• Qualifications and Requirements
• To qualify for this position, applicants should meet the following requirements:
• - A diploma or degree in Business, Marketing, Communications, or a related field.
• - At least two years of experience in front office operations, reception, customer service, or sales.
• - A basic understanding of sales principles and a genuine interest in marketing.
• - Good computer skills, including proficiency in Microsoft Office and email.
• - Strong verbal and written communication skills.
• - Good customer service and interpersonal skills.
• - Ability to record enquiries accurately and follow up on potential customers.
• - Strong organizational skills and attention to detail.
• - Ability to work professionally with customers and collaborate with the sales team.
• Additional Advantage: Experience using customer relationship management (CRM) systems is an added advantage.
• Industry Experience: Previous motor industry experience is not required.
• Key Skills and Competencies
• The ideal candidate should demonstrate:
• - Excellent customer service.
• - Effective communication and interpersonal skills.
• - Basic sales and marketing knowledge.
• - Lead management and follow-up skills.
• - Computer literacy.
• - Professionalism and confidence.
• - Good record-keeping and organizational skills.
• - Teamwork and the ability to support sales activities.
• Salary and Benefits
• The salary and employee benefits for these positions have not been specified in the available vacancy information. Applicants may seek clarification from the recruiter during the recruitment process.
• How to Apply
• Interested and qualified candidates should submit their applications through Gap Recruitment Services Limited's recruitment platform.
• Application Platform: www.careers-page.com
• Applicants should ensure that their CV highlights relevant experience in reception, front office operations, customer service, sales, lead management, and computer applications.
• Application Deadline: October 28, 2026.
• Candidates are encouraged to apply before the deadline.
• Job Summary
• Gap Recruitment Services Limited has announced two full-time vacancies for Help Desk / Front Office Sales Staff in Nairobi. Applicants should have a diploma or degree in Business, Marketing, Communications, or a related field, together with at least two years of relevant experience.
• The successful candidates will welcome customers, handle enquiries, maintain records, qualify sales leads, and support promotional and marketing activities.
• Frequently Asked Questions
• 1. How many positions are available?
• There are two vacancies for Help Desk / Front Office Sales Staff.
• 2. Where are the jobs located?
• The positions are based in Nairobi, Kenya.
• 3. What qualifications are required?
• Applicants need a diploma or degree in Business, Marketing, Communications, or a related field.
• 4. How much experience is required?
• Candidates must have at least two years of experience in front office operations, reception, customer service, or sales.
• 5. Is motor industry experience mandatory?
• No. Previous experience in the motor industry is not required.
• 6. What is the application deadline?
• The application deadline is October 28, 2026.
• 7. How can interested candidates apply?
• Applications should be submitted through Gap Recruitment Services Limited's recruitment platform at www.careers-page.com.
• Application Tips
• Before applying, ensure your CV clearly demonstrates your customer service experience, communication abilities, computer skills, and any sales or lead-generation achievements.
• Highlight examples of how you have handled customer enquiries, maintained records, followed up on leads, or supported sales activities.
• For more job description visit: jobopenings.co.ke
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• Application & Safety Advice
• Key tips for applying to
• Gap Recruitment Services Limited
• 1. Zero Fee Policy
• Job Openings Kenya and legitimate employers never ask for application or medical fees. Report any suspicious requests immediately.
• 2. Tailored Application
• Customize your CV to highlight relevant skills for this specific role at
• Gap Recruitment Services Limited
• before submitting.
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• Gap Recruitment Services Limited
• Nairobi
• KES 30,000 – ?
• October 28, 2026
• 2 days remaining
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