Head of Retail
AI summary
M-Paya is hiring a Head of Retail to lead retail channel strategy, expand the dealer and distributor network, and drive revenue growth across Kenya. The role requires a Business or Commercial Degree and over eight years of retail management experience. The position is based in Nairobi, full-time, with applications due by 10 October 2026.
- Senior management role owning M-Paya's retail growth agenda across Kenya
- Hands-on commercial leadership covering channel strategy, expansion and merchandising
- Requires Business or Commercial Degree and 8+ years retail management experience
- Full-time role based in Nairobi with a clear 10 October 2026 deadline
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required8+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Head of Retail evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to M-Paya and the role in Not specified.
- Add concrete examples related to sales, retail, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-10.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-10
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Head of Retail role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research M-Paya before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Title: Head of Retail
Date Posted: 30/09/2026
Job Type: Full Time
Job Level: Management
Employer: M-Paya
Industry: Sales & Marketing
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 10/10/2026
Sales & Marketing Jobs, M-Paya Jobs. Head of Retail leads retail channel strategy, manages merchant partnerships, and drives revenue growth, requires a Business or Commercial Degree and 8+ years retail management experience.
The Role
The Head of Retail builds, grows and manages M-PAYA’s retail channel across Kenya, ensuring our products are available, visible and actively sold through the right retail outlets, distributors, dealers and channel partners.
This is a hands-on commercial leadership role that owns the retail growth agenda: from identifying new markets and recruiting channel partners to improving outlet productivity, merchandising, sales conversion and customer experience.
Key Accountabilities
- Retail Channel Strategy
- Develop and execute the retail channel strategy in line with overall business growth objectives.
- Define the retail footprint, channel mix and route-to-market model.
- Identify expansion opportunities into new territories, towns and retail clusters.
- Develop plans to increase retail sales, market penetration and outlet productivity.
- Retail Network Expansion
- Identify, recruit, onboard and manage dealers, retailers and other channel partners.
- Build a scalable retail network across priority markets.
- Develop territory plans and ensure adequate market coverage.
- Set clear partner expectations, targets and performance standards.
- Sales and Commercial Performance
- Own retail channel revenue, volume and growth targets.
- Drive sell-in, sell-through and sell-out performance across the retail network.
- Monitor sales performance by territory, outlet, distributor and product.
- Develop corrective actions for underperforming territories and partners.
- Use sales data and market intelligence to identify growth opportunities.
- Retail Execution and Merchandising
- Ensure M-PAYA products are properly positioned, displayed and promoted at retail outlets.
- Drive merchandising, POSM deployment, product visibility and brand compliance.
- Develop and execute retail promotions and trade activation initiatives.
- Work with Marketing to translate campaigns into effective retail execution.
- Partner Management
- Build strong commercial relationships with distributors, dealers and retailers.
- Develop partner incentive and performance programs.
- Support partner capability development through product, sales and customer-service training.
- Resolve channel issues and ensure strong partner engagement and retention.
- Team Leadership
- Build and lead a high-performing retail sales team.
- Set clear individual and team targets, KPIs and territory plans.
- Conduct regular performance reviews and coaching.
- Drive a culture of accountability, field execution and continuous improvement.
- Market Intelligence
- Maintain a strong understanding of retail market dynamics, competitor activity, pricing and customer behaviour.
- Conduct market mapping to identify new retail opportunities.
- Provide management with actionable insights on market trends, competitor movements and channel performance.
- Stock and Operational Coordination
- Work with Operations and Finance to ensure product availability across the retail network.
- Monitor stock movement and availability at distributor and retail level.
- Minimise stock-outs, excess inventory and channel inefficiencies.
- Education
- Bachelor’s degree in Business, Marketing, Sales or a related field. A postgraduate qualification is an added advantage.
Experience
8+ years of experience in retail sales, channel management, distribution, route-to-market or related commercial roles.
Proven experience building or managing a retail or distribution network.
Experience managing sales teams and field-based commercial teams.
Experience with merchandising, trade marketing and retail execution.
Sector experience (an advantage)
Consumer electronics, electrical products, energy products, solar and renewable energy, or building materials.
Skills and competencies
Commercial leadership: a retail builder who grows sales through channel development and market expansion.
Strong understanding of distributor, dealer and retailer management.
Territory planning, market mapping and outlet productivity.
Strong commercial negotiation and relationship-management skills.
Data-driven decision making, using sales data and market intelligence.
Team leadership, coaching and a focus on accountability and field execution.
How Your Success Will Be Measured
Retail revenue and sales growth
Number and productivity of active retail outlets
New distributor, dealer and retailer acquisition
Retail market and territory expansion
Sell-through and sell-out performance
Outlet activation and productivity
Retail brand visibility and compliance
Partner performance and retention
Sales team productivity
Customer acquisition and repeat business
Who you will work with
Internally: the Chief Commercial Officer (your line manager), Marketing, Operations, Finance and the retail sales team.
Externally: distributors, dealers, retailers and other channel partners.