Head of Operations (Property Management)
AI summary
Kaziweza Limited is hiring a Head of Operations (Property Management) in Nairobi to lead post-handover operations across completed developments. The role covers portfolio operations, resident experience, community building, facilities management, vendor management, revenue performance, health and safety compliance, and team leadership. Salary is KSh 150,000–200,000 with a full-time 8-to-5 schedule.
- Senior operations leadership role in property management
- Covers portfolio operations, resident experience, and facilities
- Salary KSh 150,000 – 200,000
- Full-time, 8 to 5 working hours
- Requires 10 years of experience and a diploma
- Based in Nairobi, Kenya
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists KSh 150,000 - 200,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required10+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, cleaning, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Head of Operations (Property Management) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Kaziweza Limited and the role in Nairobi.
- Add concrete examples related to security, cleaning, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Head of Operations (Property Management) role in security, cleaning?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Kaziweza Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Head of Operations (Property Management)
Kaziweza Limited
Estate Agents & Property Management
2 days ago
Easy apply
New
Nairobi
Full Time
Real Estate
KSh
150,000 - 200,000
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Job summary
The Head of Operations is responsible for the strategic and operational leadership of all completed developments, ensuring exceptional resident experience, operational excellence, community engagement, asset preservation, service delivery, and commercial performance across the portfolio.
Min Qualification:
Diploma
Experience
- Provide strategic leadership for all completed developments.
- Develop and implement operational policies, systems, procedures, and service standards.
- Ensure consistency in operational excellence across all properties.
- Establish operational governance frameworks and performance controls.
- Lead operational readiness for newly completed developments.
- Own the resident
- Design and continuously improve the resident journey.
- Establish service standards and customer
- Monitor resident satisfaction and engagement metrics.
- Lead complaint resolution and service recovery initiatives.
- Drive resident retention through enhanced lifestyle offerings and experiences.
- Create vibrant, safe, and engaging residential communities.
- Develop resident engagement calendars and community programs.
- Promote social interaction and community participation.
- Support formation and management of resident committees where applicable
- Build initiatives that strengthen resident loyalty and belonging.
- Ensure proper maintenance and management of all common areas and facilities.
- Oversee preventive and corrective maintenance programs.
- Ensure optimal functionality of utilities, amenities, security systems, and shared infrastructure.
- Monitor property standards and asset condition.
- Drive long-term asset preservation strategies.
- Lead procurement and management of operational service providers.
- Manage security, cleaning, landscaping, waste management, internet, pest control, maintenance, and other vendors.
- Establish and enforce service level agreements.
- Conduct vendor performance reviews.
- Ensure delivery of quality services while maintaining cost efficiency.
- Drive profitability and operational efficiency across the portfolio.
- Develop and manage operational budgets.
- Monitor property operational costs and service charge expenditure.
- Identify revenue-enhancement opportunities within lifestyle operations.
- Support occupancy and retention initiatives.
- Establish portfolio-wide health and safety standards.
- Ensure compliance with statutory and regulatory requirements.
- Oversee security management frameworks.
- Ensure emergency response preparedness and business continuity plans are in place.
- Lead risk identification and mitigation initiatives.
- Build and lead high-performing operations teams.
- Develop capability frameworks and training programs.
- Ensure service excellence culture across all sites.
- Create succession plans for key operational positions.
- Develop strong relationships with residents, homeowners, investors, vendors, regulators, and internal stakeholders.
- Act as the primary escalation point for critical operational matters.
- Prepare operational reports and portfolio updates for executive leadership.
- Represent the Lifestyle function in strategic business discussions.
- At least 5 years in a senior leadership role overseeing multi-site operations.
- Demonstrated success in customer experience, vendor management, operations excellence, and team leadership
Requirements
- The role oversees the entire post-handover
- resident ecosystem, including property operations,facilities management,
- customer experience, vendor management, community
- development,hospitality services, health and safety compliance, and
- operational teams. The incumbent is responsible for translating the vision into a consistently outstanding living