Head of Operational Support
AI summary
NRC is hiring a Head of Operational Support based in Nairobi, Kenya. The role requires at least 10 years of leadership experience in the humanitarian sector and strong background managing finance, HR, and logistics support functions. The position is offered on a 2-year contract at grade 11 on NRC’s salary scale, with national or international terms available.
- Senior leadership role in the humanitarian sector
- Minimum 10 years relevant management experience required
- Finance, HR and logistics support function experience needed
- Duty station in Nairobi, Kenya
- 2-year contract at NRC grade 11
- Experience in complex and volatile contexts is important
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Grade 11 on NRC’s international or national salary scale. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required10+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, internship, segurancaThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Fixed-term contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Head of Operational Support evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to NRC - Norwegian Refugee Council and the role in Nairobi.
- Add concrete examples related to security, internship, seguranca, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Impactpool Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Impactpool Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Head of Operational Support role in security, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research NRC - Norwegian Refugee Council before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
- for you to have a full understanding.
- What you will bring:
- 1. Professional competencies
- Minimum 10 years of relevant leadership/management
Experience
within the humanitarian field
Relevant higher
in managing support functions: finance, HR and logistics. It is an added value to have
from working with security and safety
from working in complex and volatile contexts
Documented/proven results related to the position’s
with overseeing Finance, Logistics or other support functions will be an asset.
Knowledge about own leadership skills/profile
Fluency in English, both written and verbal
2. Context related skills, knowledge and
Essential: Fluency in English both written and verbal
Knowledge of the context in East and Southern Africa is an asset.
with start-ups, exit and organisational change processes
Ability to collaborate effectively with remote teams and stakeholders
3. Behavioural competencies:
Build meaningful relations
I communicate clearly and transparently
I treat all people with respect
I work collaboratively with partners and internal stakeholders
Act with integrity
I base my action and good judgement assuring necessary change
I act as a role model for our principles and values
Empower people
I delegate and give feedback that allows people to grow
I set clear expectations and direction
I challenge and support my team to accomplish shared goals
Deliver results
I always look for the best solution for the people we serve
I prioritize and plan enabling my team to achieve results
I am accountable and take responsibility for my actions and our results
What we offer:
Duty station:
Nairobi, Kenya
Salary/
or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
Mandatory to submit the below when applying:
Your most updated English CV and remove all previous outdated CVs.
English Cover Letter
Do not attach certificates or any other documents apart from the two mentioned above.
Incomplete applications or the ones submitted in other languages than English will not be considered.
This position is open for international and national candidates.
We receive many applications for each vacant position and so only shortlisted candidates will be contacted.
If you have any questions about this role, please email
esa.recruitment@nrc.no
with the job title as the subject line.
Why NRC?
The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.
Watch this short video
to see NRC in action.
We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:
Do demanding and professional work, often in challenging contexts.
Join a work culture that empowers every employee to share ideas and take responsibility.
Be part of a welcoming and supportive community committed to human dignity.
Learn more about NRC
At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the
in the humanitarian field.
Candidate
Relevant higher
managing support functions: finance, HR, logistics
in complex and volatile contexts
Fluency in English, both written and verbal
Knowledge of the context in East and Southern Africa is an asset
with start-ups, exit, and organizational change processes
Ability to collaborate effectively with remote teams
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Connect with organization
Head of Operational Support
NRC - Norwegian Refugee Council
Nairobi
Both national and international
11 level
Speaks English
Apply
Education
- in a related field such as business administration, management, finance or other suitable
- Background and
- in business administration, management, finance, or related field
Responsibilities
Relevant
Benefits
- grade 11 on NRC’s either
- international or national
- salary scale.
- Duration of Contract: 2 years, national. Or international with full family package.
- NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
- We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.
- Find out more about the
- of working for NRC
- Important information about the application process:
- For Internal candidates: To apply as an internal candidate, log in with your official email or click on Opportunity MarketPlace.
- When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
- Applicants who do not fill in the required information will not be considered for the role.
- Submit your application and CV in English, taking care to attach your latest CV.
- Applications that do not meet the minimum standards in terms of
Requirements
for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
Summary by Impactpool
The Norwegian Refugee Council (NRC) is seeking a Regional Head of Operational Support to oversee operational management in the East and Southern Africa region. This role involves ensuring compliance with NRC policies across various support functions, including HR, Finance, and Logistics. The successful candidate will be responsible for fostering a collaborative working environment and holding country offices accountable for their operational performance. This position is part of the Regional Management Team and requires strong leadership and management
Minimum 10 years of relevant leadership/management