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Head of Operational Support

Norwegian Refugee Council Full Time Jobs Full Time Posted 2026-09-23
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CountyNairobi CountyCityNot specifiedContractFull TimePosted2026-09-23Close date2026-10-07Experience10 yearsSourceCorporate Staffing KenyaSalaryOpen
head of operational supportNGOhumanitarianNairobifull timemanagementNorwegian Refugee Councilregional operationsfinanceHRsecurityinternship
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AI summary

Norwegian Refugee Council (NRC) is hiring a Regional Head of Operational Support to ensure integrated operational management across HR, Risk and Compliance, Finance, ICT, Logistics and Administration in the region. The on-site role is based in Nairobi and requires a higher education in Business Administration, Management or Finance with minimum 10 years leadership experience in the humanitarian field.

  • Regional Head of Operational Support role at Norwegian Refugee Council
  • On-site position based in Nairobi, Kenya
  • Requires minimum 10 years leadership experience in humanitarian field
  • Higher education in Business Administration, Management or Finance required
  • Member of Regional Management Team and Global Support Advisory Group
  • Full-time management-level position with deadline 07/10/2026

AI job guide

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Source salary available

The source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.

Can you qualify for this role?

  • Required10+ years of relevant experienceThe job post includes a minimum experience signal.
  • RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
  • PreferredPractical evidence in security, internship, segurancaThe tags and summary point to skills connected with this role.
  • RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
  • UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

  • Likely requiredUpdated CV
  • Role specificCover letter or short employer message
  • OptionalProfessional references
  • Role specificAcademic or professional certificates
  • VerifyID or passport only after verifying the employer

Application tips for this job

  • Place your strongest Head of Operational Support evidence in the first half of your CV.
  • In your cover letter or employer message, connect your experience to Norwegian Refugee Council and the role in Not specified.
  • Add concrete examples related to security, internship, seguranca, ideally with measurable outcomes or clear responsibilities.
  • Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
  • Confirm the deadline, interview location and employer contact before sharing personal documents.
  • Plan to submit before the listed deadline: 2026-10-07.

Source and safety check

  • Corporate Staffing Kenya
  • Original source link available
  • Application method is clear
  • Deadline is available: 2026-10-07
  • No major risk signal was detected in the captured text.

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Interview preparation

  • What experience makes you a strong fit for this Head of Operational Support role in security, internship?
  • How have you handled responsibilities similar to those in this job post?
  • Are you available to work in Not specified under the listed contract or schedule?
  • Prepare examples with clear responsibilities, tools used and measurable outcomes.
  • Review the source and research Norwegian Refugee Council before the interview.

Ask what the first priorities will be in the role and how success will be measured.

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Original source description

Job Title: Head of Operational Support

Date Posted: 23/09/2026

Job Type: Full Time

Job Level: Management

Employer: Norwegian Refugee Council

Industry: HR

Salary: Open

Location: Nairobi

Country: Kenya

Deadline: 07/10/2026

Human Resource Jobs. NRC Jobs. Head of Operational Support ensuring an integrated approach to operational management across HR, Risk and Compliance, Finance, ICT, Logistics and Administration in the region, requiring a higher

Education

  • in Business Administration, Management or Finance and minimum 10 years leadership
  • in a related field such as business administration, management, finance or other suitable
  • Background and

Experience

  • in the humanitarian field, in an NGO humanitarian environment, on-site role in Nairobi.
  • What we are looking for:
  • The Regional Head of Operational Support will ensure an integrated approach to operational management, supporting the quality and timeliness of NRC’s response in the region.
  • The role is responsible for enabling support needs in countries across HR, Risk and Compliance, Humanitarian Access and Safety (HAS), Finance, ICT, Logistics and Administration, ensuring compliance with NRC policies.
  • The Regional Head of Operational Support plays a crucial role in ensuring that the region is accountable for the performance of country offices, ensuring they meet operational standards and deliver on strategic objectives.
  • The role ensures a conducive working environment for all teams, including members of different global teams physically located in the regional office in Nairobi.
  • This role is a member of the Regional Management Team and the Global Support Advisory Group (GSAG) led by the deputy SG/ CFO.
  • Key
  • within the humanitarian field
  • Relevant higher
  • in managing support functions: finance, HR and logistics. It is an added value to have
  • from working with security and safety
  • from working in complex and volatile contexts
  • Documented/proven results related to the position’s
  • with overseeing Finance, Logistics or other support functions will be an asset.
  • Knowledge about own leadership skills/profile
  • Fluency in English, both written and verbal
  • Context related skills, knowledge and
  • Essential: Fluency in English both written and verbal
  • Knowledge of the context in East and Southern Africa is an asset.
  • with start-ups, exit and organisational change processes
  • Ability to collaborate effectively with remote teams and stakeholders
  • Behavioural competencies:
  • Build meaningful relations
  • I communicate clearly and transparently
  • I treat all people with respect
  • I work collaboratively with partners and internal stakeholders
  • Act with integrity
  • I base my action and good judgement assuring necessary change
  • I act as a role model for our principles and values
  • Empower people
  • I delegate and give feedback that allows people to grow
  • I set clear expectations and direction
  • I challenge and support my team to accomplish shared goals
  • Deliver results
  • I always look for the best solution for the people we serve
  • I prioritize and plan enabling my team to achieve results
  • I am accountable and take responsibility for my actions and our results
  • What we offer:
  • Duty station: Nairobi, Kenya
  • Salary/

Responsibilities

  • Ensure that support functions within the regional team operate efficiently, fostering a collaborative and effective working environment.
  • Hold country offices accountable for progress on their operations by leveraging reports, analyses, and compliance data from NRC’s global resource and pools.
  • Support country directors and heads of support, HAS Managers with capacity building and problem-solving related to operational challenges.
  • Provide advice and mentorship to country office operational support teams, fostering capacity building and skills development.
  • Participate in global discussions on planning and strategy relating to support functions.
  • Review of finance, HR and logistics
  • Relevant

Requirements

  • related to regional grants in collaboration with the Global PCM and Grants Management facility.
  • Streamline the hosting arrangements for members of global pools physically located in the regional office and ensure a conducive working environment
  • The postholder, upon request, can act on behalf of the Regional Director including leading relevant Crisis Management Teams.
  • What you will bring:
  • Professional competencies
  • Minimum 10 years of relevant leadership/management

Benefits

  • grade 11 on NRC’s either international or national salary scale.
  • Duration of Contract: 2 years, national. Or international with full family package.
  • NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
  • We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.
Source and provenanceSource: Corporate Staffing Kenya. Last checked: 2026-09-27.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
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