Head of Business Development, Marketing and Member Experience
AI summary
A Tier 1 Deposit Taking SACCO in Nairobi is hiring a Head of Business Development, Marketing and Member Experience to report to the CEO. The role focuses on driving business growth, brand presence, and member experience while aligning with SASRA requirements. Candidates need a bachelor’s degree, 10 years’ experience including 5 years at senior management level, and strong SACCO or financial services knowledge.
- Senior executive role reporting directly to the CEO
- Focus on business development, marketing, and member experience
- Requires 10 years’ experience including 5 years at Head of Department or senior management level
- Bachelor’s degree required; Master’s degree is an added advantage
- Active membership in MSK, CIM, or PRSK is highly desirable
- Contract role based in Nairobi, Kenya
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required10+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, finance, Management & Business DevelopmentThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Contract contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Head of Business Development, Marketing and Member Experience evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Confidential and the role in Nairobi.
- Add concrete examples related to sales, finance, Management & Business Development, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Head of Business Development, Marketing and Member Experience role in sales, finance?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Confidential before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Head of Business Development, Marketing and Member
Experience
Skills Global
Management & Business Development
2 weeks ago
Easy apply
New
Nairobi
Contract
Banking, Finance & Insurance
Confidential
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Job summary
We are recruiting a Head of Business Development, Marketing and Member
for a Tier 1 Deposit Taking SACCO. Reporting to the CEO, this role will drive business growth, strengthen brand presence and transform member journeys while aligning departmental performance with the SACCO’s strategic vision and SASRA requirements.
Min Qualification:
Bachelors
Level:
Executive level
Length:
10 years
Language Requirement:
English
Working Hours:
Contract - 8 to 5
Applicant
Location: Kenya
Job descriptions &
in line with SASRA requirements.
• Drive market expansion, lead generation and sales conversion to grow membership, deposits and the loan portfolio.
• Develop strategic partnerships and high value member relationships to improve retention and product uptake.
• Use market intelligence and customer analytics to guide brand positioning, demand forecasting and campaign execution.
• Lead multichannel campaigns, vendor partnerships, brand consistency and optimal budget allocation.
• Improve member journeys through effective feedback and complaint-resolution mechanisms across touchpoints.
• Track performance through CRM and analytics platforms, report outcomes and refine growth strategies.
• Build and lead a high performing, member centric departmental team.
Qualifications,
& Competencies
• A minimum of a bachelor’s degree in Marketing or another relevant field from a recognized university. A Master’s degree in a relevant field is an added advantage.
• Active membership in a relevant professional body (e.g., MSK, CIM, or PRSK) is highly desirable.
• At least 10 years of relevant experience, including a minimum of 5 years at Head of Department or senior management level.
• Proven track record in business development, market expansion, brand positioning, partnership growth and member
management.
• Solid understanding of SACCO operations, SASRA guidelines and risk management principles.
• Strong M&E capability, including budget management, ROI assessment, performance analytics and executive reporting.
• Advanced MS Excel skills, with working knowledge of CRM, digital marketing and analytics platforms.
• Strategic leadership capability with sharp analytical judgement, strong communication skills and a result oriented, member centric approach.
How to Apply
Interested and suitably qualified candidates are invited to submit a detailed CV and cover letter, clearly indicating their current and expected remuneration,
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Requirements
Key Responsibilities
• Lead the strategic and operational direction of Business Development, Marketing and Member