Job in Kenya
Guest Experience Expert – Front Desk Agent
AI job insight
AI job insight
Join JW Marriott Hotel Nairobi as a Guest Experience Expert – Front Desk Agent. The full-time role supports guests with reception, check-in and check-out, enquiries, hotel services, and personalized assistance while coordinating with hotel departments.
- Full-time guest services role at JW Marriott Hotel Nairobi
- Requires 1–2 years of front office experience
- Degree or diploma in hospitality management or a related field
Source JobOpenings.co.ke
Salary Not specified
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front desk agentguest experience experthospitalityhotel managementNairobifull timecustomer servicerooms operationshospitalityfactorycall_centerinternship
AI summary
Join JW Marriott Hotel Nairobi as a Guest Experience Expert – Front Desk Agent. The full-time role supports guests with reception, check-in and check-out, enquiries, hotel services, and personalized assistance while coordinating with hotel departments.
- Full-time guest services role at JW Marriott Hotel Nairobi
- Requires 1–2 years of front office experience
- Degree or diploma in hospitality management or a related field
- Supports reception, guest requests, and hotel service delivery
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Not specified. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in hospitality, factory, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Guest Experience Expert – Front Desk Agent evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Marriott International and the role in Nairobi.
- Add concrete examples related to hospitality, factory, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobOpenings.co.ke; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- JobOpenings.co.ke
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Guest Experience Expert – Front Desk Agent role in hospitality, factory?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Marriott International before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
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Original source description
- Job Title: Guest Experience Expert – Front Desk Agent
- Company: Marriott International
- Hotel: JW Marriott Hotel Nairobi
- Industry: Hospitality and Hotel Management
- Location: Nairobi, Kenya
- Job Type: Full-time
- Career Area: Rooms and Guest Services Operations
- Job ID: 26144485
- Qualification: Degree or Diploma in Hospitality Management or a related field
- Experience: 1–2 years in a Front Office role
- Salary: Not specified
- Application Deadline: Not specified
- Welcome and acknowledge guests professionally upon arrival.
- Assist guests with check-in and check-out procedures.
- Respond to guest enquiries and provide accurate information.
- Guide guests through available hotel services and facilities.
- Provide information about local attractions and places of interest.
- Anticipate guest needs and take initiative to provide appropriate assistance.
- Receive and respond to guest requests promptly.
- Coordinate with relevant hotel departments to ensure guest needs are addressed.
- Handle guest concerns and service-related issues professionally.
- Follow up on outstanding requests to ensure satisfactory resolution.
- Provide personalised assistance throughout the guest's stay.
- Ensure that guest interactions contribute to a memorable hotel experience.
- Process operational requirements related to guest services.
- Complete assigned reports and maintain accurate records.
- Support smooth daily operations within the Rooms and Guest Services department.
- Coordinate with colleagues to ensure efficient service delivery.
- Perform other reasonable operational duties assigned by supervisors.
- Share information about hotel facilities and services.
- Guide guests on local attractions and available activities.
- Assist visitors in identifying places of interest within the surrounding area.
- Provide helpful information to improve the overall guest experience.
- Maintain a safe and professional working environment.
- Follow Marriott International's policies and procedures.
- Maintain confidentiality of guest and company information.
- Protect hotel property and company assets.
- Uphold established quality standards.
- Maintain professional personal appearance and uniform standards.
- Communicate professionally with guests, colleagues and supervisors.
- Build positive working relationships with colleagues.
- Cooperate with different departments to improve guest service.
- Demonstrate initiative when handling operational responsibilities.
- Support the hotel's service standards through effective teamwork.
- A Degree or Diploma in Hospitality Management or a related field.
- At least one to two years of experience in a Front Office role.
- Previous experience in a hotel or luxury service environment is preferred.
- Experience working in a five-star hotel is highly desirable.
- Strong customer service and interpersonal skills.
- Excellent verbal and written communication abilities.
- Ability to respond professionally to guest enquiries and requests.
- Good organisational and problem-solving skills.
- Ability to work effectively with different hotel departments.
- Professional appearance and conduct.
- Ability to maintain confidentiality and follow company policies.
- Standing, sitting or walking for extended periods.
- Moving around the hotel while attending to guest needs.
- Taking a hands-on approach to assigned duties.
- Moving, lifting, carrying, pushing or pulling objects weighing up to 10 pounds (approximately 4.5 kg) without assistance.
Source and provenanceSource: JobOpenings.co.ke. Last checked: 2026-11-05.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.