Grievance Officer
AI summary
Site-based Grievance Officer role in Nanyuki responsible for managing operational-level grievance mechanisms covering employees, contract workers, trade unions, and surrounding communities. Focuses on early resolution, dialogue, and remedy aligned with Kenyan law and UNGP Principle 31. Requires a Bachelor's degree and around 2 years of experience.
- Site-based role in Nanyuki with frequent field presence
- Covers employee, union, contractor, and community grievances
- Requires Bachelor's degree and about 2 years' experience
- Focus on early resolution and preventing escalation
- Must comply with Kenyan law and UNGP Principle 31
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, internship, part_timeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Grievance Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to BrighterMonday Consulting and the role in Not specified.
- Add concrete examples related to security, internship, part_time, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Grievance Officer role in security, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research BrighterMonday Consulting before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- Grievance Officer (Nanyuki)
- BrighterMonday Consulting
- Human Resources
- 2 months ago
- Easy apply
- Kenya
- Full Time
- Confidential
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- Job summary
- The role focuses on early resolution, dialogue, and remedy, preventing escalation into labour disputes, community conflict, regulatory action, or reputational harm, while strengthening trust with workers and neighbours of the operation.
- Min Qualification:
- Bachelors
Experience
- Level:
- Mid level
- Length:
- 2 years
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Kenya
- Job descriptions &
- in grievance handling, investigations support, or labour relations.
- 3. Demonstrated ability to handle sensitive matters with discretion.
- 4. Strong knowledge of international human rights frameworks and labour standards.
- 5. High ethical standards and cultural sensitivity.
- 6. Practical
- working with unionised environments, seasonal labour, or community facing operations.
- 7. Training in mediation, alternative dispute resolution, or human rights due diligence.
- 8.
- with ESG audits, donor or lender standards, or certification schemes (for example, social audits).
- Core Competencies
- 1. Objective investigation and analytical ability
- 2. Conflict resolution and mediation skills
- 3. Strong communication across literacy and cultural contexts
- 4. High integrity, neutrality, and emotional intelligence
- 5. Ability to manage sensitive issues discreetly and calmly
- What Success Looks Like
- 1. Workers and community members raise concerns early and voluntarily.
- 2. Labour and community disputes are resolved at site level.
- 3. Management receives credible early warning signals.
- 4. Repeat grievances decrease over time.
- 5. ESG audits and assessments confirm effective access to remedy.
- Qualifications and
- ● Bachelor’s degree in human rights, social sciences, political science, international relations, or a related field.
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- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
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Requirements
Location: Site based with frequent field presence
Department: Human Rights
Reports to: Human Rights Manager
Operational Interface: Farms, factories, packhouses, security, transport, labour contractors, trade unions, community leaders
Grade: Mid level Professional
Role Purpose
The Grievance Officer is responsible for the effective operation of the company’s operational level grievance mechanisms covering employees, contract workers, trade unions, and surrounding communities. The role ensures that grievances related to labour conditions, workplace conduct, union relations, community impacts, land use, security, and environmental or social concerns are received, assessed, resolved, and remediated in accordance with Kenyan law and UNGP Principle 31 effectiveness criteria. The role focuses on early resolution, dialogue, and remedy, preventing escalation into labour disputes, community conflict, regulatory action, or reputational harm, while strengthening trust with workers and neighbours of the operation.
Scope of the Grievance Mechanism The grievance mechanisms managed under this role applies to:
● Permanent, temporary, seasonal, and migrant workers
● Labour supplied through contractors or third-party agents
● Trade unions and worker representatives
● Local communities impacted by farming, manufacturing, transport, or security operations
Core
Responsibilities
1. Grievance intake and accessibility: Receive and log grievances from workers, unions, contractors, and community members through accessible, confidential, and non-retaliatory channels.
2. Initial assessment and triage: Assess grievances for urgency, risk, and rights impact, and determine appropriate resolution pathways including referral or escalation.
3. Case registration and tracking: Maintain a complete grievance register and track cases from receipt to closure in line with defined timelines and transparency requirements.
4. Investigation and fact finding: Conduct or coordinate impartial investigations involving interviews, site inspections, and document review across farms, factories, and service areas.
5. Stakeholder engagement: Engage complainants, supervisors, union officials, labour contractors, and community leaders to support dialogue-based resolution.
6. Resolution facilitation: Facilitate fair, culturally appropriate, and practical resolutions including mediation, corrective actions, and negotiated settlements.
7. Remedy and corrective action: Recommend and monitor implementation of remedies that are proportionate, rights compatible, and aimed at restoring trust and preventing recurrence.
8. Communication of outcomes: Communicate findings and outcomes clearly and respectfully to complainants, ensuring understanding of decisions and remedies.
9. Appeals and escalation management: Manage grievance appeals and escalate unresolved or systemic issues to management or formal mechanisms where necessary.
10. Data analysis and reporting: Analyse grievance trends across labour, union, and community issues and prepare actionable reports for management and ESG disclosure.
11. Compliance and standards alignment: Ensure grievance handling complies with Kenyan law, Collective Bargaining Agreements, company policy, and UNGP Principle 31.
12. Learning and system improvement: Use grievance insights to strengthen supervision, contractor management, community engagement, and preventive controls. Authority and Independence The Grievance Officer is authorised to access relevant operational records, engage employees and community members directly, and escalate matters independently where required to ensure credibility, fairness, and effectiveness of the mechanism.
Qualifications
1. Bachelor’s degree in law, Labour Relations, Dispute Resolution, Human Resources, Social Sciences, or related field.
2. 2-3 years of practical