Global IT Assistant
AI job insight
Generation is recruiting a Global IT Assistant to coordinate IT support requests, software licensing, invoice tracking, procurement, and user accounts. This remote role is based in Nairobi and requires basic knowledge of IT support processes, ticketing systems, office tools, and cross-functional communication. The stated deadline is 31 October 2026.
- Remote position based in Nairobi.
- Manages IT tickets from logging and triage through resolution or escalation.
- Tracks invoices, software licenses, renewals, equipment, and vendor contracts.
Similar jobs
More roles you may want to review before you leave.AI summary
Generation is recruiting a Global IT Assistant to coordinate IT support requests, software licensing, invoice tracking, procurement, and user accounts. This remote role is based in Nairobi and requires basic knowledge of IT support processes, ticketing systems, office tools, and cross-functional communication. The stated deadline is 31 October 2026.
- Remote position based in Nairobi.
- Manages IT tickets from logging and triage through resolution or escalation.
- Tracks invoices, software licenses, renewals, equipment, and vendor contracts.
- Supports user accounts during staff onboarding and offboarding.
- Coordinates IT procurement with vendors and the Digital team.
- Application deadline: 31 October 2026.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in technology, finance, IT AssistantThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Remote contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyLicence, permit or professional registration
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Global IT Assistant evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Generation and the role in Nairobi.
- Add concrete examples related to technology, finance, IT Assistant, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-31.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-31
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Global IT Assistant role in technology, finance?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Generation before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Job Title: Global IT Assistant
Date Posted: 21/10/2026
Job Type: Remote
Job Level: Middle
Employer: Generation
Industry: IT
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 31/10/2026
IT Jobs, Generation Jobs. Global IT Assistant provides baseline IT support, ticketing, software licensing, and invoice tracking, requires a basic understanding of IT support processes and proficiency with office and ticketing tools. Remote role in Nairobi.
Job Objectives
The IT Assistant role is focused on:
Coordinate day-to-day IT support requests from staff and affiliates, ensuring issues are logged, triaged, and resolved or escalated within agreed-upon timelines.
Serve as the first point of contact for IT-related issues, guiding staff to the right resolution path.
Upload and track IT-related invoices for processing, keeping accurate records to support budget tracking and payment follow-up.
Follow up on software requests, from submission through approval, licensing, and user provisioning.
Coordinate with vendors and the Digital team on IT hardware and software procurement. • Maintain organized documentation of IT tickets, invoices, licenses, and vendor contracts.
Key Responsibilities
- Log, triage, and follow up on IT support tickets, ensuring resolution according to the priority and timelines defined by the Digital Team.
- Upload IT-related invoices into the finance/accounting system and track their status through to payment.
- Coordinate with vendors to resolve invoice discrepancies or missing documentation.
- Track software requests end-to-end: submission, approval, license procurement, and provisioning to end users.
- Maintain an up-to-date inventory of software licenses, renewals, and IT equipment.
- Support IT account setup and access as part of staff onboarding and offboarding.
- Prepare periodic status reports on open tickets, pending invoices, and software requests for the Digital Team.
Qualifications
- We value IT Assistants who have:
- A positive, friendly, and collaborative attitude.
- Basic understanding of IT support processes, ticketing systems, and software licensing.
- Strong organizational skills and attention to detail, particularly for invoice and documentation tracking.
- Effective communication with cross-functional teams, vendors, and stakeholders.
- Ability to prioritize and follow up on multiple requests simultaneously.
- Proficiency with basic office and finance tools (e.g., Excel, ticketing/invoicing systems).
- Fluent in English
- Desirable: conversational Spanish.
- One year of experience in a similar role.