Front Office Supervisor
AI summary
Accor is hiring a Front Office Supervisor in Nairobi, Kenya, on a full-time basis. The role involves supervising daily front office operations, guest service, and team performance in a hotel environment. The position requires a diploma or degree in Hospitality Management, at least 2 years of front office experience with 1 year in a supervisory role, and proficiency in PMS (Opera Cloud preferred).
- Full-time on-site role in Nairobi with a clear deadline of 05/10/2026
- Requires 2 years front office experience including 1 year supervisory
- Hospitality Management diploma or degree required
- PMS proficiency required, Opera Cloud preferred
- Involves guest service, team supervision, and revenue upselling
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, hospitality, part_timeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Front Office Supervisor evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Accor and the role in Not specified.
- Add concrete examples related to security, hospitality, part_time, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-05.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-05
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Front Office Supervisor role in security, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Accor before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
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Original source description
Job Title: Front Office Supervisor
Date Posted: 28/09/2026
Job Type: Full Time
Job Level: Middle
Employer: Accor
Industry: Admin
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 05/10/2026
Administration Jobs. Accor Jobs. Front Office Supervisor supervising day-to-day front office operations, guest service and team performance, requiring a diploma or degree in Hospitality Management, minimum 2 years front office experience with 1 year supervisory and proficiency in PMS (Opera Cloud preferred), in a hotel environment, on-site role.
Job Description
The Front Office Supervisor assists in the smooth and efficient operation of the Front Office department, ensuring that all guests receive professional, friendly, and personalized service from arrival to departure. The role involves supervising the team, handling guest concerns, ensuring brand standards are upheld, and supporting the management team in daily operations.
Key Responsibilities
- Guest Service & Operations
- Supervise day-to-day Front Office operations, including check-in, check-out, and room assignments.
- Ensure that all guests are greeted warmly and assisted promptly in line with Accor service standards.
- Handle guest requests, feedback, and complaints courteously and efficiently.
- Support the implementation of ALLSAFE and other Accor service and safety programs.
- Ensure VIP arrivals and special requests are communicated and handled seamlessly.
- Team Supervision & Training
- Supervise and guide the Front Desk, Guest Relations, and Bell teams during shifts.
- Conduct briefings and ensure staff are informed about hotel activities, occupancy levels, and special events.
- Coach and develop team members to enhance service delivery and performance.
- Ensure grooming, communication, and performance standards are consistently maintained.
- Administration & Systems
- Monitor and review shift reports, cash float management, and night audit accuracy.
- Ensure accurate recording and follow-up of guest preferences, profiles, and billing.
- Assist in preparing duty rosters, leave schedules, and attendance records.
- Liaise with Housekeeping, Reservations, and other departments to ensure smooth coordination.
- Financial & Business Awareness
- Promote upselling of rooms, packages, and services to maximize revenue.
- Support management in monitoring departmental expenses and cost control.
- Contribute to guest satisfaction and loyalty targets as per Accor KPIs.
- Health, Safety & Compliance
- Ensure a clean, safe, and organized front desk area at all times.
- Comply with hotel security, fire regulations, and all health and safety legislation.
- Maintain confidentiality of guest and company information.
Qualifications
- Diploma or degree in Hospitality Management or related field.
- Minimum 2 years’ experience in Front Office operations, with at least 1 year in a supervisory role.
- Proficient in PMS (Opera Cloud preferred) and Microsoft Office applications.
- Strong leadership, communication, and interpersonal skills.
- Excellent problem-solving and guest recovery abilities.
- Fluency in English; additional languages are an advantage.
- Additional Information
- Your team and working environment:
- Tight-knit and team oriented.
- Hard-working, engaging and inclusive.
- Attention to detail and hygiene
- Well organised and autonomous