Front Office Supervisor
AI summary
Accor is hiring a Front Office Supervisor in Kenya to oversee daily front office operations, lead the front desk and guest relations teams, and ensure high-quality guest service from arrival to departure. The role involves supervising staff, handling guest concerns, supporting revenue upselling, and maintaining brand and safety standards. A diploma or degree in Hospitality Management and at least two years of front office experience, including one year in a supervisory role, are required.
- Supervise front desk, guest relations, and bell teams during shifts
- Handle guest requests, feedback, and VIP arrivals efficiently
- Promote upselling of rooms and services to maximize revenue
- Diploma or degree in Hospitality Management required
- Minimum 2 years front office experience with at least 1 year supervisory
- PMS proficiency required, Opera Cloud preferred
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, hospitality, part_timeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Front Office Supervisor evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Accor and the role in Not specified.
- Add concrete examples related to security, hospitality, part_time, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Front Office Supervisor role in security, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Accor before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
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Original source description
The Front Office Supervisor assists in the smooth and efficient operation of the Front Office department, ensuring that all guests receive professional, friendly, and personalized service from arrival to departure. The role involves supervising the team, handling guest concerns, ensuring brand standards are upheld, and supporting the management team in daily operations.
Key Responsibilities
- Guest Service & Operations
- Supervise day-to-day Front Office operations, including check-in, check-out, and room assignments.
- Ensure that all guests are greeted warmly and assisted promptly in line with Accor service standards.
- Handle guest requests, feedback, and complaints courteously and efficiently.
- Support the implementation of ALLSAFE and other Accor service and safety programs.
- Ensure VIP arrivals and special requests are communicated and handled seamlessly.
- Team Supervision & Training
- Supervise and guide the Front Desk, Guest Relations, and Bell teams during shifts.
- Conduct briefings and ensure staff are informed about hotel activities, occupancy levels, and special events.
- Coach and develop team members to enhance service delivery and performance.
- Ensure grooming, communication, and performance standards are consistently maintained.
- Administration & Systems
- Monitor and review shift reports, cash float management, and night audit accuracy.
- Ensure accurate recording and follow-up of guest preferences, profiles, and billing.
- Assist in preparing duty rosters, leave schedules, and attendance records.
- Liaise with Housekeeping, Reservations, and other departments to ensure smooth coordination.
- Financial & Business Awareness
- Promote upselling of rooms, packages, and services to maximize revenue.
- Support management in monitoring departmental expenses and cost control.
- Contribute to guest satisfaction and loyalty targets as per Accor KPIs.
- Health, Safety & Compliance
- Ensure a clean, safe, and organized front desk area at all times.
- Comply with hotel security, fire regulations, and all health and safety legislation.
- Maintain confidentiality of guest and company information.
Qualifications
Diploma or degree in Hospitality Management or related field.
Minimum 2 years’ experience in Front Office operations, with at least 1 year in a supervisory role.
Proficient in PMS (Opera Cloud preferred) and Microsoft Office applications.
Strong leadership, communication, and interpersonal skills.
Excellent problem-solving and guest recovery abilities.
Fluency in English; additional languages are an advantage.
Additional Information
Your team and working environment:
Tight-knit and team oriented.
Hard-working, engaging and inclusive.
Attention to detail and hygiene
Well organised and autonomous
Check how your CV matches this job
Method of Application
- Interested and qualified? Go to
- Accor on jobs.smartrecruiters.com
- to apply
- Build your CV for free.
- Download in different templates.