Front Office/Receptionist (Hotel Industry)
AI summary
Receptionist role in Nairobi for a 3–4 star hotel environment. Duties include guest check-in/out, reservations, billing, cashier tasks, PBX handling, and front office coordination. Requires a diploma in Hospitality Management and 1–2 years of front office experience.
- Immediate start, full-time role in Nairobi
- Salary KSh 15,000 – 30,000 negotiable
- Requires diploma in Hospitality Management or related field
- 1–2 years front office experience in a 3–4 star hotel
- PMS experience such as Opera, Hotelogix, or Cloudbeds preferred
- Duties include reservations, billing, M-Pesa/cash handling, and PBX
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists KSh 15,000 - 30,000 Negotiable. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in hospitality, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Front Office/Receptionist (Hotel Industry) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Studio Twenty Two Agencies (ABELA) LIMITED and the role in Nairobi.
- Add concrete examples related to hospitality, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- HighThe post may mention payment. Verify directly with the official source before continuing.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Front Office/Receptionist (Hotel Industry) role in hospitality, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Studio Twenty Two Agencies (ABELA) LIMITED before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Front office/ Receptionist (Hotel industry)
Studio Twenty Two Agencies (ABELA) LIMITED
Admin & Office
3 weeks ago
Easy apply
New
Immediate Start
Nairobi
Full Time
Hospitality & Hotel
KSh
15,000 - 30,000
Negotiable
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Job summary
We are looking for Receptionist to be the first point of contact for hotel guests and deliver exceptional 5-star customer service. Responsible for reservations, check-ins/check-outs, guest relations, billing, and ensuring smooth front office operations in line with hotel standards.
Min Qualification:
Diploma
Experience
- Level:
- Mid level
- Length:
- 2 years
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Kenya
- Job descriptions &
- - Diploma in Hospitality Management, Front Office Operations, or related field
- - 1-2 years
- in Front Office in a 3-Star or 4-Star hotel
- -
- with PMS software: Opera, Hotelogix, Cloudbeds, or similar
- - Computer literate: MS Office, email, booking portals
- Log In and Apply
- Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
- Report Job
Requirements
- Warmly welcome guests on arrival and assist with check-in / check-out procedures
- Handle guest inquiries, requests, complaints professionally and resolve them promptly
- Provide information on hotel services, local attractions, transport, and facilities
- Manage VIP guest arrivals and ensure special requests are handled
- Handle walk-in, phone & email.
- Maintain room inventory and update room status in PMS
- Upsell room upgrades, late check-outs, breakfast, and other hotel services
- Handle group bookings, corporate bookings, and cancellations
- Post charges, process payments, and prepare guest folios
- Handle cash, M-Pesa, credit/debit cards, and bank transfers
- Perform cashier duties, safe custody, and daily cash reconciliation
- Handle night audit tasks when required
- Answer and transfer calls professionally on the PBX system
- Coordinate with Housekeeping, F&B, and Maintenance for guest requests
- Maintain front desk area, lobby, and guest records to hotel standards
- Handle lost & found, luggage handling, and wake-up calls
- Prepare arrival/departure reports and occupancy reports
- Adhere to hotel SOPs, brand standards, and health & safety regulations
- Maintain guest confidentiality and data protection
- Ensure 100% customer satisfaction and positive online reviews