Front Office Manager
AI summary
Nomad Beach Resort on Diani Beach, Kenya’s Southern Coast, is hiring a Front Office Manager to lead reception, reservations, and guest relations. The role oversees front office operations, team leadership, Opera PMS use, and cross-department coordination to ensure a seamless guest experience. Salary is KES 150,000 per month, with benefits shared on application.
- Leads reception, reservations, and guest relations as the first point of contact for guests.
- Salary of KES 150,000 per month with benefits shared on application.
- Requires BA/BSc/HND and experience in front office or hospitality operations.
- Uses Opera PMS for reservations, billing, and reporting.
- Located at Nomad Beach Resort on Diani Beach, Southern Coast of Kenya.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists 150,000 KES/month. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in hospitality, part_time, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Front Office Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Nomad Beach Resort and the role in Not specified.
- Add concrete examples related to hospitality, part_time, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Front Office Manager role in hospitality, part_time?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Nomad Beach Resort before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt,
- contact us
- Located on one of Africa’s best beaches, Nomad Beach Resort is the ideal destination to enjoy a hassle-free beach holiday with impeccable service on Kenya’s Southern Coast. The award-winning boutique resort is the perfect getaway for those wanting to
Experience
Salary: 150,000 ksh/month
the breath-taking Diani Beach; indulge yourself with first-class dining,
Read more about this company
Front Office Manager
Job Type
Full Time
Qualification
BA/BSc/HND
Location
Nairobi
Job Field
Administration / Facilities
The Front Office Manager leads reception, reservations, and guest relations, and is the first point of contact for all guests. The role ensures a seamless guest journey from booking through to departure and requires strong guest presence, communication, and coordination across departments.
Key
Ensure seamless guest arrival and departure processes.
Coordinate with Housekeeping and Operations on room readiness.
Manage guest flow across booking, stay, and departure stages.
Team Leadership & Coordination
Lead, train, and supervise the front office team.
Conduct daily briefings and shift handovers.
Ensure team alignment, communication, and service standards.
Prepare schedules and daily task allocation. Systems,
Finance & Administration
Use Opera PMS and systems for reservations, billing, and reporting.
Ensure accuracy of bookings, billing, and cash handling.
Maintain clear communication across all front office functions.
Cross-Department Liaison
Coordinate with Housekeeping. Operations, F&B, and Management.
Communicate arrivals, requests, and guest movements daily.
Support smooth operational flow across all departments.
Guest
Standards
Maintain consistent service standards and brand tone.
Ensure warm, professional, and personalised guest experience.
Key Attributes.
Warm, approachable, and guest-focused.
Strong front-facing communication skills.
Highly organised and detail-oriented
Strong and calm team leader.
Confident with Opera PMS and hotel systems.
Able to coordinate under pressure.
Responsibilities
- Front Office Operations
- Oversee reception, reservations, and guest relations as one function.
- Act as first point of contact for arriving and in-house guests.
- Ensure smooth check-in and check-out with high service standards.
- Manage guest feedback, issues, and service recovery.
- Take ownership of guest issues through to resolution and follow-up.
- Arrival & Departure
Benefits
- shared on application.
- Check how your CV aligns with this job
- Method of Application
- Interested and qualified? Go to
- Nomad Beach Resort on docs.google.com
- to apply
- Build your CV for free.
- Download in different templates.