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Front Office Manager

MGallery Hotel Collection Kenya Type not specified Posted 2026-08-24
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CountyNairobi CountyCityNot specifiedContractType not specifiedPosted2026-08-24Close dateNot specifiedExperience5 yearsSourceMyJobMag Kenya
Front Office ManagerHospitalityLuxury HotelNairobiRooms DivisionNight AuditPMSLQAFull TimeSeniordriversales
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AI summary

MGallery Hotel Collection is hiring an experienced, guest-focused Front Office Manager to lead the Front Office operation of its luxury boutique hotel in Nairobi. The role covers Reception, Reservations, Guest Relations, Concierge, Airport Transfers, Valet, Bell Services and Night Audit, with strong emphasis on luxury service standards, LQA and commercial performance. Candidates should have hospitality management qualifications and at least 5 years’ Front Office experience, including 2–3 years in a managerial role within a luxury or branded hotel.

  • Senior Front Office leadership role in a luxury boutique hotel in Nairobi.
  • Covers Front Office, Reservations, Guest Relations, Concierge, Transfers and Night Audit.
  • Requires 5+ years’ experience, including 2–3 years as Front Office Manager or Assistant.
  • Emphasises luxury service standards, LQA, PMS knowledge and commercial KPIs.
  • Fluency in English and Swahili required; flexible shifts, weekends and holidays expected.

AI job guide

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AI salary guide

Not enough public data

Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.

Can you qualify for this role?

  • Required5+ years of relevant experienceThe job post includes a minimum experience signal.
  • RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
  • PreferredPractical evidence in driver, sales, securityThe tags and summary point to skills connected with this role.
  • RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.

Documents to prepare

  • Likely requiredUpdated CV
  • Role specificCover letter or short employer message
  • OptionalProfessional references
  • Role specificAcademic or professional certificates
  • VerifyID or passport only after verifying the employer

Application tips for this job

  • Place your strongest Front Office Manager evidence in the first half of your CV.
  • In your cover letter or employer message, connect your experience to MGallery Hotel Collection and the role in Not specified.
  • Add concrete examples related to driver, sales, security, ideally with measurable outcomes or clear responsibilities.
  • Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
  • Confirm the deadline, interview location and employer contact before sharing personal documents.
  • Prepare a polite question about pay, benefits and contract terms for later interview stages.

Source and safety check

  • MyJobMag Kenya
  • Original source link available
  • Application method is clear
  • Deadline not specified
  • No major risk signal was detected in the captured text.

Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.

Interview preparation

  • What experience makes you a strong fit for this Front Office Manager role in driver, sales?
  • How have you handled responsibilities similar to those in this job post?
  • Are you available to work in Not specified under the listed contract or schedule?
  • Prepare examples with clear responsibilities, tools used and measurable outcomes.
  • Review the source and research MGallery Hotel Collection before the interview.

Ask what the first priorities will be in the role and how success will be measured.

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Original source description

  • We are seeking an experienced, polished and guest-focused Front Office Manager to lead the Front Office operation of our luxury boutique hotel in Nairobi.
  • The successful candidate will be responsible for delivering an exceptional and personalised guest

Experience

  • while ensuring the efficient management of Front Office, Reservations, Guest Relations, Concierge, Airport Transfers, Valet, Bell Services and Night Audit operations.
  • This is a hands-on leadership role requiring strong knowledge of hotel systems, luxury service standards, LQA and Rooms Division operations.
  • Key
  • in luxury guest service and Rooms Division operations.
  • Strong hands-on knowledge of hotel PMS, Reservations and Front Office systems.
  • Demonstrated ability to manage or perform Night Audit and understand Front Office financial controls.
  • managing VIPs, corporate guests, repeat guests and high-profile clientele.
  • coordinating airport transfers and luxury arrival experiences.
  • Strong understanding of LQA or equivalent luxury hospitality quality standards.
  • Strong commercial awareness with an understanding of Occupancy, ADR, RevPAR and room revenue.
  • Excellent leadership, communication, problem-solving and guest relations skills.
  • Fluency in English and Swahili; additional languages are an advantage.
  • Willingness to work flexible shifts, weekends and public holidays as required by the operation.
  • Additional Information
  • What We Are Looking For
  • We are looking for a hands-on hospitality leader who is:
  • Passionate about luxury guest experiences.
  • Highly knowledgeable in PMS, Reservations and Front Office operations.
  • Comfortable with both day-to-day operations and Night Audit.
  • Strong in LQA and brand standards.
  • Commercially aware and results-driven.
  • Polished, professional and confident when dealing with discerning guests.
  • An effective team leader who develops people and leads by example.
  • Calm, decisive and solutions-oriented under pressure.
  • Highly organised with exceptional attention to detail.
  • Check how your CV aligns with this job
  • Method of Application
  • Interested and qualified? Go to
  • MGallery Hotel Collection on jobs.smartrecruiters.com
  • to apply
  • Build your CV for free.
  • Download in different templates.

Responsibilities

  • Lead and oversee the day-to-day Front Office operation, ensuring consistently high standards of service and operational efficiency.
  • Manage Reception, Reservations, Guest Relations, Concierge, Bell Desk, Airport Representatives, Drivers and Airport Transfers, ensuring a seamless guest journey from pre-arrival to departure.
  • Ensure effective use and accuracy of the hotel's PMS and Front Office systems, including reservations, room inventory, room status, guest profiles, billing and reporting.
  • Oversee Reservations, ensuring accurate booking information, room allocations, special requests, VIP arrangements and effective communication with relevant departments.
  • Ensure the smooth coordination of airport transfers, including flight monitoring, guest meet-and-greet, driver coordination and personalised arrival experiences.
  • Be fully conversant with and capable of overseeing Night Audit, including daily revenue reconciliation, guest accounts, cashiering, adjustments and business-day closure.
  • Champion LQA and luxury brand standards, conducting regular quality checks, coaching the team and ensuring agreed improvement actions are implemented.
  • Drive a personalised guest experience, proactively managing VIPs, repeat guests, guest preferences, complaints and service recovery.
  • Work closely with Revenue, Sales, Housekeeping, F&B, Engineering and Finance to ensure seamless operations and maximise guest satisfaction and hotel performance.
  • Monitor Front Office performance, including Occupancy, ADR, RevPAR, room revenue, upselling, guest satisfaction and operational accuracy.
  • Lead, coach and develop the Front Office team, ensuring high standards of professionalism, grooming, service delivery, accountability and engagement.
  • Ensure compliance with hotel SOPs, brand standards, LQA requirements, financial controls, health and safety procedures and security protocols.
  • Qualifications
  • Diploma or Bachelor's degree in Hospitality Management, Hotel Management, Business Administration or a related field.
  • Minimum 5 years' Front Office experience, with at least 2–3 years in a Front Office Manager or Assistant Front Office Manager role within a luxury, boutique, branded, 4-star or 5-star hotel.
  • Proven
Source and provenanceSource: MyJobMag Kenya. Last checked: 2026-08-27.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.