Job in Kenya
Front Office Executive
CountyNairobiCityNairobiContractFull TimePosted2026-09-21Close dateNot specifiedExperience1 yearSourceJobWeb Kenya
front office executivereceptionisthospital front deskhealthcare administrationpatient registrationmedical billingNairobifull timecall_centerFront OfficeReceptionHealthcare Administration
AI summary
Jalaram Medical Services in Nairobi is hiring a Front Office Executive to serve as the main point of contact for patients, visitors, and stakeholders. The role involves reception, patient registration, billing support, records management, and coordination with clinical teams to ensure smooth patient flow and a positive experience.
- Hospital front-office role focused on patient reception and support
- Requires 1–2 years of healthcare front-office experience
- Involves HIS/EMR use, billing, and insurance verification
- Diploma in Front Office Administration, Business Administration, or related field preferred
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, Front Office, ReceptionThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Front Office Executive evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Jalaram Medical Services and the role in Nairobi.
- Add concrete examples related to call_center, Front Office, Reception, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Front Office Executive role in call_center, Front Office?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Jalaram Medical Services before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Purpose
To serve as the primary point of contact for patients, visitors, and stakeholders, providing professional reception, patient support, and administrative services. The Front Office Executive will ensure smooth patient flow, accurate information management, effective communication, and a positive patient
Experience
- in line with organizational standards and healthcare regulations.
- KEY
- Liaise with clinical, nursing, diagnostics, pharmacy, and billing teams to support seamless patient care.
- Support doctors and clinical teams by ensuring patient readiness and timely communication.
- Address patient concerns professionally, support service recovery, and maintain a patient-friendly front-office environment.
- A Diploma in Front Office Administration, Business Administration, Healthcare-related field, or related discipline will be an added advantage.
- 1–2 years’
- in a hospital or healthcare front-office role.
- Knowledge of hospital operations, patient flow, and basic billing processes.
- Proficiency in Hospital Information Systems (HIS) and Electronic Medical Records (EMR).
- in medical billing and insurance verification processes (e.g., M-TIBA, SMART, SLADE).
- in cash handling, receipt generation, and basic reconciliation.
- SKILLS AND COMPETENCIES
- Excellent customer service and patient-centered approach.
- Strong understanding of hospital front-office workflows and queue management.
- Good understanding of medical insurance verification and healthcare billing.
- Strong interpersonal, active listening, and communication skills.
- Computer literacy with working knowledge of MS Word, Excel, and Outlook.
- Ability to remain calm, organized, and professional in high-pressure situations.
- Integrity, reliability, accountability, and strict adherence to healthcare confidentiality
Responsibilities
- Reception & Patient Services
- Receive, welcome, and direct patients, visitors, and stakeholders professionally.
- Register new patients and update returning patient records in the Hospital Information System (HIS).
- Verify patient identification, insurance details, and referral documentation
- manage clinic queues to ensure smooth patient flow across service points.
- Communication & Information Management
- Handle incoming and outgoing calls, emails, and walk-in inquiries.
- Provide accurate information regarding hospital services, clinic schedules, doctors’ availability, and billing procedures. Escalate patient complaints, emergencies, and sensitive matters appropriately while maintaining strict confidentiality.
- Billing & Cash Handling Support
- Generate invoices, receipts, and payment confirmations.
- Receive and process payments where applicable and support daily reconciliation.
- Guide patients on insurance processes, SHIF requirements, and billing procedures.
- Records & Administration
- Maintain front-office registers, appointment logs, and daily activity records.
- Prepare daily handover reports and maintain accurate physical and electronic documentation.
- Coordination & Customer
Education
AND
Source and provenanceSource: JobWeb Kenya. Last checked: 2026-09-23.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.