Front Office & Customer Service Executive

• FRONT OFFICE & CUSTOMER SERVICE EXECUTIVE
• Gasfil Limited
• Customer Service & Support
• Yesterday
• Easy apply
• New
• Nairobi
• Full Time
• Energy & Utilities
• KSh
• 60,000 - 75,000
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• Job summary
• The Front Office & Customer Service Executive will be responsible for creating a professional,
• welcoming, and efficient front-office

Experience

• at Gasfil Limited's Headquarters while
• providing high-quality customer service and supporting the conversion of customer leads into
• business.
• Min Qualification:
• Diploma
• Level:
• Mid level
• Length:
• 2 years
• Language Requirement:
• English
• Working Hours:
• Full Time - 8 to 5
• Applicant
• Location:
• Kenya
• Job descriptions &
• & Sales Support
• Reports To:
• Chief Operating Officer / Head of HR & Administration
• 1.
• at Gasfil Limited's Headquarters while
• providing high-quality customer service and supporting the conversion of customer leads into
• business.
• The role combines front-office administration, executive visitor management, customer
• service, lead follow-up, sales conversion, and customer engagement.
• The successful candidate will be the first point of contact for visitors and customers at the
• Gasfil Head Office and must therefore demonstrate excellent communication, interpersonal,
• organizational, and persuasion skills.
• The candidate will also handle customer inquiries through phone and other approved
• communication channels, follow up on leads generated from marketing campaigns, activations,
• projects, and other business initiatives, and actively work to convert leads into customers.
• 2. KEY
• from arrival to departure.
• Coordinate meeting rooms, refreshments, visitor access, and other logistical
• requirements.
• Liaise with senior management to ensure meetings and visits are properly coordinated.
• Prepare meeting rooms and ensure they are professionally presented.
• Maintain a high standard of corporate hospitality and professionalism.
• Support management in coordinating external meetings and official visits when required.
• C. Customer Service
• Serve as a key customer contact point for Gasfil customers seeking information or
• assistance.
• Respond professionally and promptly to customer inquiries received through telephone
• and approved communication channels.
• Provide customers with accurate information on Gasfil products, services, projects,
• Autogas conversion, LPG, stations, and other offerings as guided.
• Understand customer needs and direct complex or technical inquiries to the relevant
• department.
• Follow up with customers to ensure their inquiries and concerns are resolved.
• Maintain accurate records of customer interactions and inquiries.
• Escalate customer complaints appropriately and follow through to ensure closure.
• Identify recurring customer concerns and communicate these to management for
• improvement.
• D. Lead Follow-Up & Conversion
• Follow up on leads generated through marketing campaigns, activations, promotions,
• digital platforms, referrals, projects, and other Gasfil initiatives.
• Contact prospective customers by phone and other approved channels.
• Understand the customer's
• Minimum Qualifications
• Diploma or Bachelor's Degree in Business Administration, Marketing, Sales, Hospitality,
• Communications, Customer Service, or a related field.
• Minimum 2–4 years of relevant
• in front office, customer service, sales, call
• center, hospitality, or a similar customer-facing role.
• Proven
• in handling customers and managing inquiries professionally.
• Demonstrable
• in lead follow-up and conversion will be an advantage.
• 5. IDEAL PROFESSIONAL BACKGROUND
• Candidates from the following backgrounds are particularly encouraged to apply:
• Sales professionals
• Customer Service Executives
• Call Center / Contact Center professionals
• Activation and Promotions professionals
• FMCG sales and promotions
• Hospitality / Front Office professionals
• Retail sales professionals
• Telecommunications customer service or sales professionals
• Candidates with
• in sales, activations/promotions, or call centers will have a distinct
• advantage because of the role's strong focus on persuasion, customer engagement, and lead
• conversion.
• 6. REQUIRED SKILLS & COMPETENCIES
• Customer Service
• Excellent customer service skills.
• Strong interpersonal and communication skills.
• Professional telephone etiquette.
• Ability to handle difficult customers calmly and professionally.
• Strong listening and problem-solving skills.
• Sales & Persuasion
• Strong persuasion and negotiation skills.  Ability to identify customer needs and recommend appropriate solutions.
• Strong objection-handling skills.
• Proven ability to close leads and convert prospects into customers.
• Target-oriented and commercially driven.
• Organization
• Exceptional organizational and time-management skills.
• Ability to manage multiple tasks simultaneously.
• Strong attention to detail.
• Ability to prioritize urgent and important tasks.
• Excellent record-keeping and follow-up discipline.
• Professionalism
• Excellent personal presentation.
• Confident and articulate.
• Mature and discreet when dealing with senior executives and VIP visitors.
• Ability to represent Gasfil professionally at all times.
• High level of integrity and confidentiality.
• Technology
• Proficiency in Microsoft Office, particularly Word, Excel, Outlook, and PowerPoint.
• Ability to work with CRM systems or customer databases.
• Comfortable using telephone and digital communication platforms for customer
• engagement.
• 8. ROLE EXPECTATIONS
• The successful candidate must understand that this is not purely a reception role.
• While maintaining a high-quality corporate front office is a critical responsibility, the position
• also carries a strong
• customer service and commercial responsibility.
• The candidate is expected to actively engage customers, follow up on leads, persuade prospects,
• overcome objections, and close opportunities generated through Gasfil's marketing,
• activation, project, and sales activities. The ideal candidate should therefore be equally comfortable
• welcoming a senior government
• official at reception in the morning and calling 20 prospective customers in the afternoon to
• convert leads.
• 9. WORKING ENVIRONMENT
• The position is primarily office-based at Gasfil Headquarters in Nairobi.
• 10. APPLICATION
• Interested candidates should submit their CV and cover letter, clearly indicating the position for
• which they are applying to
• Hr@gasfil.co.ke.
• Candidates with demonstrated
• in sales, call center operations, customer
• acquisition, activations/promotions, or customer service are strongly encouraged to apply.
• Only shortlisted candidates will be contacted.
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Requirements

• FRONT OFFICE & CUSTOMER SERVICE EXECUTIVE
• Company
• : Gasfil Limited
• Location:
• Nairobi, Kenya
• Department
• : Administration / Customer
• and recommend appropriate Gasfil products or
• services.
• Use strong persuasion and consultative selling skills to move prospects through the
• sales process.
• Overcome customer objections and provide appropriate responses.
• Convert qualified leads into customers and hand over confirmed business to the relevant
• sales or operations team.  Maintain a structured lead pipeline and ensure no qualified lead is left unattended.
• Track lead status from initial contact through to conversion or closure.
• Conduct follow-ups within agreed timelines.
• Provide daily/weekly lead conversion reports as required.
• F. Office Administration
• Support the smooth day-to-day running of the Head Office.
• Maintain reception and front-office records.
• Manage office calendars, meeting schedules, and visitor appointments.
• Coordinate basic office supplies and communicate replenishment requirements.
• Support document filing and administrative record-keeping.
• Assist with coordination of internal meetings and company events.
• Ensure reception equipment and facilities are functioning properly and report any issues
• promptly.
• Support the Administration and HR teams with general administrative tasks when
• required.
• G. Customer Database & Reporting
• Maintain an accurate database of customer inquiries, prospects, leads, and conversions.
• Record all customer interactions and follow-up activities.
• Prepare regular reports on:
• o Leads received
• o Leads contacted
• o Leads converted
• o Pending leads
• o Lost leads
• o Customer inquiries
• o Customer complaints
• o Campaign-generated leads
• Track conversion rates and identify opportunities for improving lead performance.
• Maintain confidentiality and accuracy of customer information.
• 4. QUALIFICATIONS &

Job Purpose

• The Front Office & Customer Service Executive will be responsible for creating a professional,
• welcoming, and efficient front-office

Responsibilities

• A. Front Office & Reception Management
• Manage the Gasfil Head Office reception and ensure a professional and welcoming
• environment at all times.
• Receive and welcome all visitors, customers, suppliers, partners, and other stakeholders.
• Manage visitor registration and ensure visitors are directed to the appropriate personnel.
• Coordinate appointments and manage the reception diary.
• Screen and direct incoming calls and inquiries to the relevant departments.
• Receive and distribute correspondence, documents, parcels, and other office deliveries.
• Maintain an organized reception and front-office environment.
• Maintain confidentiality when handling sensitive company or visitor information.
• B. High-Level Visitor & Guest Management
• Professionally host senior executives, government officials, investors, partners,
• customers, and other high-level visitors to Gasfil Headquarters.  Ensure VIP visitors receive an exceptional