Front Office Agent
AI summary
The Social House in Nairobi is hiring a full-time Front Office Agent to welcome guests, manage check-in and check-out, handle reservations and payments, and coordinate with other departments to deliver a personalised guest experience. Candidates should hold a Diploma, BA/BSc or HND and be ready to work in a personable, informal hospitality environment.
- Full-time front office role in Nairobi
- Diploma, BA/BSc or HND accepted
- Guest welcome, check-in/out and reservations duties
- Cashiering, PDQ and foreign currency handling required
- Candidates warned not to pay for any recruitment process
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, hospitalityThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Front Office Agent evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to The Social House and the role in Not specified.
- Add concrete examples related to sales, security, hospitality, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Front Office Agent role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research The Social House before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt,
contact us
We call ourselves The Social House, as we aim to be a Melting Pot for getting people together, and because our way of doing things is perhaps just a little more personable and informal than some. And a touch off-beat: unusual cuisines; unexpected events; untypical meetings; unorthodox interiors; unconventional bedrooms; uncommon people.
Front Office Agent
Job Type: Full Time
Qualifications
- BA/BSc/HND
- ,
- Diploma
Experience
Location: Nairobi
Job Field: Administration / Facilities
WHAT YOU WILL DO
As Front Office Agent, you will:
Welcome arriving guests genuinely and warmly, making direct eye contact and recognising returning guests whenever possible.
Complete check in and check out processes accurately and efficiently.
Create a personalised arrival experience rather than simply handing over a room key.
Brief arriving guests on the House, our restaurants, experiences, facilities and services.
Handle room reservations, amendments and guest enquiries.
Monitor room status information and work closely with Housekeeping to support smooth room readiness and guest arrivals.
Maintain accurate guest profiles within the Property Management System.
Capture and update guest preferences and relevant history to support more personalised future stays.
Identify duplicate guest profiles and maintain accurate guest records.
Process guest payments accurately and securely.
Handle cashiering, invoices, PDQ transactions and other Front Office financial responsibilities in accordance with company procedures.
Handle approved foreign currency transactions in accordance with company procedures.
Maintain accurate records, reports and supporting documentation.
Respond promptly to telephone calls and guest enquiries.
Coordinate guest requests with Housekeeping, Maintenance, Food & Beverage, Security and other departments.
Follow up on requests rather than assuming someone else has handled them.
Identify guest concerns early and take appropriate action.
Resolve reasonable guest concerns within your authority and escalate appropriately when additional intervention is required.
Record guest feedback and ensure important information is communicated during shift handovers.
Maintain an organised, professional and welcoming Front Desk environment.
Protect guest information and maintain strict confidentiality.
TURN GUESTS INTO RAFIKIS
This is an important part of the job.
We don't want every conversation to sound like:
“Good afternoon. Passport please. Here is your key. Breakfast is at 7.00am.”
That is a transaction.
We want you to create genuine relational conversations.
Learn names.
Remember faces.
Understand preferences.
Notice birthdays and anniversaries.
Ask guests about their stay.
Follow up on yesterday's conversation.
Remember the restaurant they enjoyed.
Recognise them when they walk through the House again.
A guest should not have to introduce themselves to us repeatedly.
The more we know our guests, the better we can host them.
YOU ARE ALSO COMMERCIAL
Exceptional hospitality and commercial awareness should work together.
You should be comfortable identifying opportunities to increase guest spend without turning every conversation into a sales pitch.
This may include:
Upselling appropriate room categories.
Promoting relevant hotel packages and experiences.
Recommending our restaurants and dining experiences.
Encouraging appropriate room extensions or late check outs where available.
Identifying opportunities for future stays.
Understanding current promotions well enough to recommend them naturally.
Contributing towards Front Office and hotel revenue targets.
The objective is not to push products.
Understand the guest first, then recommend something relevant.
WHAT WE ARE LOOKING FOR
You should bring:
A Diploma in Hotel Management, Front Office Operations or another relevant qualification from a recognised hospitality or tourism institution.
A relevant degree will be an added advantage.
Proven experience as a Front Office Agent, Guest Service Agent, Receptionist or similar guest facing hotel professional.
Previous experience in a 4 or 5 star hotel, lifestyle hotel, boutique hotel or premium hospitality environment is strongly preferred.
Hands on experience using a Property Management System such as Opera.
Experience handling guest check ins, check outs, reservations and room enquiries.
Experience with cashiering, invoices, cash handling and PDQ payment terminals.
Basic bookkeeping and numerical accuracy.
Good working knowledge of Microsoft Word and Excel.
Confidence using multi line telephone systems and standard Front Office equipment.
Excellent spoken and written English.
Strong communication and interpersonal skills.
A warm, expressive and naturally engaging personality.
Strong organisational ability and attention to detail.
The ability to remain composed and productive during busy arrival and departure periods.
Confidence dealing with guest complaints and difficult situations.
Commercial awareness and willingness to contribute towards revenue targets.
High standards of honesty, integrity and confidentiality.
Flexibility to work shifts, including evenings, weekends and public holidays.
Check how your CV matches this job
Method of Application
- Interested and qualified? Go to
- The Social House on thesocialhouse.applytojob.com
- to apply
- Build your CV for free.
- Download in different templates.