Front Office Agent
AI job insight
Fairmont Hotels & Resorts is recruiting a full-time, on-site Front Office Agent in Nairobi. The role covers check-in, check-out, reception, cashiering and guest-account support, with a relevant diploma or degree, 2–3 years of front-office experience in a five-star hotel and proficiency in Opera or a similar PMS required. The advertised deadline is 28 October 2026.
- Full-time, on-site front-office role in Nairobi.
- Delivers guest service across check-in, check-out and cashiering.
- Requires a relevant diploma or degree in hospitality, front office or tourism.
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Fairmont Hotels & Resorts is recruiting a full-time, on-site Front Office Agent in Nairobi. The role covers check-in, check-out, reception, cashiering and guest-account support, with a relevant diploma or degree, 2–3 years of front-office experience in a five-star hotel and proficiency in Opera or a similar PMS required. The advertised deadline is 28 October 2026.
- Full-time, on-site front-office role in Nairobi.
- Delivers guest service across check-in, check-out and cashiering.
- Requires a relevant diploma or degree in hospitality, front office or tourism.
- Needs 2–3 years of front-office experience in a five-star hotel.
- Proficiency in Opera or a similar property management system is required.
- Advertised deadline: 28 October 2026.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, hospitality, retailThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Front Office Agent evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Fairmont Hotels & Resorts and the role in Nairobi.
- Add concrete examples related to security, hospitality, retail, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-28.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-28
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Front Office Agent role in security, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Fairmont Hotels & Resorts before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Job Title: Front Office Agent
Date Posted: 21/10/2026
Job Type: Full Time
Job Level: Middle
Employer: Fairmont Hotels & Resorts
Industry: Admin
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 28/10/2026
Administration Jobs, Fairmont Hotels & Resorts Jobs. Front Office Agent delivering exceptional guest service across check-in, check-out and cashiering in line with Fairmont Brand Standards, requiring a diploma or degree in Hospitality Management, Front Office Operations or Tourism, minimum 2-3 years front office experience in a 5 star hotel and proficiency in Opera or a similar PMS, in a luxury hotel environment, on-site role.
The Front Office Agent is responsible for delivering exceptional guest service and ensuring a seamless front desk experience in line with Fairmont Brand Standards, creating positive first and last impressions through professional reception, efficient processes, and proactive guest engagement.
Key Responsibilities
- Guest Satisfaction
- Ensure guest satisfaction is the highest priority during check-in, check-out, and throughout the guest stay.
- Ensure the reception desk is covered at all times and calls are answered according to standards.
- Handle arrival and departure procedures efficiently and accurately.
- Demonstrate Fairmont Brand Standards by actively engaging guests.
- Consistently apply service essentials at the front office.
- Clearly explain registration procedures, credit card policies, and settlement of accounts.
- Provide professional recommendations and suggestions to enhance the guest experience.
- Communicate guest preferences to all relevant departments for seamless service.
- Exceed guest expectations and turn moments into memorable experiences.
- Remain conversant with the department’s frequently asked questions.
- Cashiering
- Complete cashier pre-shift supply checks.
- Post non-guest ledger payments.
- Handle cash, traveler’s cheques, credit cards, and direct billing accurately.
- Settle guest accounts and transfer balances to the correct ledgers.
- Process account adjustments.
- Balance cash and departmental totals at the end of each shift.
- Health & Safety
- Identify and report safety hazards.
- Ensure equipment is in good working condition and report any defects.
- Report suspicious persons or items to Security.
- Protect guest privacy and security by following key and information release procedures.
- Report all accidents and injuries to the Hotel Nurse and Security.
- Financial Responsibilities
- Manage individual PMS accounts during check-out.
- Ensure safe cash drops and maintain personal float.
- Upsell room categories during reservations and check-in.
Qualifications
- Diploma or Degree in Hospitality Management, Front Office Operations, Tourism, or related field.
- Minimum 2-3 years’ experience in a similar front office role in a 5 star hotel.
- Excellent communication and interpersonal skills.
- Proficiency in Opera or a similar Property Management System.
- Strong knowledge of reception procedures and cashiering.
- High level of integrity and ability to handle cash and confidential information.