Back to jobs
Job in Kenya

Front Desk Reception

BEDnBEYOND LIMITED Nairobi Full Time Posted 2026-08-07
Apply at source

Related job searches

Customer Service Jobs In KenyaNGO jobs in KenyaInternships in KenyaAI CV builder for Kenya jobsCV format KenyaJob application letter KenyaJobs in Nairobi
CountyNairobiCityNairobiContractFull TimePosted2026-08-07Close dateNot specifiedExperience2 yearsSourceBrighterMonday Kenya
front deskreceptionisthospitalityhotelNairobifull timediplomacustomer serviceOTAentry levelhospitalityretail
Use AI for this job

AI summary

BEDnBEYOND LIMITED is hiring a Front Desk Receptionist for its high-end city apartment hotel in Nairobi. The role involves managing front desk operations, guest check-in/out, OTA reservations, billing, and coordinating with housekeeping and maintenance. Candidates need a diploma, around two years of experience, and strong customer service skills in English and Swahili.

  • Full-time front desk role at a high-end Nairobi apartment hotel
  • Requires diploma and about two years of relevant experience
  • Must be fluent in English and Swahili with strong customer service skills
  • Involves OTA management, billing, guest relations, and clerical tasks
  • Easy apply listing with flexible working hours

AI job guide

Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.

AI salary guide

Not enough public data

Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.

Can you qualify for this role?

  • Required2+ years of relevant experienceThe job post includes a minimum experience signal.
  • RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
  • PreferredPractical evidence in hospitality, retail, call_centerThe tags and summary point to skills connected with this role.
  • RequiredAvailability to work in NairobiThe vacancy is associated with this location.
  • UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

  • Likely requiredUpdated CV
  • Role specificCover letter or short employer message
  • OptionalProfessional references
  • Role specificAcademic or professional certificates
  • VerifyID or passport only after verifying the employer

Application tips for this job

  • Place your strongest Front Desk Reception evidence in the first half of your CV.
  • In your cover letter or employer message, connect your experience to BEDnBEYOND LIMITED and the role in Nairobi.
  • Add concrete examples related to hospitality, retail, call_center, ideally with measurable outcomes or clear responsibilities.
  • Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
  • Confirm the deadline, interview location and employer contact before sharing personal documents.
  • Prepare a polite question about pay, benefits and contract terms for later interview stages.

Source and safety check

  • BrighterMonday Kenya
  • Original source link available
  • Application method is clear
  • Deadline not specified
  • No major risk signal was detected in the captured text.

Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.

Interview preparation

  • What experience makes you a strong fit for this Front Desk Reception role in hospitality, retail?
  • How have you handled responsibilities similar to those in this job post?
  • Are you available to work in Nairobi under the listed contract or schedule?
  • Prepare examples with clear responsibilities, tools used and measurable outcomes.
  • Review the source and research BEDnBEYOND LIMITED before the interview.

Ask what the first priorities will be in the role and how success will be measured.

Similar jobs to consider

Jobs in NairobiHospitality jobs in KenyaMore jobs from BrighterMonday KenyaInternships in Kenya

Use AI to apply better

After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.

Check my role fitTailor my CV for this jobGenerate cover letter / employer message

Original source description

  • Front Desk Reception
  • BEDnBEYOND LIMITED
  • Admin & Office
  • 4 weeks ago
  • Easy apply
  • Nairobi
  • Full Time
  • Hospitality & Hotel
  • Confidential
  • Share link
  • Share on WhatsApp
  • Share on LinkedIn
  • Share on Facebook
  • Share on Twitter
  • Share via SMS
  • Job summary
  • We are looking for an individual with skill, ability and compassion to fulfill our Front Desk Reception position.
  • Min Qualification:
  • Diploma

Experience

  • Level:
  • Entry level
  • Length:
  • 2 years
  • Language Requirement:
  • English
  • Working Hours:
  • Full Time - 8 to 5
  • Applicant
  • Location:
  • Kenya
  • Job descriptions &
  • Level: Mid-level
  • Length: 2 years (excluding internship)
  • Key
  • in a Hotel Reception / Serviced apartments / Guesthouse
  • in RoomMaster, Guestline, Opera or similar will be an advantage
  • • Strong knowledge and hands-on
  • with OTA platforms.
  • Strong knowledge and hands-on
  • with OTA platforms in the use of channel management systems (SiteMinder, Booking.com, Expedia etc.) also an advantage
  • What We Offer
  • A vibrant working environment with opportunities for growth and development.
  • A collaborative and supportive team atmosphere.
  • How to Apply
  • If you meet the above

Requirements

  • About Us
  • We are a high-end city apartment hotel located in the serene area of Nairobi. We pride ourselves on offering world-class services to our guests, focusing on personalized experiences and customer satisfaction.
  • Job Summary
  • We are looking for an individual with skill, ability and compassion to fulfill our Front Desk Reception position.
  • Our goal each day is to provide care, comfort and respect to our residents. We are looking for an individual with skill, ability and compassion to fulfill our Front Desk Reception position. We believe that taking pride in everything we do for our residents is a calling.
  • If you have a genuine compassion for people and can embrace every person who walks into or calls our community with a true "WOW" personality and a commitment to serving others while also being able to manage other executive assistant office functions, we want to hear from you.
  • Minimum Qualification:
  • Diploma or degree in hospitality or a related field is an added advantage.
  • • Excellent customer service skills with a positive outlook and a ‘can-do’ attitude
  • • Previous
  • and are passionate about delivering exceptional customer service, we’d love to hear from you.
  • Kindly send your CV and a brief cover letter by 21st July 2026. Be sure to include “Front Desk Reception Application” in the subject line.
  • Log In and Apply
  • Important safety tips
  • Do not make any payment without confirming with the BrighterMonday Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
  • Report Job

Responsibilities

  • Manage front desk operations, including welcoming guests, checking guests in and out, including taking deposits, and directing guests on parking options.
  • Provide keys, show guests to rooms / apartments on / off site (NB. Some apartments may be a short walk away).
  • Respond to guest inquiries and complaints professionally and efficiently.
  • Process guest bookings and payments using our booking system.
  • Manage online reservations through OTA platforms (e.g., Booking.com, Airbnb, Expedia).
  • Always provide excellent customer service and deal with all calls & emails efficiently and effectively.
  • Ensuring billing is correctly carried out to the apartment standards.
  • Liaising with housekeeping teams to check if rooms are ready, and managing additional drop offs of items such as extra towels as required.
  • Liaising with maintenance staff to deal with issues within rooms and common areas as they arise.
  • Managing the booking system for future reservations.
  • Communicating with potential and future guests about upcoming reservations.
  • Creating key cards and check-in info packs in advance.
  • Staying on top of current local events to better serve guests.
  • Learning about local attractions and amenities, including supermarkets, restaurants, bars, and public spaces, to better serve guests.
  • Managing any public areas such as pools, lobbies, and gyms.
  • Dealing with guest complaints and inquiries.
  • Providing baggage storage services for guests checking in and out.
  • Keeping the lobby and entrance areas clean and tidy.
  • May perform other clerical tasks such as word processing, data entry, filling, mail dispatch and photocopying.

Preferred Qualifications

  • Self-motivated with a willingness to learn
  • Excellent communication skills in both English and Swahili.
  • Flexible with working hours
  • Excellent team player
  • Able to multitask, work under pressure, and handle guest complaints with ease.
  • Friendly, approachable, and professional demeanor.
  • Track record of accuracy and attention to detail
  • Good Word and Excel ability
Source and provenanceSource: BrighterMonday Kenya. Last checked: 2026-08-26.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.