Front Desk Officer
AI summary
GoKazini is hiring a Front Desk Officer in Nairobi for a full-time, on-site role. The position requires a diploma or certificate in Hospitality Management or a related field, 2–3 years of front-office experience, and mandatory Opera Cloud PMS skills. The estimated salary is KES 45,000–75,000 per month.
- Full-time on-site role in Nairobi
- Estimated salary KES 45,000–75,000/month
- Requires 2–3 years front-office experience
- Opera Cloud PMS experience is mandatory
- Diploma or Certificate in Hospitality or related field required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists KES 45,000 – 75,000/mo. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in hospitality, call_center, Front DeskThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Front Desk Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to GoKazini and the role in Not specified.
- Add concrete examples related to hospitality, call_center, Front Desk, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from GoKazini; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- GoKazini
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Front Desk Officer role in hospitality, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research GoKazini before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
- Back to all jobs
- PO
- Front Desk Officer
- Members only
- Nairobi, Kenya
- KES 45,000 – 75,000/mo
- Est.
- On-site
- Full-time
- Mid-level
- Posted yesterday
- Save
- Save job
- Share
- What you bring
- Diploma or Certificate in Hospitality Management, Front Office Operations, Tourism or a related field.
- At least 2–3 years of relevant front-office
Experience
- in a hotel or hospitality environment.
- Hands-on
- with Opera Cloud PMS is mandatory.
- Strong knowledge of hotel front-office procedures, including reservations, check-in/check-out and guest account management.
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Ability to remain calm, professional and solution-oriented when handling demanding guests or challenging situations.
- Good computer skills and confidence working with hotel management systems.