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Food Experience Manager

Wilderness Nairobi, Kenya Full Time Posted 2026-09-03
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CountyNairobiCityNairobiContractFull TimePosted2026-09-03Close dateNot specifiedExperienceNot specifiedSourceJobWeb Kenya
Food Experience ManagerHospitalityCulinary ManagementNairobiFull TimeCamp OperationsMenu DevelopmentGuest ExperienceSenior LevelKenyahospitalityinternship
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AI summary

Wilderness is hiring a Food Experience Manager in Nairobi, Kenya to lead the Food Experience team across Kenyan camps. The role involves creating and implementing an annual food strategy, managing budgets, improving menus, training culinary teams, and driving guest satisfaction. The position focuses on quality, sustainability, and staff development within the hospitality operations.

  • Leads food strategy and team performance across Kenyan camps
  • Manages food budgets, purchasing, and financial reviews
  • Focuses on guest feedback, menu innovation, and special dietary needs
  • Drives staff retention, training, and internship programs
  • Requires culinary diploma and senior food-team management experience

AI job guide

Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.

AI salary guide

Not enough public data

Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.

Can you qualify for this role?

  • UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
  • RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
  • PreferredPractical evidence in hospitality, internship, Culinary ManagementThe tags and summary point to skills connected with this role.
  • RequiredAvailability to work in NairobiThe vacancy is associated with this location.
  • UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

  • Likely requiredUpdated CV
  • Role specificCover letter or short employer message
  • OptionalProfessional references
  • Role specificAcademic or professional certificates
  • VerifyID or passport only after verifying the employer

Application tips for this job

  • Place your strongest Food Experience Manager evidence in the first half of your CV.
  • In your cover letter or employer message, connect your experience to Wilderness and the role in Nairobi.
  • Add concrete examples related to hospitality, internship, Culinary Management, ideally with measurable outcomes or clear responsibilities.
  • Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
  • Confirm the deadline, interview location and employer contact before sharing personal documents.
  • Prepare a polite question about pay, benefits and contract terms for later interview stages.

Source and safety check

  • JobWeb Kenya
  • Original source link available
  • Application method is clear
  • Deadline not specified
  • No major risk signal was detected in the captured text.

Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.

Interview preparation

  • What experience makes you a strong fit for this Food Experience Manager role in hospitality, internship?
  • How have you handled responsibilities similar to those in this job post?
  • Are you available to work in Nairobi under the listed contract or schedule?
  • Prepare examples with clear responsibilities, tools used and measurable outcomes.
  • Review the source and research Wilderness before the interview.

Ask what the first priorities will be in the role and how success will be measured.

Similar jobs to consider

Jobs in NairobiHospitality jobs in KenyaMore jobs from JobWeb KenyaInternships in Kenya

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Original source description

  • PRIMARY PURPOSE
  • Managing the Food

Experience

  • team to deliver on and exceed guests’ expectations in camp. The Food
  • manager acts as a support to teams and/or individuals in order to fulfil their potential within Wilderness whilst driving the company processes, systems and standards.
  • KEY RESPONSIBILTY AREAS
  • Create and implement an annual Food Strategy for the Kenyan Camps with the Group Food
  • Manager, including team structure, strategic goals and guest feedback enhancement.
  • Create Product improvement Plans for each camp to ensure that our offering is unique and up to date with trends and innovations in the industry.
  • Manage and guide the Food
  • team ensuring that KRA’s are being followed and goals are achieved.
  • Monitor guest feedback and trends, actioning any training or changes necessary to correct them.
  • Ensure training content is kept up to date according to changes in policies, procedures and/or minimum standards.
  • Ensure every camp offers special dietary menus with clear vegetarian, vegan, gluten-free, dairy-free, nut-free and other key options.
  • Train culinary teams on substitutions, cross-contamination prevention and confidently handling special dietary needs.
  • Define and oversee structured food budgets per camp, monitor purchasing and stock and provide financial reviews to maintain quality and accountability.
  • Implement and track food waste reduction systems, train teams on minimizing waste and build a culture of sustainability.
  • Lead staff retention by offering career development, mentorship, regular feedback and employee recognition to reduce turnover.
  • Launch a company internship program by partnering with schools and institutes, providing structured, hands-on learning with clear goals and mentorship.
  • Justify and secure a dedicated training budget by demonstrating the long-term value of upskilling teams, improving guest satisfaction, reducing errors and increasing operational efficiency.
  • Continually drive the Wilderness values, brand purpose and environmental mandate
  • Identify potential in staff and work to mentor / develop them.
  • Be present when external trainer trips are happening and travel with them to the camps.
  • Carry out employee assessments as and when required.
  • Assist with staff on-boarding and induction when required.
  • Work closely and maintain open communication with other trainers and relevant operations departments to ensure a unified approach.
  • SPECIALITY FOCUS AREAS
  • Including but not limited to:
  • Menu Maintenance
  • ensuring that seasonal menus are in place and being followed and any changes and enhancements needed are made and communicated with the Group Food
  • manager before being implemented.
  • Recipe Folders/boxes
  • Ensure that recipe cards or folders are up to date and in good order.
  • Par stocks
  • Par stock sheet creation and maintenance to ensure that the camps are ordering correctly according to their menus.
  • Supplier Relations
  • Ensure that the relationships with suppliers are maintained and that regular meetings and visits are made to discuss any feedback and new processes.
  • Auditing
  • Conduct regular camp food audits, by means of the Wilderness auditing protocol, and feedback to the Operations Manager.
  • Ensure commitments and timelines to rectify any issues are agreed on and followed up accordingly.
  • Monthly Reporting and meetings with the Group FEM
  • Ensure that a monthly report is sent to the Group Food
  • manager within deadlines and containing the correct feedback, be available for monthly feedback meetings.
  • Group Environmental Standards
  • Ensure that the group sustainability standards are being adhered to and met in all the camps.
  • Recruitment of Senior Food Team
  • Recruitment of the executive chefs, chef trainers and any other senior member of the food team
  • Management of the central training kitchen if applicable
  • Ensure that the central kitchen is well run and managed to carry out training courses and supply the camps with basic products.
  • COMPETENCIES
  • A National Diploma in Culinary Arts and/or Hospitality Management or equivalent.
  • A minimum of 5 years’
  • within the hospitality industry.
  • in handling international guests and seasoned travellers will give an added advantage.
  • Computer skills (MS Office suite).
  • Outstanding people skills and ability to communicate.
  • Know how to manage and work in a team.
  • Strong verbal skills, both written and spoken.
  • Keen eye for detail.
  • High levels of energy and enthusiasm to drive the guest experience.
  • A desire to improve staff skills and to motivate them constantly.
  • Ability to manage and to meet set targets.
Source and provenanceSource: JobWeb Kenya. Last checked: 2026-09-07.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.