Field Service Assistant – Mobility at M-kopa
AI summary
M-KOPA Kenya seeks a Field Service Assistant for its retail shops to onboard customers for electric motorbikes. Role requires customer service skills, document verification, and training. Entry-level with 1 year experience preferred. On-site in Nairobi, full-time position.
- On-site role at M-KOPA retail shops across Kenya
- Responsible for customer onboarding, product training, and document verification
- Entry-level position with minimum 1 year customer service experience
- College diploma or tertiary training required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in retail, factory, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Field Service Assistant – Mobility at M-kopa evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Opened and the role in Nairobi.
- Add concrete examples related to retail, factory, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Opened Career Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Opened Career Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- MediumThe employer is not clearly identified in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Field Service Assistant – Mobility at M-kopa role in retail, factory?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Opened before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Field Service Assistant – Mobility at M-kopa by M-KOPA Kenya in Customer Service Full Time Nairobi , KENYA 2026-07-29 Job Overview Date Posted 2026-07-29 Location Nairobi , KENYA Expiration date 2026-09-30
Experience
Entry Level Gender Both Qualification Bachelor Degree Job Description We are looking for a Field Service Assistant to serve as the technical and product knowledge anchor at one of M-KOPA’s retail shops across Kenya. This is a hands-on role where you’ll be delivering high-quality onboarding, product training, document verification, and asset issuance — ensuring every new customer leaves with confidence in their electric motorbike and the tools to succeed. What You’ll Do Lead product pitching, demonstrations, and induction sessions for new customers Explain financing terms, insurance, driving school requirements, and customer
Officer. Expertise College diploma or tertiary training in any field Minimum 1 year of
in customer service (front office
is a plus) Basic technical knowledge is advantageous but not required Strong customer service and communication skills Ability to manage multiple tasks in a fast-paced environment Attention to detail in maintaining shop operations Professional and friendly demeanor when interacting with customers Share this post Facebook Twitter LinkedIn WhatsApp Related Jobs Customer Care Representative at Royal Mabati Factory Customer Service Nairobi , KENYA Full Time Customer Insights Associate at M-KOPA Customer Service Nairobi , KENYA Full Time Customer Service Agent at Kilimall Customer Service Nairobi , KENYA Full Time General Manager, Customer
at SBM Bank Kenya Customer Service Nairobi , KENYA Full Time
Responsibilities
Review KYC documents and ensure policy compliance Capture customer data accurately into the system and sync with the Customer Care Team for screening Identify fraud risks or documentation inconsistencies and escalate appropriately Validate asset readiness checklists covering mechanical state, charge levels, and accessories Manage the end-to-end onboarding workflow: verification → training → activation → issuance Document and hand over bikes, accessories, helmets, and additional equipment to customers Deliver customer training on riding safety, insurance, battery care, charging, payments, and app use Validate customer understanding and track training attendance This is an on-site role based at one of our retail shops across Kenya. You will be reporting to the Customer