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Field Collection Officer

Simplepay Rest of Kenya Full Time Posted 2026-09-10
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CountyNot specifiedCityNot specifiedContractFull TimePosted2026-09-10Close dateNot specifiedExperienceNot specifiedSourceBrighterMonday KenyaSalaryFixed monthly retainer plus competitive commission based on collections above set targets
field collection officerdebt collectionloan recoveryfinancial servicesmicrofinancefield visitscommissionrest of kenyafull timecollectionsfactoryfinance
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AI summary

Simplepay is hiring a Field Collection Officer to manage aged loan collections across Kenya. The role involves contacting clients, negotiating repayment plans, conducting field visits, and meeting monthly collection targets. Compensation includes a fixed retainer plus competitive commission for collections above set targets.

  • Field-based debt collection role covering Rest of Kenya
  • Fixed monthly retainer plus competitive commission for exceeding targets
  • Requires proven debt collection experience, preferably in financial services or microfinance
  • High school diploma minimum; degree in Business preferred
  • Strong negotiation, communication, and fieldwork skills required

AI job guide

Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.

AI salary guide

Source salary available

The source lists Fixed monthly retainer plus competitive commission based on collections above set targets. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.

Can you qualify for this role?

  • UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
  • RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
  • PreferredPractical evidence in factory, finance, CollectionsThe tags and summary point to skills connected with this role.
  • RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
  • UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

  • Likely requiredUpdated CV
  • Role specificCover letter or short employer message
  • OptionalProfessional references
  • Role specificAcademic or professional certificates
  • VerifyID or passport only after verifying the employer

Application tips for this job

  • Place your strongest Field Collection Officer evidence in the first half of your CV.
  • In your cover letter or employer message, connect your experience to Simplepay and the role in Not specified.
  • Add concrete examples related to factory, finance, Collections, ideally with measurable outcomes or clear responsibilities.
  • Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
  • Confirm the deadline, interview location and employer contact before sharing personal documents.

Source and safety check

  • BrighterMonday Kenya
  • Original source link available
  • Application method is clear
  • Deadline not specified
  • No major risk signal was detected in the captured text.

Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.

Interview preparation

  • What experience makes you a strong fit for this Field Collection Officer role in factory, finance?
  • How have you handled responsibilities similar to those in this job post?
  • Are you available to work in Not specified under the listed contract or schedule?
  • Prepare examples with clear responsibilities, tools used and measurable outcomes.
  • Review the source and research Simplepay before the interview.

Ask what the first priorities will be in the role and how success will be measured.

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Original source description

  • 1. Aged Loan Collections:
  • Contact clients with aged loans as per the vintages provided by the Collections Manager.
  • Negotiate repayment plans with clients to recover outstanding amounts.
  • Conduct field visits to meet with clients in person and facilitate loan recovery.
  • 2. Client Relationship Management:
  • Build and maintain positive relationships with clients to encourage repayment.
  • Provide clients with information and support regarding their loan status and repayment options.
  • Address client queries and concerns promptly to ensure satisfactory resolution.
  • 3. Field Visits and Verification:
  • Perform regular field visits to clients' locations to verify information and collect payments.
  • Assess clients’ financial situations and recommend appropriate repayment plans.
  • Monitor client activities and provide regular updates to the Collections Manager.
  • 4. Reporting and Documentation:
  • Maintain accurate records of all collection activities, client interactions, and repayment agreements in the system.
  • Prepare and submit regular reports on collection performance, including progress against targets.
  • Collaborate with the Collections Manager to identify areas for improvement and share successful strategies.
  • 5. Compliance and Risk Management:
  • Ensure all collection activities comply with company policies, industry regulations, and ethical standards.
  • Identify and report any potential risks or fraudulent activities related to loan collections.
  • Implement strategies to minimize default rates and enhance recovery processes.
  • 6. Performance Management:
  • Meet and exceed monthly collection targets set by the Collections Manager.
  • Achieve additional commission for collections surpassing the set targets.
  • Continuously strive to improve the overall recovery rate of aged loan
  • High school diploma or equivalent required; a degree in Business,
  • Proven

Experience

  • in debt collection, preferably in financial services or microfinance.
  • in fieldwork and client relationship management is highly desirable.
  • Skills:
  • Strong negotiation and persuasion skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and manage time effectively.
  • Good understanding of debt collection processes and regulations.
  • Proficiency in using mobile and computer applications for reporting and communication.
  • Personal Attributes:
  • Highly motivated and goal-oriented.
  • Trustworthy and ethical with a strong sense of integrity.
  • Adaptable and resilient, with the ability to handle rejection and challenges.
  • Patient and empathetic, with a customer-focused approach
  • Compensation:
  • Retainer: A fixed monthly retainer.
  • Commission: Competitive commission structure based on the amount collected above set targets.
  • Application Process:
  • Interested candidates should submit their resume and a cover letter
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  • Important safety tips
  • Do not make any payment without confirming with the BrighterMonday Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
  • Report Job
Source and provenanceSource: BrighterMonday Kenya. Last checked: 2026-09-14.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.