Head of Artificial Intelligence
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Co-operative Bank of Kenya is hiring a Head of Artificial Intelligence to lead the bank's enterprise AI agenda, including Generative AI and Agentic AI adoption. The role reports to the Chief Digital and AI Officer and involves shaping AI strategy, overseeing cross-functional AI delivery, and establishing responsible AI governance across credit, fraud, collections, customer service and operations.
- Strategic leadership role driving enterprise AI, Generative AI and Agentic AI adoption
- Reports to the Chief Digital and AI Officer
- Full-time role based in Kenya, working hours 8 to 5
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Co-operative Bank of Kenya is hiring a Head of Artificial Intelligence to lead the bank's enterprise AI agenda, including Generative AI and Agentic AI adoption. The role reports to the Chief Digital and AI Officer and involves shaping AI strategy, overseeing cross-functional AI delivery, and establishing responsible AI governance across credit, fraud, collections, customer service and operations.
- Strategic leadership role driving enterprise AI, Generative AI and Agentic AI adoption
- Reports to the Chief Digital and AI Officer
- Full-time role based in Kenya, working hours 8 to 5
- Focus on credit, fraud management, collections and customer service use cases
- Responsible for AI governance, MLOps and responsible AI frameworks
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AI salary guide
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- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, call_center, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Rest of KenyaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
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- Role specificCover letter or short employer message
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- Role specificAcademic or professional certificates
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- Place your strongest Head of Artificial Intelligence evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Co-operative Bank and the role in Rest of Kenya.
- Add concrete examples related to security, call_center, entregador, ideally with measurable outcomes or clear responsibilities.
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Interview preparation
- What experience makes you a strong fit for this Head of Artificial Intelligence role in security, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Rest of Kenya under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
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Ask what the first priorities will be in the role and how success will be measured.
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Original source description
C
Head of Artificial Intelligence
Co-operative Bank
Software & Data
Yesterday
New
Rest of Kenya
Full Time
Confidential
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Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
The Co-operative Bank of Kenya is seeking an exceptional and visionary Head of Artificial Intelligence to lead the Bank’s enterprise AI agenda and accelerate the adoption of Artificial Intelligence, Generative AI and Agentic AI across the organization.
This is a strategic leadership opportunity for an accomplished AI professional who can translate business priorities into scalable, responsible and impactful AI solutions that enhance customer experience, strengthen risk management, improve operational efficiency and drive sustainable business growth.
Reporting to the Chief Digital and AI Officer, the successful candidate will shape the Bank’s AI strategy, build enterprise-wide AI capabilities and lead the transformation of promising AI innovations into practical solutions that deliver measurable value.
The Role
The successful jobholder will be expected to:
Drive AI Strategy:
Develop and execute the Bank’s multi-year AI strategy and roadmap, aligned with corporate objectives and emerging technology opportunities.
Accelerate AI Innovation:
Identify, prioritize and deliver high-impact AI use cases across credit, fraud management, collections, customer service, technology and other business areas.
Lead AI Delivery:
Oversee cross-functional AI teams from ideation and experimentation through deployment, adoption and benefits realization.
Establish AI Standards:
Define enterprise AI architecture, engineering standards and lifecycle practices, including MLOps, production monitoring, reusable AI services and cost optimization.
Champion Responsible AI:
Establish and maintain robust AI governance frameworks that promote security, fairness, transparency, accountability and regulatory compliance throughout the AI lifecycle.
Enable Business Transformation:
Partner with business leaders to embed AI into business processes, drive adoption and change management, and track performance against agreed business outcomes.
Strengthen Data Foundations:
Collaborate with Data & Analytics teams to ensure AI solutions are supported by trusted, governed and reusable data.
Build AI Capabilities:
Lead the development of a high-performing AI team and AI Centre of Excellence, attract and nurture specialist talent, and champion AI literacy across the Bank.
Qualifications, Skills & Attributes
The successful jobholder will be required to possess the following qualifications:
Bachelor’s degree in Computer Science, Data Science, Artificial Intelligence, Statistics, Engineering, Mathematics, Information Technology or a related field.
Master’s degree in Artificial Intelligence, Data Science, Computer Science, Business Administration (MBA), Analytics or a related discipline.
Professional certifications in AI, Machine Learning, Cloud Platforms, Data Science or Enterprise Architecture will be an added advantage.
At least 10 years’ experience in technology, data, analytics, digital transformation or AI-related disciplines.
At least 5–7 years in senior leadership, overseeing enterprise-scale AI, analytics or technology functions.
Proven track record in delivering large-scale AI and Machine Learning programmes, from strategy and design to production deployment and measurable business impact.
Demonstrated experience leading multidisciplinary teams comprising data scientists, engineers, architects and business stakeholders.
Experience in banking, financial services, fintech, telecommunications or other highly regulated industries.
The Co-operative Bank of Kenya is seeking an exceptional and visionary Head of Artificial Intelligence to lead the Bank’s enterprise AI agenda and accelerate the adoption of Artificial Intelligence, Generative AI and Agentic AI across the organization.
This is a strategic leadership opportunity for an accomplished AI professional who can translate business priorities into scalable, responsible and impactful AI solutions that enhance customer experience, strengthen risk management, improve operational efficiency and drive sustainable business growth.
Reporting to the Chief Digital and AI Officer, the successful candidate will shape the Bank’s AI strategy, build enterprise-wide AI capabilities and lead the transformation of promising AI innovations into practical solutions that deliver measurable value.
The Role
The successful jobholder will be expected to:
Drive AI Strategy:
Develop and execute the Bank’s multi-year AI strategy and roadmap, aligned with corporate objectives and emerging technology opportunities.
Accelerate AI Innovation:
Identify, prioritize and deliver high-impact AI use cases across credit, fraud management, collections, customer service, technology and other business areas.
Lead AI Delivery:
Oversee cross-functional AI teams from ideation and experimentation through deployment, adoption and benefits realization.
Establish AI Standards:
Define enterprise AI architecture, engineering standards and lifecycle practices, including MLOps, production monitoring, reusable AI services and cost optimization.
Champion Responsible AI:
Establish and maintain robust AI governance frameworks that promote security, fairness, transparency, accountability and regulatory compliance throughout the AI lifecycle.
Enable Business Transformation:
Partner with business leaders to embed AI into business processes, drive adoption and change management, and track performance against agreed business outcomes.
Strengthen Data Foundations:
Collaborate with Data & Analytics teams to ensure AI solutions are supported by trusted, governed and reusable data.
Build AI Capabilities:
Lead the development of a high-performing AI team and AI Centre of Excellence, attract and nurture specialist talent, and champion AI literacy across the Bank.
Qualifications, Skills & Attributes
The successful jobholder will be required to possess the following qualifications:
Bachelor’s degree in Computer Science, Data Science, Artificial Intelligence, Statistics, Engineering, Mathematics, Information Technology or a related field.
Master’s degree in Artificial Intelligence, Data Science, Computer Science, Business Administration (MBA), Analytics or a related discipline.
Professional certifications in AI, Machine Learning, Cloud Platforms, Data Science or Enterprise Architecture will be an added advantage.
At least 10 years’ experience in technology, data, analytics, digital transformation or AI-related disciplines.
At least 5–7 years in senior leadership, overseeing enterprise-scale AI, analytics or technology functions.
Proven track record in delivering large-scale AI and Machine Learning programmes, from strategy and design to production deployment and measurable business impact.
Demonstrated experience leading multidisciplinary teams comprising data scientists, engineers, architects and business stakeholders.
Experience in banking, financial services, fintech, telecommunications or other highly regulated industries.
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