Farmer Contact Center Agent
AI summary
Trees for the Future is hiring a Farmer Contact Center Agent in Nairobi to support its C.A.R.E department. The role involves engaging farmers via calls, SMS, and field visits, recording and resolving issues, and ensuring timely follow-up. The position is full time and targets candidates with strong communication skills and a passion for agroforestry.
- Full-time role based in Nairobi
- Engage farmers through calls, SMS, and field visits
- Record, track, and resolve farmer issues and grievances
- Strong verbal communication and active listening required
- Experience with smallholder farmers or call centers is an added advantage
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, Customer CareThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Farmer Contact Center Agent evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Trees for the Future and the role in Not specified.
- Add concrete examples related to call_center, internship, Customer Care, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Farmer Contact Center Agent role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Trees for the Future before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt,
- contact us
- Trees for the Future (TREES) has a solution to some of the world’s most pressing challenges - the Forest Garden Approach - but as we continue to work closely with farmers on the ground we are constantly discovering ways to increase our impact.
- Farmer Contact Center Agent
- Job Type
- Full Time
- Qualification
- BA/BSc/HND
Experience
Location
Nairobi
Job Field
Agriculture / Agro-Allied
,
Customer Care, Success and Service
THE ROLE
The Farmer Contact Centre Agent (FCCA) is a key member of the C.A.R.E (Community Advocacy Relationships and Engagement) Department at TREES. The Farmer Contact Centre Agent proactively and reactively engages with farmers, field staff, lead farmers, and Grievance Focal Points (GFPs), recording questions, comments, concerns, feedback, and grievances. Using our contact center database, the FCCA is responsible for tracking each farmer issue assigned to them, proactively following up where necessary, coordinating with internal and external stakeholders, and ensuring each issue is solved in a timely manner.
working with smallholder farmers an advantage but not required
working in a call center is an advantage but not required
Working proficiency in MS applications, especially Word, Excel and Power Point and ability to navigate smartphone applications
Fluency in spoken and written Kiswahili, Dholuo, and English
Ability and interest to study, understand, apply, and continuously learn about all aspects of Trees for the Future’s program, Forest Gardens and farm context
A strong belief in a positive culture, in alignment with our core values
Strong attention to detail.
Professional and trustworthy, with the ability to maintain confidentiality and handle sensitive farmer information, complaints, and grievances with discretion.
Ability to confidently engage with farmers proactively through available communication channels
Check how your CV aligns with this job
Method of Application
Interested and qualified? Go to
Trees for the Future on ats.rippling.com
to apply
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Responsibilities
- Farmer Interaction
- Interact directly with farmers, lead farmers, and grievance focal points primarily via the call center but also through field visits when necessary
- Proactively engage farmers through outgoing calls, SMS, and other approved communication channels to share information, provide updates, gather feedback, and follow up on issues.
- Communicate complex topics in ways that are accessible to farmers
- Build positive relationships with lead farmers and GFPs
- Create a welcoming environment where farmers feel comfortable raising concerns, giving feedback, and reporting grievances
- Respond to farmer enquiries and interactions in a timely, professional, respectful, and empathetic manner.
- Issue Resolution
- Ensure issues are correctly recorded and that any hardcopy records (such as those from GFPs) are digitized consistently
- Take full responsibility for moving issues from step to step, to ensure they are resolved in a timely manner
- Work with other departments and external stakeholders, when needed, to ensure issues are resolved
- Keep farmers informed of the progress and outcome of their reported issues and confirm resolution where appropriate.
- Escalate issues when warranted to the C.A.R.E manager
- Records and Data
- Accurately record farmer issues, keep records updated, and take full ownership for the quality of farmer and issue data
- Ensure all interactions and follow-ups are accurately documented in the relevant systems.
- Identify insights and trends, recurring concerns, and areas of farmer confusion and share with relevant teams and escalate concerning patterns to C.A.R.E manager.
- Ensure complete confidentiality of farmer information, reports and grievances.
- WHO YOU ARE
- An enthusiastic advocate for TREES’ mission and values. You are passionate about improving livelihoods through agroforestry. You center farmers in every decision, ensuring projects drive real impact for communities and the environment.
- A problem solver who owns your work. You overcome obstacles in your work by identifying them, adapting to new information, and proactively devising solutions. You take action and hold yourself accountable based on set goals.
- Adaptive to new working environments. You are able to quickly adapt to new working environments, sometimes in difficult terrains.
- Self-driven. Able to plan and execute tasks without close supervision. Motivated by results.
- Good planning and analytical skills. You will need to make independent. judgement and structure your plan to fit into flexible farmer programs.
- Team Player. You will be one in a team each contributing to the overall goal.
Requirements
- Undergraduate degree
- Strong verbal communication skills and active listening skills