ERP Implementation & Support Officer (Accounts)
AI summary
A Kenya-based ERP Implementation & Support Officer (Accounts) role focused on deploying, configuring, and supporting DiGi-ERP financial modules across clients in industries such as manufacturing. The position requires strong accounting fundamentals, client support, training, and collaboration with technical and sales teams.
- ERP financial module configuration and client support role
- Focus on accounting processes and DiGi-ERP deployment
- 1–3 years experience in accounting or ERP support required
- Bachelor's degree in Accounting, Finance, or BBIT required
- Involves training, troubleshooting, and presales support
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest ERP Implementation & Support Officer (Accounts) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Kenya employer and the role in Not specified.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from GAP Recruitment Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- GAP Recruitment Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- MediumThe employer is not clearly identified in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this ERP Implementation & Support Officer (Accounts) role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Kenya employer before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Our client is looking for an ERP Implementation & Support Officer (Accounts) to join our team in supporting the deployment, configuration, and adoption of DiGi-ERP across clients in different industries, including manufacturing.
The role requires a strong foundation in accounting, combined with an interest in technology and client support. The successful candidate will be responsible for configuring financial modules, supporting users, conducting training, troubleshooting issues, and ensuring that the ERP system accurately reflects each client's accounting processes.
Key
Responsibilities
- Configure and validate ERP financial modules, including the Chart of Accounts, General Ledger, Accounts Payable, Accounts Receivable, and financial reporting.
- Map business transactions to the correct accounts and ensure appropriate accounting treatment within the ERP system.
- Apply strong understanding of double-entry bookkeeping and accounting principles when configuring client systems.
- Conduct system testing and quality checks before client go-live, with particular attention to financial and accounting accuracy.
- Provide user training and guidance on accounting and ERP workflows.
- Serve as a primary point of contact for client support queries and troubleshoot system-related issues.
- Identify recurring client challenges and provide feedback to internal teams to improve the product and customer experience.
- Maintain accurate documentation covering system configurations, accounting processes, workflows, and training materials.
- Work closely with technical teams to investigate and resolve system issues.
- Collaborate with the sales team during client discovery sessions, product demonstrations, and presales activities where required.
- Support ERP implementation activities from initial
Requirements
- gathering through configuration, testing, training, and go-live support.
- Qualifications &
- and priorities.
- Ability to work independently while collaborating effectively with technical, sales, and client teams.
- The following will be an added advantage:
Experience
- Bachelor's degree in Accounting, Finance, Business Information Technology (BBIT), or a related field.
- 1–3 years of
- in accounting, ERP implementation/support, or a related role.
- Strong understanding of accounting fundamentals, including:
- o Double-entry bookkeeping
- o Chart of Accounts
- o General Ledger
- o Accounts Payable and Receivable
- o Financial reporting
- o Journal entries and transaction mapping
- Strong analytical and problem-solving skills.
- Excellent communication and customer service skills.
- Strong attention to detail and ability to identify accounting or configuration discrepancies.
- Good organizational skills with the ability to manage multiple client
- with manufacturing processes or accounting workflows.
- in ERP implementation, system testing, or Quality Assurance (QA).
- Familiarity with accounting systems such as QuickBooks, Sage, SAP, or similar platforms.
- using CRM systems.
- Exposure to client demonstrations, presales, or business process analysis.
- Professional accounting qualification or progress toward one (e.g., CPA/ACCA) is an added advantage.
- What We Offer
- Opportunity to work on ERP implementations across diverse industries.
- Exposure to both accounting and technology environments.
- Opportunity to develop expertise in ERP implementation, client support, and business process improvement.
- Collaborative and growth-oriented working environment.
- How to Apply
- Interested candidates should submit their updated CV and a cover letter on our Career Page by
- 21st September 2026.
- Apply directly through our Career Page:
- https://gaprecruitment.careers-page.com/
- For any inquiries, please contact us at
- +254 784 155 512
- Gap Recruitment Services Limited
- is a professional recruitment firm that does not charge candidates for placement and does not discriminate.
- Your journey towards a rewarding career starts here!