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End User Support Consultant

Standard Bank Full Time Jobs Full Time Posted 2026-09-16
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CountyNairobi CountyCityNot specifiedContractFull TimePosted2026-09-16Close date2026-09-30Experience5 yearsSourceCorporate Staffing KenyaSalaryOpen
end user supporttechnical supportdesktop supportmicrosoft office 365nairobistandard bankfull timemid levelit supportservice desksecurityseguranca
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AI summary

Standard Bank is hiring an End User Support Consultant in Nairobi to provide second and third level technical support, resolve complex IT issues across Microsoft Office 365 and operating systems, and mentor support staff. The role requires an IT or Computer Science degree, 5-7 years of desktop support experience, and relevant certifications.

  • Second and third level technical support for senior users
  • Advanced troubleshooting across Microsoft Office 365 and operating systems
  • Mentoring of End User Support staff and user training
  • Requires IT/Computer Science degree and 5-7 years experience
  • Preferred certifications include ACMT, CompTIA A+, ITIL, MCDST, MCITP
  • Deadline: 30/09/2026

AI job guide

Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.

AI salary guide

Source salary available

The source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.

Can you qualify for this role?

  • Required5+ years of relevant experienceThe job post includes a minimum experience signal.
  • RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
  • PreferredPractical evidence in security, seguranca, technologyThe tags and summary point to skills connected with this role.
  • RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
  • UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

  • Likely requiredUpdated CV
  • Role specificCover letter or short employer message
  • OptionalProfessional references
  • Role specificAcademic or professional certificates
  • VerifyID or passport only after verifying the employer

Application tips for this job

  • Place your strongest End User Support Consultant evidence in the first half of your CV.
  • In your cover letter or employer message, connect your experience to Standard Bank and the role in Not specified.
  • Add concrete examples related to security, seguranca, technology, ideally with measurable outcomes or clear responsibilities.
  • Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
  • Confirm the deadline, interview location and employer contact before sharing personal documents.
  • Plan to submit before the listed deadline: 2026-09-30.

Source and safety check

  • Corporate Staffing Kenya
  • Original source link available
  • Application method is clear
  • Deadline is available: 2026-09-30
  • No major risk signal was detected in the captured text.

Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.

Interview preparation

  • What experience makes you a strong fit for this End User Support Consultant role in security, seguranca?
  • How have you handled responsibilities similar to those in this job post?
  • Are you available to work in Not specified under the listed contract or schedule?
  • Prepare examples with clear responsibilities, tools used and measurable outcomes.
  • Review the source and research Standard Bank before the interview.

Ask what the first priorities will be in the role and how success will be measured.

Similar jobs to consider

Jobs in Nairobi CountyJobs in Not specifiedSecurity jobs in KenyaMore jobs from Corporate Staffing Kenya

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Original source description

  • Job Title: End User Support Consultant
  • Date Posted: 16/09/2026
  • Job Type: Full Time
  • Job Level: Middle
  • Employer: Standard Bank
  • Industry: IT
  • Salary: Open
  • Location: Nairobi
  • Country: Kenya
  • Deadline: 30/09/2026
  • IT Jobs. Standard Bank Jobs. End User Support Consultant. Resolving IT service desk issues, managing hardware/software troubleshooting, and providing user technical assistance, requiring an IT/Computer Science Degree and 5-7 years desktop support experience.
  • Job Description
  • Deliver effective second and third level technical support to a senior customer base, acting as the single point of contact to drive end-user technology issues to resolution across Microsoft Office 365, operating systems, subsystems and related products.
  • Key deliverables include advanced troubleshooting and resolution of standard to highly complex technical issues; accurate incident logging, tracking and escalation; closed-loop customer communication; creation and maintenance of support documentation and known-error records; mentoring of End User Support staff; user training on hardware and software; and collaboration with IT and business project teams to deliver high-quality technology solutions.

Qualifications

  • Type of Qualification:
  • First Degree
  • Field of Study:
  • Information Technology or related field
  • Licenses & Certifications:
  • Apple Certified Mac Technician (ACMT), CompTIA A+ Certification, ITIL Foundations v3, MCDST – Microsoft Certified Desktop Support Technician, Microsoft IT Professional (MCITP)
  • Experience Required
  • 5-7 years
  • Solid experience in advanced support role within large/medium size organisation.
  • Experience in AD Account Management and the Service Desk within large/medium size organisation.
  • Behavioural Competencies:
  • Articulating Information
  • Following Procedures
  • Producing Output
  • Providing Insights
  • Team Working
  • Understanding People
  • Upholding Standards
  • Technical Competencies:
  • Application Knowledge for Support
  • Identity and Security Compliance
  • Incident and Problem Management
  • IT Knowledge
  • IT Systems
  • Service Level Management
  • Stakeholder Management
  • Technical Analysis
  • Trouble Shooting
  • Written Communication
Source and provenanceSource: Corporate Staffing Kenya. Last checked: 2026-09-27.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.