End User Support Consultant
AI summary
Stanbic Bank Kenya is hiring an End User Support Consultant in Nairobi to provide second and third level technical support to senior customers. The role involves advanced troubleshooting across Microsoft Office 365, operating systems, and related products, plus mentoring staff and collaborating with IT project teams. Applications close November 15, 2026.
- Second and third level technical support for senior customer base
- 5-7 years experience required in advanced support role
- Bachelor's degree in Information Technology or related field
- Deadline: November 15, 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, seguranca, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest End User Support Consultant evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Stanbic Bank Kenya and the role in Nairobi.
- Add concrete examples related to security, seguranca, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Opened Career Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-11-15.
Source and safety check
- Opened Career Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-11-15
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this End User Support Consultant role in security, seguranca?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Stanbic Bank Kenya before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
September 16, 2026
Nairobi
,
Kenya
Expiration date
November 15, 2026
5+ Years
Gender
Both
Qualification
Bachelor Degree
Job Description
Job Description
Deliver effective second and third level technical support to a senior customer base, acting as the single point of contact to drive end-user technology issues to resolution across Microsoft Office 365, operating systems, subsystems and related products.
Key deliverables include advanced troubleshooting and resolution of standard to highly complex technical issues; accurate incident logging, tracking and escalation; closed-loop customer communication; creation and maintenance of support documentation and known-error records; mentoring of End User Support staff; user training on hardware and software; and collaboration with IT and business project teams to deliver high-quality technology solutions.
Qualifications
Type of Qualification:
First Degree
Field of Study:
Information Technology or related field
Licenses & Certifications:
Apple Certified Mac Technician (ACMT), CompTIA A+ Certification, ITIL Foundations v3, MCDST – Microsoft Certified Desktop Support Technician, Microsoft IT Professional (MCITP)
Experience
- Required
- 5-7 years
- Solid
- in advanced support role within large/medium size organisation.
- in AD Account Management and the Service Desk within large/medium size organisation.
- Behavioural Competencies:
- Articulating Information
- Following Procedures
- Producing Output
- Providing Insights
- Team Working
- Understanding People
- Upholding Standards
- Technical Competencies:
- Application Knowledge for Support
- Identity and Security Compliance
- Incident and Problem Management
- IT Knowledge
- IT Systems
- Service Level Management
- Stakeholder Management
- Technical Analysis
- Trouble Shooting
- Written Communication