Employee Relations Specialist I
AI summary
Teleperformance Kenya is hiring an Employee Relations Specialist I to promote a positive workplace through employee engagement, performance management coaching and resolution of employee relations issues. Requires a relevant degree, 2–5 years of HR generalist or HRBP experience and IHRM membership.
- Serve as the primary HR contact for assigned departments and business units.
- Coach managers and resolve employee relations issues in line with company policy and labor laws.
- Prepare HR dashboards and metrics on attrition, headcount, performance and engagement.
- Requires a degree in HR, Business Administration or Psychology plus 2–5 years of HR experience.
- Must be a registered IHRM member; PHR, SHRM-CP or CIPD Level 3/5 preferred.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in internship, Human Resources, Employee RelationsThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Employee Relations Specialist I evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Teleperformance and the role in Not specified.
- Add concrete examples related to internship, Human Resources, Employee Relations, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Employee Relations Specialist I role in internship, Human Resources?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Teleperformance before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Employee Relations work is focused on promoting a positive workplace environment through employee communication and engagement including Implementing measures to increase employee morale, motivation and satisfaction, while reducing turnover (e.g., employee engagement surveys, work lifestyle programs, on-boarding programs, diversity and inclusion programs and training, etc.)
Job Details
Coaching managers and employees through the performance management process
Serve as the primary HR contact for assigned departments/business units.
Understand business goals and workforce needs; translate them into HR solutions.
Support and resolve employee relations issues in compliance with company policies and labor laws.
Managing employee relations issues (e.g., investigating employee and/or supervisor complaints regarding conduct, performance, or attendance, mediation between employees, monitoring diversity/equal employment opportunity program compliance, etc.)
Conducting training sessions for managers to improve employee relations and people skills.
HR-specific communications (e.g., employment terms and conditions, company codes of conduct, workforce reductions, etc.)
Partner with L&D to coordinate training opportunities.
Ensure HR practices comply with labor laws and internal HR policies.
Educate employees and managers on HR policies and best practices.
Prepare HR dashboards and metrics (attrition, headcount, performance ratings, engagement data).
Conduct trend analyses to support strategic HR decisions.
Support engagement and wellness initiatives.
Contribute to HR transformation, systems implementation, and process improvement initiatives.
Requirements
- Educational Qualifications and Professional Qualifications
- Degree in Human Resources, Business Administration, Psychology, or related field.
- HR certifications (PHR, SHRM-CP, CIPD Level 3/5) preferred.
- Must be a registered Member of IHRM
- Total
Experience
- & Relevant
- Minimum 2 - 5 years’ 2–5 years of HR generalist or HRBP
- Minimum Functional Skills / Competencies Required
- Strong knowledge of HR laws and regulations.
- Excellent interpersonal, communication, and stakeholder-management skills.
- Data-driven decision-making and proficiency in HRIS systems.
- Ability to manage multiple priorities with high attention to detail.
- We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.
- Check how your CV aligns with this job
- Method of Application
- Interested and qualified candidates should apply using the Apply Now button below.
- Build your CV for free.
- Download in different templates.