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Eligibility Representative - French Speaking

Cigna Nairobi Type not specified Posted 2026-09-09
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CountyNairobiCityNairobiContractType not specifiedPosted2026-09-09Close date2026-09-30ExperienceNot specifiedSourceJob in Kenya
eligibility representativefrench speakingcustomer servicehealthcare administrationnairobiinsurance operationsbilingual english frenchcignacall_centerinternshipeligibility representativecustomer service representative
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AI summary

Cigna is hiring a French-speaking Eligibility Representative in Nairobi to manage member eligibility data, process enrollments and updates, and serve as a key contact for clients and internal stakeholders. The role requires strong English and French communication, attention to detail, and experience in customer service or healthcare administration. The application deadline is 30 September 2026.

  • Bilingual English and French customer-facing role
  • Manage member eligibility data and enrollments
  • Deadline 30 September 2026
  • Diploma or Bachelor's degree required
  • Healthcare and insurance administration focus

AI job guide

Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.

AI salary guide

Not enough public data

Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.

Can you qualify for this role?

  • UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
  • RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
  • PreferredPractical evidence in call_center, internship, eligibility representativeThe tags and summary point to skills connected with this role.
  • RequiredAvailability to work in NairobiThe vacancy is associated with this location.

Documents to prepare

  • Likely requiredUpdated CV
  • Role specificCover letter or short employer message
  • OptionalProfessional references
  • Role specificAcademic or professional certificates
  • VerifyID or passport only after verifying the employer

Application tips for this job

  • Place your strongest Eligibility Representative - French Speaking evidence in the first half of your CV.
  • In your cover letter or employer message, connect your experience to Cigna and the role in Nairobi.
  • Add concrete examples related to call_center, internship, eligibility representative, ideally with measurable outcomes or clear responsibilities.
  • Follow the instructions from Job in Kenya; avoid sending documents to unofficial contacts or copied links.
  • Confirm the deadline, interview location and employer contact before sharing personal documents.
  • Plan to submit before the listed deadline: 2026-09-30.

Source and safety check

  • Job in Kenya
  • Original source link available
  • Application method is clear
  • Deadline is available: 2026-09-30
  • No major risk signal was detected in the captured text.

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Interview preparation

  • What experience makes you a strong fit for this Eligibility Representative - French Speaking role in call_center, internship?
  • How have you handled responsibilities similar to those in this job post?
  • Are you available to work in Nairobi under the listed contract or schedule?
  • Prepare examples with clear responsibilities, tools used and measurable outcomes.
  • Review the source and research Cigna before the interview.

Ask what the first priorities will be in the role and how success will be measured.

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Original source description

  • As an
  • Eligibility Representative
  • , you will play a critical role in ensuring members have timely access to the healthcare

Benefits

  • and services they need. Acting as a key point of contact for clients, customers, and internal stakeholders, you will manage eligibility administration, maintain accurate member records, and provide outstanding service through phone and email interactions.
  • This role combines customer service, relationship management, data administration, and problem-solving in a fast-paced international environment. You will work closely with colleagues across multiple functions to deliver a seamless member

Experience

  • while ensuring data accuracy and operational excellence.
  • At Cigna Healthcare, you'll join a diverse and collaborative team where your contributions directly impact members' healthcare journeys every day.
  • What Does a Typical Day Look Like?
  • Administer and maintain member eligibility information accurately and efficiently across multiple systems.
  • Process new enrollments, membership updates, terminations, and benefit changes in line with service-level agreements.
  • Update and maintain eligibility data through automated, direct-connect, and manual processes.
  • Serve as a primary point of contact for clients, customers, vendors, and internal stakeholders regarding eligibility-related inquiries.
  • Investigate and resolve discrepancies, data errors, and system issues impacting member records.
  • Generate, analyze, and validate reports to ensure data integrity and operational accuracy.
  • Provide technical support and guidance related to eligibility administration processes.
  • Collaborate with clients and internal teams to resolve complex eligibility issues while maintaining strong professional relationships.
  • Ensure customer and membership data is processed accurately, confidentially, and within required timelines.
  • Identify opportunities for process improvement and contribute ideas that enhance efficiency, service quality, and customer satisfaction.
  • Support business initiatives, projects, and continuous improvement activities within the Eligibility team.
  • Maintain compliance with data privacy, confidentiality, and regulatory
  • working in customer service, healthcare administration, insurance operations, eligibility management, or a related field.
  • working with customer databases, reporting tools, and case management systems.
  • Strong technical aptitude and ability to troubleshoot data and system-related issues.
  • Ability to build and maintain positive relationships with internal and external stakeholders.
  • Excellent organizational and time-management skills.
  • Commitment to continuous improvement and operational excellence.
  • You Will Thrive in This Role If You...
  • Enjoy interacting with customers and delivering excellent service.
  • Are passionate about helping others and finding solutions to complex issues.
  • Take ownership of your work and pay close attention to detail.
  • Enjoy working with data, systems, and processes.
  • Communicate confidently in both English and French.
  • Are proactive in identifying improvements and driving positive change.
  • Handle confidential and sensitive information with professionalism and integrity.
  • Enjoy collaborating with colleagues across different teams, cultures, and countries.
  • Adapt quickly to changing priorities and dynamic business needs.
  • Method of application
  • If you are interested and qualified, kindly submit your application via the link provided below,
  • https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Kenya-One-Africa-Place/Eligibility-Representative---French-Speaking_26010614?Location_Country=9e684fd7be1e469d9ee955a4c3b754be&utm_source=Jobinkenya

Requirements

  • at all times.
  • What We're Looking For
  • Diploma, Bachelor's degree, or equivalent professional experience.
  • Excellent written and verbal communication skills in English and French.
  • Strong customer service orientation with a passion for delivering exceptional customer experiences.
  • High level of accuracy and attention to detail.
  • Ability to manage multiple priorities while meeting deadlines in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Proficiency in Microsoft Office applications, particularly Excel and Outlook.
  • Ability to quickly learn new systems, technologies, and processes.

Preferred Qualifications

Skills &

Source and provenanceSource: Job in Kenya. Last checked: 2026-09-17.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.