Showroom Manager
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Kenya Twyford Factory is hiring a Showroom Manager in Nairobi to lead showroom sales, operations, inventory, customer service, merchandising and staff performance. The full-time, onsite role requires a BA/BSc/HND, five years of experience, and strong retail management experience, preferably in ceramic tiles or sanitary ware.
- Leads showroom sales, marketing campaigns, and sales strategy.
- Manages operations, inventory, merchandising, and customer service.
- Recruits, trains, and evaluates showroom staff against KPIs.
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Kenya Twyford Factory is hiring a Showroom Manager in Nairobi to lead showroom sales, operations, inventory, customer service, merchandising and staff performance. The full-time, onsite role requires a BA/BSc/HND, five years of experience, and strong retail management experience, preferably in ceramic tiles or sanitary ware.
- Leads showroom sales, marketing campaigns, and sales strategy.
- Manages operations, inventory, merchandising, and customer service.
- Recruits, trains, and evaluates showroom staff against KPIs.
- Full-time, onsite position in Nairobi.
- Five years' experience and a BA/BSc/HND qualification required.
- Ceramic tiles or sanitary ware retail experience preferred.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Never pay for any notarisation, certificate or assessment as part of any recruitment process. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, factoryThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Showroom Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Kenya Twyford Factory and the role in Nairobi.
- Add concrete examples related to sales, retail, factory, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Showroom Manager role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Kenya Twyford Factory before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt,
contact us
the Kenya Twyford Factory is established by Sunda International Group, with the Volume of total investment of 30 million dollars. Located in the vicinity of Umma University, Kajiado, it covers an area of nearly 300000㎡, 10 times than the local factory. In October 2016, the plant was put into production with its large scale, new equipments and high pr...
Showroom Manager
Job Type: Full Time
,
Onsite
Qualifications
BA/BSc/HND
Experience
5 years
Location: Nairobi
Job Field: Sales and Business Development
Role Purpose
The Showroom Manager will be responsible for overseeing showroom operations, driving sales growth, managing teams, and ensuring an exceptional customer experience. This role requires a commercially minded leader with strong retail management experience, preferably within the ceramic tiles or sanitary ware industry, and the flexibility to work across different markets.
Key Responsibilities
- Sales & Marketing
- Lead showroom sales and marketing activities to achieve and exceed assigned targets.
- Plan and execute promotional campaigns within approved budgets.
- Develop and implement effective product promotion and sales strategies.
- Showroom Operations
- Establish and maintain daily, weekly, and monthly reporting systems.
- Ensure compliance with company policies, procedures, and operational standards.
- Supervise IT systems and ensure showroom equipment is properly maintained.
- Inventory Management
- Monitor stock movement and inventory levels to prevent shortages or overstocking.
- Coordinate with suppliers and internal teams to ensure timely replenishment.
- Ensure accurate product labeling, organized storage, and attractive product displays.
- Customer Service & Order Management
- Lead sales and service teams to deliver excellent customer experience.
- Manage wholesale and project-based orders, including coordination of deliveries.
- Handle customer inquiries, escalations, and after-sales support professionally.
- Showroom Presentation & Merchandising
- Optimize showroom layout, visual merchandising, and customer flow to maximize sales.
- Maintain a clean, professional, and brand-aligned showroom environment.
- Team Leadership & Performance Management
- Recruit, train, and develop showroom staff.
- Set KPIs, monitor performance, and conduct regular evaluations.
- Manage employee relations and promote a positive, high-performance work culture.
- Cost Control & Profitability
- Monitor operational expenses and manage budgets effectively.
- Ensure showroom profitability through cost control and revenue optimization.
- Digital Marketing & Online Promotion
- Develop and manage online marketing initiatives, including Douyin and at least three other digital platforms.
- Coordinate digital campaigns to support showroom sales and brand visibility.
- Liaison & Internal Coordination
- Work closely with warehouse, planning, logistics, and other internal departments to meet customer and business requirements.
- Education & Experience Requirements
- Education
- Bachelor’s degree or above in Sales, Marketing, International Trade, or a related field.
- Minimum 5 years of experience in retail sales and store/showroom management.
- At least 2 years of leadership experience in ceramic tiles or sanitary ware sales.
- Proven experience managing teams of 10 or more staff in cross-cultural environments.
- Demonstrated success managing a showroom with monthly sales exceeding USD 100,000.
- Key Skills
- Strong cross-departmental communication and coordination skills.
- Excellent English communication skills (spoken and written).
- Strong working knowledge of MS Office (Excel, PowerPoint, Word) and email communication.
- Expertise in sales planning, marketing strategy, inventory management, and brand promotion.
- Ability to analyze customer behavior, develop innovative sales models, and handle operational challenges.
- Core Competencies
- Retail and showroom operations management
- Sales and marketing leadership
- Team training and performance management
- Customer experience optimization
- Inventory, cost, and profitability control
- Crisis management and problem-solving
- Check how your CV matches this job
Method of Application
- Interested and qualified? Go to
- Twyford Tile on www.linkedin.com
- to apply
- Build your CV for free.
- Download in different templates.