Duty Manager – Passenger Services
AI summary
Swissport is hiring a Duty Manager – Passenger Services in Nairobi to lead airport passenger operations and shift teams, ensuring great customer experiences and compliance with SOPs and regulatory standards. Requires an Aviation or Business Degree/Diploma and 5+ years of passenger handling experience. Full-time management role; apply by 04/10/2026.
- Full-time management role at Swissport overseeing passenger services in Nairobi
- Requires an Aviation/Business Degree or Diploma plus 5+ years passenger handling experience
- Leads, coaches and manages shift staff across multiple teams for great customer experiences
- Monitors KPIs, controls overtime budgets and ensures QHSE and SOP compliance
- Application deadline: 04/10/2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, part_time, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Duty Manager – Passenger Services evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Swissport and the role in Not specified.
- Add concrete examples related to call_center, part_time, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-04.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-04
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Duty Manager – Passenger Services role in call_center, part_time?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Swissport before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Job Title: Duty Manager – Passenger Services
Date Posted: 24/09/2026
Job Type: Full Time
Job Level: Management
Employer: Swissport
Industry: Aviation
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 04/10/2026
Aviation Jobs, Swissport Jobs. Duty Manager – Passenger Services oversees airport passenger operations, ensures service delivery compliance, and manages shift staff, requires an Aviation/Business Degree or Diploma and 5+ years passenger handling experience.
Job Overview
We are seeking a professional with proven track record in duty management with aviation services with a service delivery orientation that will lead, motivate, engage and inspire all staff across multiple teams to ensure the delivery of great customer experiences in line with Swissport formula.
Key Accountabilities
- Plan and deploy resources to ensure that we are collectively successful by producing daily allocations in line with customers and operations requirements
- Ensure available resources are used to the optimum level (monitor and control overtime payments within targeted budgets)
- Supervise/control and follow up staff attendance and absences
- Lead the team to ensure we deliver consistently great customer experiences at every touchpoint
- Responsible for the disciplinary process of the team
- Support and identify training needs and coordinate with training department
- Responsible for performance monitoring, coaching and developing the team
- Create and maintain a progressive, open feedback culture by managing the performance of employees
- Ensure senior management is informed of critical issues such as flight irregularity, safety accidents in a timely manner
- Maintain, monitor and report on agreed key performance indicators (KPI’s) using all available tools and systems.
- Resolve all customer service challenges in a timely manner
- Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience
- Maintain and control activities to ensure work safety, health and environmental protection within the area of responsibility
- Initiate investigations on irregularities, accidents or complaints as per our standard reporting requirements
- Manage and contribute towards change within the operational environment
- Ensure deployment of the Corporate QHSE Manual
- Qualifications and Competencies
- 5 years’ experience in Passenger Services in Aviation with 3 years leading a team in customer services
- Working knowledge of DCS systems
- Leadership and people management skills
- Problem solving and decision-making