Job in Kenya
Divisional Head, Retail Banking
CountyNairobiCityNairobiContractFull TimePosted2026-09-11Close dateNot specifiedExperience14 yearsSourceJobWeb Kenya
retail bankingdivisional headbanking managementnairobifull timesenior leadershipstrategyfinancial servicessalesretaildomesticinternship
AI summary
Rose Avenue Group is hiring a Divisional Head, Retail Banking to lead strategy, product development, and customer relationship management across its retail banking business in Nairobi. The role requires at least 14 years of banking experience, including 3 years in retail banking management, and offers a senior leadership position with cross-divisional coordination responsibilities.
- Senior leadership role overseeing retail banking strategy and operations
- Requires minimum 14 years banking experience with 3 years in retail management
- Master's degree and professional certification are advantageous
- Based in Nairobi, Kenya with full-time employment
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required14+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, domesticThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Divisional Head, Retail Banking evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Rose Avenue Group and the role in Nairobi.
- Add concrete examples related to sales, retail, domestic, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Divisional Head, Retail Banking role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Rose Avenue Group before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job
Responsibilities
- Strategic Planning and Direction
- Formulate and review strategies for Retail Banking Business for the short, medium and long term in line with the Bank’s group plan.
- Determine, establish and agree the targets for Retail Banking bank-wide by products, regions and branches.
- Formulation and implementation of Retail Banking division’s strategy.
- Marketing, Sales and Product Development
- Definition of marketing and sales strategies of Retail Banking.
- Development of Retail Banking Products and Services.
- Customer Relationship Management
- Management and maintenance of existing customer relationships and development of new customer relationships in conjunction with Commercial Banking and Institutional Banking Division.
- Develop a customer management framework including customer insight-driven marketing.
- Business Planning and Team Oversight
- Determine, establish, approve and supervise the business plans, scope and activity size (including locations) of Product Heads and their teams to ensure that appropriate strategies are undertaken to achieve targets set for the Division.
- Cross-Divisional Coordination
- Coordinate the group’s activities for efficient and effective collaboration and smooth workflow with other Divisions, Commercial Banking and Institutional Banking.
- Performance Monitoring and Reporting
- Monitor and report on bank-wide performance of all Retail product offerings.
- Other Duties
- Perform other duties as may be assigned by the Executive Director
- Other
Requirements
- Academic Qualifications and Certifications
- A good first degree in any discipline from a recognized institution.
- A relevant Master’s degree is an advantage.
- A recognized professional certification will be an added advantage.
- Minimum of 14 years’
Experience
- in a bank.
- At least 3 years in a management role in Retail Banking.
- Required Knowledge, Skills & Abilities
- Excellent customer relationship development / management
- Strong strategic orientation
- Advanced selling skills
- Knowledge and understanding of the Kenyan Retail market
- Basic Banking Operations (Domestic & International Operations)
- Product knowledge
- Environmental / industry analysis
- Documentation
- Supervisory Skills
- Leadership / influencing
- Team building / conflict management
- Organization & coordination
- General managerial / administration
- Generic Skills
- Interpersonal skills
- Computer appreciation / data entry (word-processing / spreadsheet / graphics)
- TQM (Total Quality Management)
Source and provenanceSource: JobWeb Kenya. Last checked: 2026-09-27.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.