Dispatch Officer
AI summary
Shanali Limited is hiring an experienced Dispatch Officer in Nairobi to support U.S. freight operations. The role involves sourcing and booking freight, dispatching trucks, coordinating driver schedules, and ensuring timely delivery while working U.S. business hours. The position is contract-based and targets candidates with U.S. truck dispatching or freight brokerage experience.
- Contract role supporting U.S. freight operations from Nairobi
- Requires 2–5 years of U.S. truck dispatching or freight brokerage experience
- Working hours are 3:00 PM – 11:00 PM EAT to match U.S. business hours
- Uses U.S. load boards such as DAT One and Truckstop.com
- Salary range USD 300–500
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists USD 300 - 500. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in driver, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Contract contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Dispatch Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Shanali Limited and the role in Nairobi.
- Add concrete examples related to driver, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Dispatch Officer role in driver, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Shanali Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
S
Dispatch Officer
Shanali Limited
Supply Chain & Procurement
Today
Easy apply
New
Nairobi
Contract
Shipping & Logistics
USD
300 - 500
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Job summary
Our client is seeking an experienced Truck Dispatcher to support its U.S. freight operations. The successful candidate will coordinate drivers, source and negotiate freight, monitor shipments, and ensure timely delivery while maintaining excellent relationships with brokers, customers, and drivers.
Min Qualification:
Bachelors
Experience
- Level:
- Entry level
- Length:
- 2 years
- Language Requirement:
- English
- Working Hours:
- Contract - Rotating Schedule
- Applicant
- Location:
- Kenya
- Job descriptions &
- in
- U.S. truck dispatching or freight brokerage
- who are comfortable working during U.S. business hours in a fast-paced, performance-driven environment.
- Key
- in U.S. truck dispatching, freight brokerage, or a similar logistics role.
- Demonstrated
- using
- DAT One
- ,
- Truckstop.com
- , or similar U.S. freight load boards.
- Good understanding of
- FMCSA regulations
- , Hours of Service (HOS), and Electronic Logging Devices (ELDs).
- using Transportation Management Systems (TMS) such as Rose Rocket, McLeod, Samsara, ITS Dispatch, or similar platforms.
- Excellent spoken and written English with strong negotiation and customer service skills.
- Proficiency in Microsoft Office Suite, Google Workspace, and Excel.
- Ability to work independently and efficiently during
- 3:00 PM – 11:00 PM EAT
- .
- dispatching Dry Van, Reefer, Flatbed, or Power Only freight.
- handling detention, layover, claims, and TONU (Truck Ordered Not Used) cases.
- Existing working relationships with U.S. freight brokers will be an added advantage.
- in both carrier dispatch and freight brokerage operations is desirable.
- Key Competencies
- Freight Dispatch & Load Planning
- Negotiation & Relationship Management
- Customer Service Excellence
- Attention to Detail
- Problem Solving & Decision Making
- Time Management & Organization
- Ability to Work Under Pressure
- Strong Communication Skills
- If you have
- supporting U.S. freight operations and are looking for an opportunity to work with a growing international logistics company, we'd love to hear from you.
- Log In and Apply
- Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
- Report Job
Requirements
This role is ideal for candidates with
Responsibilities
- Source and book profitable freight using U.S. load boards such as
- DAT One
- and
- Truckstop.com
- .
- Negotiate competitive freight rates with brokers and shippers.
- Dispatch trucks and coordinate daily driver schedules.
- Monitor shipments and provide timely updates to customers and brokers.
- Communicate with drivers to ensure on-time pickups and deliveries.
- Resolve operational challenges, including delays, route changes, and breakdowns.
- Review and verify transportation documents, including Rate Confirmations (RateCons), Bills of Lading (BOLs), and Proofs of Delivery (PODs).
- Maintain accurate load records within the Transportation Management System (TMS).
- Work closely with the accounting team to ensure complete and accurate load documentation.
- Build and maintain strong relationships with freight brokers and customers.
- Qualifications
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- 2–5 years of