Director, Technology Operations
AI summary
CloudFactory is hiring a Director, Technology Operations in Nairobi to lead IT infrastructure, service delivery, and technology operations strategy. The role covers disaster recovery, security and compliance governance, SaaS and vendor strategy, and senior people leadership on a full-time, fixed-term 9-month basis.
- Executive accountability for IT infrastructure, service delivery, and operations strategy
- Owns IT Operations budget, P&L, and senior leadership development
- Covers disaster recovery, security, compliance, and SaaS/vendor governance
- Full-time, fixed-term role with an expected duration of 9 months
- Based in Nairobi with hybrid working
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required10+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, factory, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Fixed-term contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Director, Technology Operations evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to CloudFactory and the role in Not specified.
- Add concrete examples related to security, factory, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Director, Technology Operations role in security, factory?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research CloudFactory before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt,
- contact us
- CloudFactory is changing the way the world works by providing an on-demand, digital workforce for scaling critical business processes in the cloud.
- We’re also on a mission to create meaningful work for as many people as possible.
- Read more about this company
- Director, Technology Operations
- Job Type
- Full Time
- ,
- Hybrid
- Qualification
- BA/BSc/HND
- ,
- MBA/MSc/MA
Experience
10 years
Location
Nairobi
Job Field
ICT / Computer
Role Summary
As Director, Technology Operations, you will hold executive accountability for CloudFactory's IT infrastructure, service delivery, and technology operations, setting the strategic direction and investment roadmap for the function. You will govern disaster recovery, security, and compliance programs, own the IT Operations budget and P&L, and lead and develop the senior managers who run our infrastructure and operations teams. This is a high-impact leadership opportunity to shape CloudFactory's technology operating model while contributing to a mission-driven organization.
Please note:
This is a full-time, fixed-term employee position with an expected duration of 9 months.
in IT operations, infrastructure, or technology operations, including P&L and budget ownership.
Proven track record setting technology strategy and investment roadmaps at an organizational level.
Deep expertise in infrastructure, cloud platforms, disaster recovery, and business continuity planning.
Strong governance, risk, and compliance experience, with a track record of ensuring regulatory adherence and audit readiness.
managing strategic vendor relationships and major technology procurement decisions.
Strong people leadership experience, with a track record developing senior managers and building organizational capability.
Excellent stakeholder management skills, able to present financial and technology performance to board and executive audiences.
Strategic mindset, able to align technology investment with business objectives.
Academic and Professional
in IT operations or infrastructure, including 3+ years in a senior leadership role.
Nice-to-have skills (preferred)
with AIOps and intelligent automation platforms.
leading IT operations in a global, distributed organization.
with cloud financial management (FinOps).
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Responsibilities
- Infrastructure Strategy and Governance
- Provide executive sponsorship and governance of the organization's infrastructure strategy and investment roadmap.
- Approve major data centre investment decisions, hardware refresh programmes, and network architecture changes.
- Ensure the on-premise estate is rationalized and optimized in line with the organization's cloud-first strategy and long-term infrastructure direction.
- Domain and Security Governance
- Provide governance oversight of the organization's domain portfolio, security programme, and certificate management framework.
- Approve material changes to domain security policy or strategy, ensuring alignment with the organization's broader information security and brand protection obligations.
- SaaS and Vendor Strategy
- Set the strategic approach to SaaS platform governance, vendor management, and application portfolio rationalization.
- Approve major SaaS procurement decisions and strategic vendor contracts.
- Hold the function accountable for SaaS SLA adherence, quality assurance standards, and end-user experience.
- Disaster Recovery And Business Continuity
- Hold ultimate accountability for the organization's IT disaster recovery and business continuity posture.
- Approve DR/BCP strategy, RTO/RPO targets, and material changes to recovery architecture.
- Sponsor investments required to uplift recovery capability in line with organizational risk appetite.
- Governance, Risk, and Compliance
- Establish the governance, risk, and compliance framework for IT Operations and Automation.
- Ensure effective enterprise-wide risk treatment, regulatory adherence, and audit readiness.
- Set the compliance culture and accountability standards for the function.
- Innovation and Technology Vision
- Set the innovation vision and culture for the entire IT Operations and Automation function.
- Champion the exploration and adoption of emerging technologies, including AIOps, intelligent automation, and cloud-native capabilities.
- Create the conditions for innovation by establishing clear pathways from idea to implementation, and measure and report on innovation outcomes.
- People Leadership
- Lead and develop the IT Operations and Automation function at the most senior level, directly managing Technology Operations Managers.
- Define the people strategy, workforce plan, and capability development roadmap for the function.
- Set the culture, values, and leadership standards for the function, and develop the next generation of technology leaders through mentorship and structured development.
Requirements
- Must-have skills (required)
- Extensive senior leadership
- Bachelor's degree in Information Technology, Computer Science, or a related field; advanced degree a plus.
- 10+ years of