Job in Kenya
Director, Incident Management & Investigations
CountyNairobiCityNairobiContractFull TimePosted2026-08-21Close dateNot specifiedExperience7 yearsSourceJobWeb Kenya
DirectorIncident ManagementInvestigationsSafeguardingComplianceNairobiFull TimeNGORisk ManagementMastercard Foundationsecurityinternship
AI summary
Mastercard Foundation is hiring a Director, Incident Management & Investigations in Nairobi, Kenya. The role leads incident response, investigations, safeguarding, and risk management across the Foundation’s programs. Candidates need 7–12 years of relevant experience, a bachelor’s degree, and strong investigative and leadership skills.
- Senior leadership role overseeing incident management and investigations
- Requires 7–12 years of experience in investigations, safeguarding, or compliance
- Bachelor’s degree in Law, Criminology, Social Work, or related field required
- Certifications such as CFE, CISM, CISSP, or GIAC are preferred
- Focus on safeguarding, fraud, and program integrity in NGO settings
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required7+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Director, Incident Management & Investigations evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Mastercard Foundation and the role in Nairobi.
- Add concrete examples related to security, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Director, Incident Management & Investigations role in security, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Mastercard Foundation before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- WAYS YOU CAN CONTRIBUTE
- Leadership & Strategy
- Lead the design and implementation of the Foundation’s incident management and investigations capability aligned with the organization’s safeguarding, program delivery, and ERM efforts.
- Provide strategic direction and oversight for incident response and investigations across the Foundation.
- Lead development of investigation methodologies (fact-finding, interviews, documentation, chain of custody) with emphasis on protecting vulnerable beneficiaries and whistleblower protection.
- Collaborate with Assurance, ERM, and other functions to ensure cohesive and proactive risk management.
- Policy & Framework Development
- Develop and maintain policies, protocols, and procedures for incident management and investigations.
- Ensure frameworks are aligned with legal and regulatory standards and the Foundation’s values.
- Incident & Investigation Management
- Oversee the intake, triage, and resolution of reported incidents.
- Lead or coordinate internal or external investigations related to safeguarding concerns, fraud, misuse of funds, misconduct by staff/partners/volunteers, and program integrity incident and manage external investigative consultants.
- Ensure investigations are conducted impartially, confidentially, and in compliance with legal/regulatory
Requirements
- and coordinate internally and external with Legal Counsel as needed.
- Conduct root cause analyses and recommend corrective actions.
- Lead incident response for high-risk or high-severity incidents affecting beneficiaries or program operations; coordinate with Programs, IT Security, Compliance, Legal, HR, and Communications.
- Ensure timely containment, remediation, and transparent, appropriate communication to stakeholders as allowed by policy and law; conduct post-incident reviews (PIRs).
- Maintain incident records, timelines, and dashboards; track remediation actions and closure.
- Reporting & Governance
- Prepare and present reports on significant incidents and investigations to senior leadership and governance bodies.
- Ensure lessons learned are documented and shared across the Foundation to inform policy and practice improvements.
- Training & Capacity Building
- Develop and deliver training programs on effective management of fraud and incidents.
- Build internal capacity and awareness to foster a culture of compliance and ethical conduct.
- Stakeholder management
- Build strong relationships with Program teams, Legal, IT Security, Compliance, Internal Audit, HR, Communications, and external partners.
- Coordinate with external safeguarding bodies, sector networks, and, where applicable, law enforcement in line with policy and legal requirements.
- People and risk culture
- Lead, mentor, and develop the team; manage workload, performance, and professional development.
- Promote a culture of integrity, accountability, and learning from incidents across the organization and its programs.
- WHO YOU ARE
- 7–12 years of
Experience
- in investigations, safeguarding, compliance, NGO operations, or related areas; leadership
- preferred.
- Bachelor’s degree in Law, Criminology, Social Work, Public Administration, Human Rights, or a related field.
- Certifications such as CFE, CISM, CISSP, GIAC, or specialized safeguarding certifications.
- in NGO sectors, development programs, or humanitarian settings.
- coordinating with external counsel, law enforcement, or safeguarding authorities.
- Knowledge of data analytics for investigations and program integrity (eDiscovery tools, data visualization).
- Strong knowledge of investigative techniques, interviewing, evidence handling, and documentation standards in humanitarian/philanthropic contexts.
- Familiarity with safeguarding frameworks, incident response, risk management concepts, and donor reporting.
- Excellent analytical, critical-thinking, and problem-solving skills.
- Strong written and verbal communication; ability to present to senior leadership and external parties while observing the Foundation values.
- Ability to manage confidential information with discretion and sensitivity to beneficiaries.
- Expertise in investigation and incident management principles.
- Strong understanding of legal and regulatory frameworks governing investigations.
- Exceptional communication, stakeholder engagement, and reporting skills.
- Demonstrated integrity, courage, and cultural sensitivity.
- Ability to lead cross-functional teams and manage complex, sensitive issues.
- Strategic thinking and problem-solving capabilities.
- Resilience and decision-making under pressure.
- Collaborative across Programs, Legal, IT Security, Compliance, HR, Communications, and Partnerships.
Source and provenanceSource: JobWeb Kenya. Last checked: 2026-08-25.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.