Director Complaints, Investigation & Legal Services
AI summary
Senior leadership role at Kenya's Ombudsman office in Nairobi leading complaints handling, investigations and legal services across national and county governments. The position coordinates formal hearings, alternative dispute resolution, litigation and legal advisory work. Candidates need a Master's degree, four years at Assistant Director level and demonstrated professional competence in complaints, legal or investigations functions.
- Director-level leadership role at the Commission on Administrative Justice (Office of the Ombudsman)
- Based in Nairobi with national and county government oversight responsibilities
- Requires Master's degree in Law, Public Administration, Criminology or related field
- Minimum four years' service at Assistant Director grade in complaints, legal or investigations
- Covers complaints strategy, investigations, ADR mechanisms and Commission litigation
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required4+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in director, complaints handling, investigationsThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Director Complaints, Investigation & Legal Services evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to The Commission on Administrative Justice (Office of The Ombudsman) and the role in Nairobi.
- Add concrete examples related to director, complaints handling, investigations, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Director Complaints, Investigation & Legal Services role in director, complaints handling?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research The Commission on Administrative Justice (Office of The Ombudsman) before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
DUTIES AND RESPONSIBILITIES:
Developing, reviewing and implementing strategies and guidelines on complaints, investigations and Legal;
Coordinating the handling of complaints, investigation and legal services;
Coordinating the design and facilitation of mechanisms for formal hearings and inquiries by the Commission;
Developing and reviewing guidelines on implementation of Alternative dispute Resolution mechanism;
Coordinating investigations on any conduct in state affairs, or any act or omission in public administration by any State organ, State or public officer in National and County Governments that is alleged or suspected to be prejudicial or improper or is likely to result in any impropriety or prejudice;
Coordinating investigations on complaints of abuse of power, unfair treatment, manifest injustice or unlawful, oppressive, unfair or unresponsive official conduct within the public sector;
Advising on modes and mechanisms for mediation and reconciliation;
Providing advice on all legal aspects of the Commission, Regulations and other legal statutes;
Coordinating Commission’s litigation matters with external Advocates;
Coordinating and enforcing matters of non-compliance with legal and regulatory framework of licenses and other parties with the relevant department;
Coordinating drafting of legal instruments based on policy proposals by the stakeholders; and;
Managing complaints data base.
Knowledge and Skills
- For appointment to this grade, an officer must have:-
- Served in the grade of Assistant Director in either Complaints & Legal Services or investigations for a minimum period of four (4) years;
- Bachelors degree in any of the following disciplines: – Sociology, Business Administration/Management, Law, Public Administration, Human Resource Management, Counselling and Psychology or equivalent qualification from a recognized institution;
- Masters degree in any of the following disciplines: – Sociology, Business Administration/Management, Law, Public Administration, Human Resource Management, Counselling and Psychology, Governance, Governance and Public Administration, Criminology, Forensic Science or equivalent qualification from a recognized institution;
- Certificate in Leadership/Corporate Management Course lasting not less than four (4) weeks from a recognized institution;
- Membership to a professional body where applicable; and
- Demonstrated professional competence and administrative capability as reflected in work performance and results.