Director Complaints, Investigation & Legal Services
AI summary
The Commission on Administrative Justice (CAJ) is hiring a Director of Complaints, Investigation & Legal Services (Job Grade CAJ 3) for its Head Office in Nairobi. The role leads complaint handling, oversees investigations into public administration conduct, and directs legal services including litigation and alternative dispute resolution. The position is permanent and pensionable, with a deadline of 21 October 2026.
- Senior director-level role at a constitutional commission in Kenya
- Leads complaints, investigations, and legal services functions
- Requires law degree, High Court Advocate, and 4 years as Assistant Director
- Permanent and pensionable terms of employment
- Based at Head Office in Nairobi
- Application deadline is 21 October 2026
AI job guide
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AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required4+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in director, legal, investigationsThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Permanent contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Director Complaints, Investigation & Legal Services evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to The Commission On Administrative Justice and the role in Not specified.
- Add concrete examples related to director, legal, investigations, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-10-21.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-10-21
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Director Complaints, Investigation & Legal Services role in director, legal?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research The Commission On Administrative Justice before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Title: Director Complaints, Investigation & Legal Services
Date Posted: 29/09/2026
Job Type: Contract
Job Level: Director
Employer: The Commission On Administrative Justice
Industry: Legal
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 21/10/2026
Legal Jobs, Commission on Administrative Justice Jobs. Director Complaints, Investigation & Legal Services leads complaint handling, oversees investigations, and directs legal services, requires a Law Degree, High Court Advocate, and Served in the grade of Assistant Director in either Complaints & Legal Services or investigations for a minimum period of four (4) years.
Reporting: Director, Access To Information
Job Grade: CAJ 3
No. Of Posts:1
Terms Of Employment: Permanent & Pensionable
Duty Station: Head Office
Duties and Responsibilities:
Developing, reviewing and implementing strategies and guidelines on complaints, investigations and Legal;
Coordinating the handling of complaints, investigation and legal services;
Coordinating the design and facilitation of mechanisms for formal hearings and inquiries by the Commission;
Developing and reviewing guidelines on implementation of Alternative dispute Resolution mechanism;
Coordinating investigations on any conduct in state affairs, or any act or omission in public administration by any State organ, State or public officer in National and County Governments that is alleged or suspected to be prejudicial or improper or is likely to result in any impropriety or prejudice;
Coordinating investigations on complaints of abuse of power, unfair treatment, manifest injustice or unlawful, oppressive, unfair or unresponsive official conduct within the public sector;
Advising on modes and mechanisms for mediation and reconciliation;
Providing advice on all legal aspects of the Commission, Regulations and other legal statutes;
Coordinating Commission’s litigation matters with external Advocates;
Coordinating and enforcing matters of non-compliance with legal and regulatory framework of licenses and other parties with the relevant department;
Coordinating drafting of legal instruments based on policy proposals by the stakeholders; and;
Managing complaints data base.
Qualifications
- For appointment to this grade, an officer must have:-
- Served in the grade of Assistant Director in either Complaints & Legal Services or investigations for a minimum period of four (4) years;
- Bachelors degree in any of the following disciplines: – Sociology, Business Administration/Management, Law, Public Administration, Human Resource Management, Counselling and Psychology or equivalent qualification from a recognized institution;
- Masters degree in any of the following disciplines: – Sociology, Business Administration/Management, Law, Public Administration, Human Resource Management, Counselling and Psychology, Governance, Governance and Public Administration, Criminology, Forensic Science or equivalent qualification from a recognized institution;
- Certificate in Leadership/Corporate Management Course lasting not less than four
- (4) weeks from a recognized institution;
- Membership to a professional body where applicable; and
- Demonstrated professional competence and administrative capability as reflected in work performance and results.